Citizenship Application crisis
Thayr made this Official Information request to Department of Internal Affairs
This request has an unknown status. We're waiting for Thayr to read a recent response and update the status.
From: Thayr
Dear Department of Internal Affairs,
My questions is based on data provided on previous requests below:
https://fyi.org.nz/request/14230-nz-citi...
https://fyi.org.nz/request/14954-nz-citi...
https://fyi.org.nz/request/15205-citizen...
https://fyi.org.nz/request/15427-citizen...
https://fyi.org.nz/request/15426-citizen...
1- According to previous requests, the main reason for the slower application process is implementing and using a new system. Can you provide which particular parts or issues of the new system cause this big delay ?
2-The average of application processed was 2600 per month in 2019,2018 , but the average of application processed between January-May 2021 is 1300 application, Why even after more than one year of implementing new system average number of application proceed per month between January-May 2021 much less than 2018 or 2019 ? even though the number of people who are working processing applications are the same or even more.
3- Why didn't DIA decide to go back to using the old system if it was much faster and took less to process an application after one year of trying the new system for the whole year ?
4- DIA said it will hire more people to help clear the backlog in August, did newly hired people start working on processing applications or not yet ?
5- Can you provide number of processed application from June 2021 to August 2021 ?
Yours faithfully,
Thayr
From: OIA
Department of Internal Affairs
Tçnâ koe Thayr,
Thank you for your OIA request to the Department of Internal Affairs (included with this email)
The Department will provide its response to your request as soon as practicable and within twenty working days. The 20th working day is 14 September 2021
Please note that in cases where the Department’s response provides information that is identified to be of general public interest, the response may also be published on the Department of Internal Affairs website. If the Department publishes its response to your OIA request, all personal information, including your name and contact details, will be removed.
Nâku noa, nâ
Michelle Reed (she/her)
Kaitohutohu Ârahi, te Ture Pârongo Ôkawa | Lead Advisor Official Correspondence
Te Urûngi | Organisational Strategy & Performance
Level 6, 45 Pipitea St | PO Box 805, Wellington 6140, New Zealand | www.dia.govt.nz
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From: SDO Official Correspondence
Department of Internal Affairs
Kia ora Thayr
Please find the interim response to your Official Information Act request
attached.
Ngā mihi
Alysha Stevenson | Advisor Official Correspondence
SDO Branch Development and Support Te Waka Aukaha
The Department of Internal Affairs Te Tari Taiwhenua
7 Waterloo Quay | PO Box 805, Wellington 6143| [1]www.dia.govt.nz
[2]Logo-test
References
Visible links
1. http://www.dia.govt.nz/
From: Thayr
Dear SDO Official Correspondence,
Because you postponed answer Then
Can you provide number of processed application from June 2021 to September 2021 ?
Yours sincerely,
Thayr
From: Thayr
Dear SDO Official Correspondence,
This is due today and still no answer ? Please answer asap
Yours sincerely,
Thayr
From: SDO Official Correspondence
Department of Internal Affairs
Kia ora Thayr
Thank you for your email.
As you are aware, on 14 September 2021 we advised of the Department's decision to grant you with the information you seek, and that we anticipated having it to you no later than 8 October 2021.
This email is to advise that we are still working to get this information prepared for you, and will get it to you as soon as reasonably practicable. I will follow up with an update next week if we still haven't quite got the information ready by then.
I apologise for any inconvenience caused by the preparation of this information taking longer than initially anticipated.
Ngā mihi
Alysha Stevenson | Advisor Official Correspondence
SDO Branch Development and Support Te Waka Aukaha
The Department of Internal Affairs Te Tari Taiwhenua
7 Waterloo Quay | PO Box 805, Wellington 6143| www.dia.govt.nz
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From: Thayr
Dear SDO Official Correspondence,
Any update on this request ?
Yours sincerely,
Thayr
From: Thayr
Dear SDO Official Correspondence,
It has been almost 2 months since this request is made , it still hasn't been answered.
When will I get an answer ?
Yours sincerely,
Thayr
From: SDO Official Correspondence
Department of Internal Affairs
Kia ora Thayr
Please now find attached our final response to your Official Information Act request.
Thank you for your patience whilst we prepared this information for release to you.
Ngā mihi
Alysha Stevenson | Advisor Official Correspondence
SDO Branch Development and Support Te Waka Aukaha
The Department of Internal Affairs Te Tari Taiwhenua
7 Waterloo Quay | PO Box 805, Wellington 6143| www.dia.govt.nz
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From: Thayr
Dear SDO Official Correspondence,
Thanks for answer but your respond don't answer my first question
1- According to previous requests, the main reason for the slower application process is implementing and using a new system. Can you provide which particular parts or issues of the new system cause this big delay ?
My question is about which part or feature of new system is causing delay ? I knew the new system causing delay because it is new , but which part or feature is not fully working , or has many bugs or still in experiment phase ?
Yours sincerely,
Thayr
From: SDO Official Correspondence
Department of Internal Affairs
Kia ora Thayr
This email is to let you know that we are currently looking into this for you. I will be in touch again with an update by the end of the week.
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From: SDO Official Correspondence
Department of Internal Affairs
Kia ora Thayr
Thank you for your email and for clarifying question one of your request.
I can confirm that no system issues contributed to the delays in citizenship processing timeframes. There is nothing further to add to the explanation already provided to you, explaining what has caused the delays.
It may also be helpful for me to explain that the Department has begun publishing citizenship processing timeframes including the current month being processed on its website. You can find this information via the following link; https://www.govt.nz/browse/passports-cit....
This information is updated weekly should you wish to check current processing timeframes in the future.
In addition, the Department has and continues to proactively release OIA responses relating to citizenship processing timeframes. These include a number of responses with statistics and information about applications currently in progress. You can find the link to these responses here; https://www.dia.govt.nz/Proactive-Releases.
I note that the Department has now responded to several requests from you for information relating to citizenship processing timeframes and would like to confirm that the Department has no further information to provide regarding the citizenship backlog and processing timeframes, and considers the responses already provided to you to have been comprehensive.
I acknowledge the frustration experienced by many surrounding the current citizenship processing times and wish to reassure you the Department has initiatives underway to reduce the citizenship application backlog, speed up processing, and improve general customer experience.
I trust this email has addressed the last of your concerns.
Ngā mihi
Alysha Stevenson | Advisor Official Correspondence
SDO Branch Development and Support Te Waka Aukaha
The Department of Internal Affairs Te Tari Taiwhenua
7 Waterloo Quay | PO Box 805, Wellington 6143| www.dia.govt.nz
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