Citizenship Application crisis

Thayr made this Official Information request to Department of Internal Affairs

Response to this request is delayed. By law, Department of Internal Affairs should normally have responded promptly and by (details and exceptions)

From: Thayr

Dear Department of Internal Affairs,
My questions is based on data provided on previous requests below:

1- According to previous requests, the main reason for the slower application process is implementing and using a new system. Can you provide which particular parts or issues of the new system cause this big delay ?

2-The average of application processed was 2600 per month in 2019,2018 , but the average of application processed between January-May 2021 is 1300 application, Why even after more than one year of implementing new system average number of application proceed per month between January-May 2021 much less than 2018 or 2019 ? even though the number of people who are working processing applications are the same or even more.

3- Why didn't DIA decide to go back to using the old system if it was much faster and took less to process an application after one year of trying the new system for the whole year ?

4- DIA said it will hire more people to help clear the backlog in August, did newly hired people start working on processing applications or not yet ?

5- Can you provide number of processed application from June 2021 to August 2021 ?

Yours faithfully,


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From: OIA
Department of Internal Affairs

Tçnâ koe Thayr,

Thank you for your OIA request to the Department of Internal Affairs (included with this email)

The Department will provide its response to your request as soon as practicable and within twenty working days.  The 20th working day is 14 September 2021

Please note that in cases where the Department’s response provides information that is identified to be of general public interest, the response may also be published on the Department of Internal Affairs website.  If the Department publishes its response to your OIA request, all personal information, including your name and contact details, will be removed.

Nâku noa, nâ

Michelle Reed (she/her)  
Kaitohutohu Ârahi, te Ture Pârongo Ôkawa | Lead Advisor Official Correspondence 
Te Urûngi | Organisational Strategy & Performance
Level 6, 45 Pipitea St | PO Box 805, Wellington 6140, New Zealand |

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From: SDO Official Correspondence
Department of Internal Affairs

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Attachment Thayr interim OIA response 2122 0152.pdf
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Kia ora Thayr


Please find the interim response to your Official Information Act request


Ngā mihi


Alysha Stevenson | Advisor Official Correspondence

SDO Branch Development and Support Te Waka Aukaha   

The Department of Internal Affairs Te Tari Taiwhenua   
7 Waterloo Quay | PO Box 805, Wellington 6143|  [1]  








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From: Thayr

Dear SDO Official Correspondence,
Because you postponed answer Then
Can you provide number of processed application from June 2021 to September 2021 ?

Yours sincerely,


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