Kia ora Karen,

Auckland Transport (AT) acknowledges receipt of your request for CCTV
footage dated 13 December 2021.

We hope to respond to your request as soon as possible, but not later than
1 February 2022. Please note, the three weeks between Christmas Day and 10
January the following year don’t count as working days, so your request
may take a bit longer than usual.  If we aren’t able to respond to your
request by then, we will notify you of an extension of that timeframe.

Your case is being managed by our LGOIMA Business Partner Varsha. If you
have any further queries, you can contact the team on (09) 355 3553 during
business hours, quoting Local Government Official Information request
number CAS-479983-B3K1X0.

Ngâ mihi,

Pablo | Customer Care Coordinator
Customer Care – Case Management
Auckland Transport
Private Bag 92250, Auckland 1142
P 09 355 3553 | E [1][email address] or
[2][email address]
[3]www.at.govt.nz
[4][IMG][5][IMG] [6][IMG] [7][IMG][8][IMG]

-----Original Message-----
From: Karen <[FOI #17931 email]>
Sent: Monday, 13 December 2021 12:49 p.m.
To: AT Official Information (AT) <[email address]>
Subject: Official Information request - Request CCTV footage of car crash

Dear Auckland Transport,

May I please request security camera footage of the bus line for around
8:57pm-9:02pm; 12/12/2021 (outside of 152 Hobson Street, Auckland CBD area
possibly). My car( white Porsche Cayenne) parking in bus line, The car in
front hit my car by reversing.

I have been on hold with Auckland Transport for the last 20 minutes so am
sending this in the hopes that it will come through promptly enough to get
a hold of the footage or any pictures to identify the culprit. So that I
can submit it to the police and insurance company.

Yours faithfully,
Karen

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This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[9][FOI #17931 email]

Is [10][Auckland Transport request email] the wrong address for Official
Information requests to Auckland Transport? If so, please contact us using
this form:
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Disclaimer: This message and any reply that you make will be published on
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[12]https://urldefense.com/v3/__https://fyi....

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [13]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [14]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

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9. mailto:[FOI #17931 email]
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Kia ora  

 

We are unable to provide you with the information you asked for

On 13/12/2021 you asked for CCTV footage. 

 

I'm sorry to hear of the incident. We don't have a camera outside that
location. We viewed the cameras at the nearest intersection and
unfortunately, it was facing in the other direction and did not capture
the incident. As there is no footage your request is refused under section
17(e) of the LGOIMA. 

 

We understand that this isn’t the outcome you hoped for.

 

You have the right to ask the Ombudsman to review how we’ve responded to
your official information request. You can contact the Ombudsman at
[1]www.ombudsman.parliament.nz or freephone 0800 802 602.

 

Ngā mihi

Varsha 

LGOIMA Business Partner 

 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[2]www.at.govt.nz

 

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.ombudsman.parliament.nz/
2. file:///tmp/www.at.govt.nz
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/

Kia ora Karen,

Thanks for your email.

The date 13/12/2021 that I referred to is the date we received your request. I'm aware that the incident happened on 12/12/2021. The dates and times searched for initially are correct.

As explained in my previous response, we don't have a camera outside that location. We viewed the cameras at the nearest intersection and unfortunately, it was facing in the other direction and did not capture the incident. As there is no footage your request is refused under section 17(e) of the LGOIMA.

Kind regards,
Varsha
LGOIMA Business Partner

-----Original Message-----
From: Karen <[FOI #17931 email]>
Sent: Thursday, 10 March 2022 4:27 p.m.
To: AT Official Information (AT) <[email address]>
Subject: Re: We don’t hold the information you asked for (case number CAS-479983-B3K1X0 ) CRM:00557M5

Dear AT Official Information (AT),

Hi AT

I'm ask request security camera footage of the BUSLINE for around 8:57pm-9:02pm; on 12/12/2021.

Not the 13/12/2021, you search wrong date.

And I centily sure the camera on BUSLINE is 24 hours working. It must be photographed.

Yours sincerely,

Karen

-----Original Message-----

Kia ora  

We are unable to provide you with the information you asked for

On 13/12/2021 you asked for CCTV footage.

I'm sorry to hear of the incident. We don't have a camera outside that location. We viewed the cameras at the nearest intersection and unfortunately, it was facing in the other direction and did not capture the incident. As there is no footage your request is refused under section
17(e) of the LGOIMA.

We understand that this isn’t the outcome you hoped for.

You have the right to ask the Ombudsman to review how we’ve responded to your official information request. You can contact the Ombudsman at [1]https://urldefense.com/v3/__http://www.o... or freephone 0800 802 602.

Ngā mihi

Varsha 

LGOIMA Business Partner 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[2]http://www.at.govt.nz

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice from Auckland Transport. For the latest news from the Ministry of Health go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be confidential and subject to legal privilege. If you have received this email message in error please notify us immediately and erase all copies of the message and attachments; any use, disclosure or copying of this message or attachments is prohibited. Any views expressed in this email may be those of the individual sender and may not necessarily reflect the views of Auckland Transport.

References

Visible links
1. https://urldefense.com/v3/__http://www.o...
2. file:///tmp/www.at.govt.nz
3. https://at.govt.nz/COVID-19
4. https://urldefense.com/v3/__https://covi...

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #17931 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://urldefense.com/v3/__https://fyi....

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

Important notice: The contents of this email and any attachments may be confidential and subject to legal privilege. If you have received this email message in error please notify us immediately and erase all copies of the message and attachments; any use, disclosure or copying of this message or attachments is prohibited. Any views expressed in this email may be those of the individual sender and may not necessarily reflect the views of Auckland Transport.

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