Noise control procedures
Cody C made this Official Information request to Christchurch City Council
The request was successful.
From: Cody C
Dear Christchurch City Council,
Please supply the Noise Control operations manual (or similar) and the agreement(s) with any contracted provider(s), such as Armourguard, for the provision & delivery of these services.
Yours faithfully,
Cody
From: OfficialInformation@my.ccc.govt.nz
[1]Christchurch City Council logo
Dear Cody,
Thank you for your email.
We are handling your request under the Local Government Official
Information and Meetings Act 1987 (LGOIMA). We have forwarded it to the
appropriate Christchurch City Council staff, and we will provide a
response or update within 20 working days of the date we received your
request. If we are unable to respond to your request by then, we will
notify you of an extension of that timeframe.
If you have any queries, please feel free to contact me. If any additional
factors come to light which are relevant to your request, please do not
hesitate to contact me so that these can be taken into account.
Kind regards,
Ana Macadie
Information Advisor
Official Information Team
From: Cody C <[FOI #17550 email]>
Sent: Friday, 12 November 2021 7:03 PM
To: Official Information <[email address]>
Subject: Official Information request - Noise control procedures
Dear Christchurch City Council,
Please supply the Noise Control operations manual (or similar) and the
agreement(s) with any contracted provider(s), such as Armourguard, for the
provision & delivery of these services.
Yours faithfully,
Cody
-------------------------------------------------------------------
This is an Official Information request made via the FYI website.
Please use this email address for all replies to this request:
[2][FOI #17550 email]
Is [3][Christchurch City Council request email] the wrong address for Official
Information requests to Christchurch City Council? If so, please contact
us using this form:
[4]https://fyi.org.nz/change_request/new?bo...
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The views expressed in this message are those of the individual sender
and may not necessarily reflect the views of the Christchurch City
Council.
If you are not the correct recipient of this email please advise the
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Christchurch City Council
http://www.ccc.govt.nz
**********************************************************************
Contact us
[6]Phone icon 03 941 8999
[7]Map marker icon [8]Visit a Service Centre
References
Visible links
1. https://www.ccc.govt.nz/
2. mailto:[FOI #17550 email]
3. mailto:[Christchurch City Council request email]
4. https://fyi.org.nz/change_request/new?bo...
5. https://fyi.org.nz/help/officers
7. https://www.ccc.govt.nz/contact-us#visit
8. https://www.ccc.govt.nz/contact-us#visit
From: OfficialInformation@my.ccc.govt.nz
[1]Christchurch City Council logo
Hello Cody,
My apologies it is late. We have had to consult with Armourguard.
My colleague is assisting now with the LGOIMAs I was mamaging as I have
moved into a new role. Once she is back from leave (tomorrow) we will
address your outstanding requests.
In the meantime, if you wish to complain about the delay you can write to
the Office of the Ombudsman. You can find information on how to make a
complaint on their website: [2]www.ombudsman.parliament.nz
Kind regards,
Ana Macadie
Information Advisor
Official Information Team
From: [FOI #17550 email]
Sent: January 03 11:37:29
To:[email address]
Subject: Re: [ Ticket: 495316 ] LGOIMA acknowledgement - Noise control
procedures
Dear Ana,
This request is now overdue.
Yours sincerely,
Cody C
-----Original Message-----
[1]Christchurch City Council logo
Dear Cody,
Thank you for your email.
We are handling your request under the Local Government Official
Information and Meetings Act 1987 (LGOIMA). We have forwarded it to the
appropriate Christchurch City Council staff, and we will provide a
response or update within 20 working days of the date we received your
request. If we are unable to respond to your request by then, we will
notify you of an extension of that timeframe.
If you have any queries, please feel free to contact me. If any additional
factors come to light which are relevant to your request, please do not
hesitate to contact me so that these can be taken into account.
Kind regards,
Ana Macadie
Information Advisor
Official Information Team
From: Cody C <[FOI #17550 email]>
Sent: Friday, 12 November 2021 7:03 PM
To: Official Information <[email address]>
Subject: Official Information request - Noise control procedures
Dear Christchurch City Council,
Please supply the Noise Control operations manual (or similar) and the
agreement(s) with any contracted provider(s), such as Armourguard, for the
provision & delivery of these services.
Yours faithfully,
Cody
-------------------------------------------------------------------
This is an Official Information request made via the FYI website.
Please use this email address for all replies to this request:
[2][FOI #17550 email]
Is [3][Christchurch City Council request email] the wrong address for
Official
Information requests to Christchurch City Council? If so, please contact
us using this form:
[4][3]https://fyi.org.nz/change_request/new?bo...
