NZ Citizenship timeframe

Daniel made this Official Information request to Department of Internal Affairs

This request has been reported as needing administrator attention (perhaps because it is vexatious, or a request for personal information)

From: Daniel

Dear Department of Internal Affairs,

As i got the reply from one of your staff Aline (Customer Services Officer) underneath are some points to raise :

Aline : We were also prioritizing essential identity services including birth and
death registration, registration of citizenship by descent, and issuing
passports.

Before COVID, i assume citizenship department already have these identity services to workon as well when the processing times are less (3-5 months) ?

Aline: As a direct consequence of Covid-19, the number of citizenship
applications has significantly increased since March and a number of
Citizenship Officers were unable to work from the office.

Can you please put some light on data from last 3 years(including current year) how much citizenship applications has significantly increased?

First of all the applications increase because there was no application processed from March to May or June. So obviously this will make an significant increase. If department worked from Work from home the number will not increase.

As we are in modern era and also whole NZ is working from home who can, I assume Department of Internal Affairs doesn't have a way or enough resources to Work from home while COVID?

And i also didn't the get the reply for when the processing times are going normal (3-5 months)?

Yours faithfully,
Daniel

Link to this

From: OIA
Department of Internal Affairs

Hi Daniel,

Your enquiry was accepted as an Official Information Act request. This means that the Department will provide its answer as soon as practicable but by no later than twenty working days after receiving it, and you will have recourse to the rights and protections of the Official Information Act 1982.

I have noted your additional questions below. These have now been added to your request and the Department's response will address both your original question and your new questions.

The Department's response will be provided as soon as practicable and by no later than 20 January 2021. (Official Information Act servicing is closed annually from 25 December to 15 January inclusive)

Ngâ mihi,

Michelle Reed | Lead Advisor – Official Correspondence 
Te Urungi - Organisational Strategy and Performance
Te Tari Taiwhenua - The Department of Internal Affairs
45 Pipitea St | PO Box 805, Wellington 6140, New Zealand |  www.dia.govt.nz

show quoted sections

Link to this

From: SDO Official Correspondence
Department of Internal Affairs


Attachment image001.png
31K Download

Attachment OIA 2021 0305 response.pdf
252K Download View as HTML

Attachment OIA 2021 0305 Appendix A for release.pdf
735K Download View as HTML

Attachment OIA 2021 0305 Appendix B for release.pdf
716K Download View as HTML


Tēnā koe Daniel,

 

Please see attached for the response to your Official Information Act 1982
request.

 

Ngā mihi,

 

Louise Walton [1](she/her)

Advisor Official Correspondence | Branch Development and Support | Te Waka
Aukaha

Service Delivery and Operations|Kāwai ki te Iwi
The Department of Internal Affairs | Te Tari Taiwhenua 

[2]www.dia.govt.nz

[3]Logo-test

 

References

Visible links
1. https://www.publicservice.govt.nz/our-wo...
2. http://www.dia.govt.nz/

Link to this

From: Daniel

Dear SDO Official Correspondence,

When the case officer is assigned to the application after submitting the citizenship application?

Yours sincerely,

Daniel

Link to this

From: OIA
Department of Internal Affairs

Tēnā koe Daniel,

Thank you for your OIA request to the Department of Internal Affairs (included with this email)

The Department will provide its response to your request as soon as practicable and within twenty working days.  The 20th working day is 16 March 2021

Please note that in cases where the Department’s response provides information that is identified to be of general public interest, the response may also be published on the Department of Internal Affairs website.  If the Department publishes its response to your OIA request, all personal information, including your name and contact details, will be removed.

Ngā mihi

Michelle Reed  (she/her)
Lead Advisor – Official Correspondence | Governance, Risk & Assurance
Te Urungi Organisational Strategy and Performance
dia.govt.nz | Facebook

show quoted sections

Link to this

From: OIA
Department of Internal Affairs

Apologies Daniel - I have noted an error in the received date calculation. I have corrected the due date below accordingly.

Ngā mihi,

Michelle Reed  (she/her)
Lead Advisor – Official Correspondence | Governance, Risk & Assurance
Te Urungi Organisational Strategy and Performance
dia.govt.nz | Facebook

show quoted sections

Link to this

From: Daniel

Dear OIA,

Hi Michelle

Sorry to say that but your reply is not matching the replies given by the customer service representative at citizenship office :(

As i talked with the CSR of Citizenship office , she was just replying me 7-12 months timeframe answer for every question i asked to her.