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[5][4]https://fyi.org.nz/help/officers
If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
-------------------------------------------------------------------
**********************************************************************
This electronic email and any files transmitted with it are intended
solely for the use of the individual or entity to whom they are addressed.
The views expressed in this message are those of the individual sender
and may not necessarily reflect the views of the Christchurch City
Council.
If you are not the correct recipient of this email please advise the
sender and delete.
Christchurch City Council
[5]http://www.ccc.govt.nz
**********************************************************************
Contact us
[6]Phone icon 03 941 8999
[7]Map marker icon [8]Visit a Service Centre
References
Visible links
1. [6]https://www.ccc.govt.nz/
2. mailto:[FOI #17550 email]
3. mailto:[Christchurch City Council request email]
4. [7]https://fyi.org.nz/change_request/new?bo...
5. [8]https://fyi.org.nz/help/officers
7. [9]https://www.ccc.govt.nz/contact-us#visit
8. [10]https://www.ccc.govt.nz/contact-us#visit
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #17550 email]
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[11]https://fyi.org.nz/help/officers
If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
-------------------------------------------------------------------
**********************************************************************
This electronic email and any files transmitted with it are intended
solely for the use of the individual or entity to whom they are addressed.
The views expressed in this message are those of the individual sender
and may not necessarily reflect the views of the Christchurch City
Council.
If you are not the correct recipient of this email please advise the
sender and delete.
Christchurch City Council
http://www.ccc.govt.nz
**********************************************************************
Contact us
[12]Phone icon 03 941 8999
[13]Map marker icon [14]Visit a Service Centre
References
Visible links
1. https://www.ccc.govt.nz/
2. http://www.ombudsman.parliament.nz/
3. https://fyi.org.nz/change_request/new?bo...
4. https://fyi.org.nz/help/officers
5. http://www.ccc.govt.nz/
6. https://www.ccc.govt.nz/
7. https://fyi.org.nz/change_request/new?bo...
8. https://fyi.org.nz/help/officers
9. https://www.ccc.govt.nz/contact-us#visit
10. https://www.ccc.govt.nz/contact-us#visit
11. https://fyi.org.nz/help/officers
13. https://www.ccc.govt.nz/contact-us#visit
14. https://www.ccc.govt.nz/contact-us#visit
hide quoted sections
From: OfficialInformation@my.ccc.govt.nz
[1]Christchurch City Council logo
Hi again Cody,
Gypsy is unwell and is having to stay home. We will send you the
information asap.
My apologies for the undue delay.
Kind regards,
Ana Macadie
Information Advisor
Official Information Team
From: [FOI #17550 email]
Sent: January 03 11:37:29
To:[email address]
Subject: Re: [ Ticket: 495316 ] LGOIMA acknowledgement - Noise control
procedures
Dear Ana,
This request is now overdue.
Yours sincerely,
Cody C
-----Original Message-----
[1]Christchurch City Council logo
Dear Cody,
Thank you for your email.
We are handling your request under the Local Government Official
Information and Meetings Act 1987 (LGOIMA). We have forwarded it to the
appropriate Christchurch City Council staff, and we will provide a
response or update within 20 working days of the date we received your
request. If we are unable to respond to your request by then, we will
notify you of an extension of that timeframe.
If you have any queries, please feel free to contact me. If any additional
factors come to light which are relevant to your request, please do not
hesitate to contact me so that these can be taken into account.
Kind regards,
Ana Macadie
Information Advisor
Official Information Team
From: Cody C <[FOI #17550 email]>
Sent: Friday, 12 November 2021 7:03 PM
To: Official Information <[email address]>
Subject: Official Information request - Noise control procedures
Dear Christchurch City Council,
Please supply the Noise Control operations manual (or similar) and the
agreement(s) with any contracted provider(s), such as Armourguard, for the
provision & delivery of these services.
Yours faithfully,
Cody
-------------------------------------------------------------------
This is an Official Information request made via the FYI website.
Please use this email address for all replies to this request:
[2][FOI #17550 email]
Is [3][Christchurch City Council request email] the wrong address for
Official
Information requests to Christchurch City Council? If so, please contact
us using this form:
[4][2]https://fyi.org.nz/change_request/new?bo...
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[5][3]https://fyi.org.nz/help/officers
If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
-------------------------------------------------------------------
**********************************************************************
This electronic email and any files transmitted with it are intended
solely for the use of the individual or entity to whom they are addressed.
The views expressed in this message are those of the individual sender
and may not necessarily reflect the views of the Christchurch City
Council.
If you are not the correct recipient of this email please advise the
sender and delete.
Christchurch City Council
[4]http://www.ccc.govt.nz
**********************************************************************
Contact us
[6]Phone icon 03 941 8999
[7]Map marker icon [8]Visit a Service Centre
References
Visible links
1. [5]https://www.ccc.govt.nz/
2. mailto:[FOI #17550 email]
3. mailto:[Christchurch City Council request email]
4. [6]https://fyi.org.nz/change_request/new?bo...
5. [7]https://fyi.org.nz/help/officers
7. [8]https://www.ccc.govt.nz/contact-us#visit
8. [9]https://www.ccc.govt.nz/contact-us#visit
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #17550 email]
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[10]https://fyi.org.nz/help/officers
If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
-------------------------------------------------------------------
**********************************************************************
This electronic email and any files transmitted with it are intended
solely for the use of the individual or entity to whom they are addressed.
The views expressed in this message are those of the individual sender
and may not necessarily reflect the views of the Christchurch City
Council.
If you are not the correct recipient of this email please advise the
sender and delete.
Christchurch City Council
http://www.ccc.govt.nz
**********************************************************************
Contact us
[11]Phone icon 03 941 8999
[12]Map marker icon [13]Visit a Service Centre
References
Visible links
1. https://www.ccc.govt.nz/
2. https://fyi.org.nz/change_request/new?bo...
3. https://fyi.org.nz/help/officers
4. http://www.ccc.govt.nz/
5. https://www.ccc.govt.nz/
6. https://fyi.org.nz/change_request/new?bo...
7. https://fyi.org.nz/help/officers
8. https://www.ccc.govt.nz/contact-us#visit
9. https://www.ccc.govt.nz/contact-us#visit
10. https://fyi.org.nz/help/officers
12. https://www.ccc.govt.nz/contact-us#visit
13. https://www.ccc.govt.nz/contact-us#visit
hide quoted sections
From: Cody C
Dear Ana,
This request is now long overdue. I would have thought this kind of document would be fairly straightforward to produce.
Yours sincerely,
Cody C
From: OfficialInformation@my.ccc.govt.nz
[1]Christchurch City Council logo
Dear Cody,
Apologies for my delay in responding to you.
Staff have been consulting with a third party regarding the release of the
contract/agreement. Unfortunately this is taking longer than anticipated,
I acknowledge that we have not responded to your request in the timeframe
as set out in the Local Government Official Information and Meetings Act
1987 (LGOIMA). My apologies for this, you have the right to request the
Ombudsman to investigate and review. Complaints can be sent by email to
[2][email address], by fax to (04) 471 2254, or by post to
The Ombudsman, PO Box 10152, Wellington 6143.
We are hoping to hear from the third party early next week and I will
endeavor to get our response to you as soon as possible.
Thank you for your patience on this.
Kind regards,
Gypsy Stevenson
Information Advisor
Official Information Team
From: [FOI #17550 email]
Sent: January 30 13:39:48
To:[email address]
Subject: Re: [ Ticket: 495316 ] LGOIMA acknowledgement - Noise control
procedures
Dear Ana,
This request is now long overdue. I would have thought this kind of
document would be fairly straightforward to produce.
Yours sincerely,
Cody C
-----Original Message-----
[1]Christchurch City Council logo
Hi again Cody,
Gypsy is unwell and is having to stay home. We will send you the
information asap.
My apologies for the undue delay.
Kind regards,
Ana Macadie
Information Advisor
Official Information Team
From: [FOI #17550 email]
Sent: January 03 11:37:29
To:[email address]
Subject: Re: [ Ticket: 495316 ] LGOIMA acknowledgement - Noise control
procedures
Dear Ana,
This request is now overdue.
Yours sincerely,
Cody C
Contact us
[3]Phone icon 03 941 8999
[4]Map marker icon [5]Visit a Service Centre
References
Visible links
1. https://www.ccc.govt.nz/
2. mailto:[email address]
4. https://www.ccc.govt.nz/contact-us#visit
5. https://www.ccc.govt.nz/contact-us#visit
hide quoted sections
From: Cody C
Dear Gypsy,
Some 86 days have elapsed since I first made this request. It is now long overdue and well outside of the LGOIMA’s legislated timeframe.
Note that while the Act does in fact permit you to advise that you will need an extension, you did not do so which means that the law may have been broken in this circumstance. This is a disappointing result which further erodes residents trust in CCC.