As the confirmation email i got after applying the application it states that 5-7 months. As per your reply above i think the whole process is 5-7 months?
As she (CSR citizenship office) explained me is 5-7 months to case officer and 7-19 months for the outcome which is not mention anywhere on the citizenship website.

As i asked her why its taking that much time she (CSR citizenship office) replied they have 100 thousand application coming but as per your stats given, from last three years each year have approx. 32000 application ....false information to public :( then she cover up that she don't have the real stats. Really.

As i asked her when the case officer will assign to my application , she (CSR citizenship office) told me 5-7 months to assign the case officer and 9-17 months for the outcome of application which is unrealistic timeline or i assume they are just giving false information to the public?

And i also asked about, Is the above timeframe mention on the website , she (CSR citizenship office) said they don't show on the website ...then how she is answering , Is she doing predictions?

I think the citizenship customer care is doing predictions and making fool of general public.

Is 5-7 months time is the whole completion process for citizenship application?

Yours sincerely,

Daniel

Link to this

From: SDO Official Correspondence
Department of Internal Affairs

Tēnā koe Daniel,

 

Thank you for your OIA request.

 

I am needing to clarify the wording of your below request.  Can you please
confirm that your request is seeking the following information: "When is
the case officer is assigned to the application after submitting the
citizenship application?”

 

 

Ngā mihi,

 

Louise Walton (she/her)

Advisor Official Correspondence | Operations | Te Waka Aukaha

Service Delivery and Operations|Kāwai ki te Iwi

The Department of Internal Affairs | Te Tari Taiwhenua 

www.dia.govt.nz

 

 

show quoted sections

Link to this

From: Daniel

Dear SDO Official Correspondence,

Yes that's my question for which i seeking the information , which will be answered by 15 march , i think so.

Yours sincerely,

Daniel

Link to this

From: SDO Official Correspondence
Department of Internal Affairs


Attachment image002.png
16K Download

Attachment OIA 2021 0453 response.pdf
184K Download View as HTML

Attachment OIA 2021 0453 Appendix A.pdf
799K Download View as HTML


Tēnā koe Daniel,

 

Please see attached for the response to your Official Information Act 1982
request.

 

Ngā mihi,

 

Louise Walton [1](she/her)

Advisor Official Correspondence | Operations | Te Waka Aukaha

Service Delivery and Operations|Kāwai ki te Iwi
The Department of Internal Affairs | Te Tari Taiwhenua 

[2]www.dia.govt.nz

[3]Logo-test

 

References

Visible links
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2. http://www.dia.govt.nz/

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| | 77.000 corporative emails in the New Zealand | |
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International Email Databases

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| | list and avoid spam complaints and inclusion of your | |
| | domains in blacklists | |
+------------------------------------------------------------------------------+

Software

+------------------------------------------------------------------------------+
| | [19]ISA Email Packer 2 | |
| | Email List Optimitation Software | |
| | Mix up to 3 lists | |
| | Eliminates duplicates | |
| | Divide lists into packages with least amount of | |
| | emails | |
| | Eliminates the cut emails | |
| [18]53-2040 | Cleans commas, quotation marks, or the character | USD 50 |
| | that you want to | |
| | Select emails from a domain | |
| | Remove unwanted domains | |
| | Deletes emails that contain certain words or symbols | |
| | Select emails that contain a certain word | |
| | Select emails of corporative domains | |
| | | |
| | [20][IMG] | |
|-------------+------------------------------------------------------+---------|
| | [22]Software ISA E-Marketing 4.0 | |
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| | Customer Management | |
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| | Email Marketing | |
| | Predefined Response Emails organized by campaign to | |
| | accelerate the management of inquiries and direct | |
| | sales | |
| | Online Sales Management | |
| | Sales History | |
| | Shipping Management | |
| [21]53-2004 | Database Management | USD 350 |
| | Search by Email, by Name, or by Phone | |
| | Import emails from Text Files (TXT) | |
| | Email Extractor from Web Pages (Manual and with | |
| | Robots) | |
| | Imports Web Forms generated in PHP to email (MAPI) | |
| | or text files | |
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| | sending autoresponse emails. Autoresponse associated | |
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| | system | |
|-------------+------------------------------------------------------+---------|
| | [33]Installation of Email Marketing System | |
| | with SMTP Server with SPF and DKIM | |
| | | |
| | - Program installed on your computer that allows | |
| | local administration of your campaigns | |
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