Given the delay, which you have indicated relates to consultations, I am concerned that is only taking so long as to determine how to redact significant portions of the documents. Accordingly, I have now referred this to the Ombudsman for further investigation.
Yours sincerely,
Cody C
From: OfficialInformation@my.ccc.govt.nz
[1]Christchurch City Council logo
Dear Cody,
I refer to your request we received on 15 November 2021. You requested the
following information under the Local Government Official Information and
Meetings Act 1987 (LGOIMA):
"The Noise Control operations manual (or similar) and the agreement(s)
with any contracted provider(s), such as Armourguard, for the provision &
delivery of these services".
I acknowledge that we are well over the timeframe for a response as set
out in the LGOIMA, unfortunately it took longer than anticipated to
consult with a third party and with staff absentees we were unable to get
this to you sooner.
Please find attached the noise control procedures between CCC and
Armourguard. This is the relevant section of the contract that constitutes
the Noise Control operations manual (or similar) and the agreement(s) with
any contracted provider(s), such as Armourguard, for the provision &
delivery of these services.
You have the right to seek an investigation and review by the Ombudsman of
this decision. Information about how to make a complaint is available at
[2]www.ombudsman.parliament.nz or freephone 0800 802 602.
I hope this assists, however please let me know if you have any further
questions. Once again my apologies for for the delay.
Kind regards,
Gypsy Stevenson
Information Advisor
Official Information Team
From: [FYI request #17550 email]
Sent: February 05 21:33:39
To:[email address]
Subject: Re: [ Ticket: 495316 ] LGOIMA acknowledgement - Noise control
procedures
Dear Gypsy,
Some 86 days have elapsed since I first made this request. It is now long
overdue and well outside of the LGOIMA’s legislated timeframe.
Note that while the Act does in fact permit you to advise that you will
need an extension, you did not do so which means that the law may have
been broken in this circumstance. This is a disappointing result which
further erodes residents trust in CCC.
Given the delay, which you have indicated relates to consultations, I am
concerned that is only taking so long as to determine how to redact
significant portions of the documents. Accordingly, I have now referred
this to the Ombudsman for further investigation.
Yours sincerely,
Cody C
-----Original Message-----
[1]Christchurch City Council logo
Dear Cody,
Apologies for my delay in responding to you.
Staff have been consulting with a third party regarding the release of the
contract/agreement. Unfortunately this is taking longer than anticipated,
I acknowledge that we have not responded to your request in the timeframe
as set out in the Local Government Official Information and Meetings Act
1987 (LGOIMA). My apologies for this, you have the right to request the
Ombudsman to investigate and review. Complaints can be sent by email to
[2][email address], by fax to (04) 471 2254, or by post to
The Ombudsman, PO Box 10152, Wellington 6143.
We are hoping to hear from the third party early next week and I will
endeavor to get our response to you as soon as possible.
Thank you for your patience on this.
Kind regards,
Gypsy Stevenson
Information Advisor
Official Information Team
From: [FOI #17550 email]
Sent: January 30 13:39:48
To:[email address]
Subject: Re: [ Ticket: 495316 ] LGOIMA acknowledgement - Noise control
procedures
Dear Ana,
This request is now long overdue. I would have thought this kind of
document would be fairly straightforward to produce.
Yours sincerely,
Cody C
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FYI request #17550 email]
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[3]https://fyi.org.nz/help/officers
If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
-------------------------------------------------------------------
**********************************************************************
This electronic email and any files transmitted with it are intended
solely for the use of the individual or entity to whom they are addressed.
The views expressed in this message are those of the individual sender
and may not necessarily reflect the views of the Christchurch City
Council.
If you are not the correct recipient of this email please advise the
sender and delete.
Christchurch City Council
http://www.ccc.govt.nz
**********************************************************************
Contact us
[4]Phone icon 03 941 8999
[5]Map marker icon [6]Visit a Service Centre
References
Visible links
1. https://www.ccc.govt.nz/
2. http://www.ombudsman.parliament.nz/
3. https://fyi.org.nz/help/officers
5. https://www.ccc.govt.nz/contact-us#visit
6. https://www.ccc.govt.nz/contact-us#visit
hide quoted sections
From: Cody C
Dear Gypsy,
Thank you for providing the information requested. It has been helpful.
Yours sincerely,
Cody C
From: Cody C
Dear Gypsy,
Thank you for providing the information requested. It has been helpful.
Yours sincerely,
Cody C
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