NZ Citizenship Application Delays

Jesse Archer made this Official Information request to Department of Internal Affairs

Response to this request is long overdue. By law Department of Internal Affairs should have responded by now (details and exceptions). The requester can complain to the Ombudsman.

From: Jesse Archer

Dear Department of Internal Affairs,

I am seeking the current wait time for citizenship applications to be assigned to a case officer.

My wife has an application in and was originally advised by email of a 3-5 month timeframe for assignment. 6 months later, we followed up, and were told the timeframe had changed to 5-7 months. Now 8 months has passed with no update so I would like to know how long your current oldest unassigned application has been waiting.

Please also advise why significantly less applications are being processed since March 2020 compared to the 12 months prior. I understand COVID19 occurred, but aside from the initial 6 week lockdown period, I can’t understand why the numbers are down so much through the rest of the period unless there has been a specific political directive to stop or slow down processing applications?

Yours faithfully,

Jesse Archer

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From: OIA
Department of Internal Affairs

Tēnā koe Jesse,

Thank you for your OIA request to the Department of Internal Affairs (included with this email)

The Department will provide its response to your request as soon as practicable and within twenty working days.  The 20th working day is 20 April 2021.

You may be interested in some of the below responses of the department to similar questions:


Please note that in cases where the Department’s response provides information that is identified to be of general public interest, the response may also be published on the Department of Internal Affairs website.  If the Department publishes its response to your OIA request, all personal information, including your name and contact details, will be removed.

Ngā mihi

Michelle Reed  (she/her)
Lead Advisor – Official Correspondence | Governance, Risk & Assurance
Te Urungi Organisational Strategy and Performance | Facebook

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From: SDO Official Correspondence
Department of Internal Affairs

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Attachment OIA 2021 0538 Jesse Archer response.pdf
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Attachment OIA 2021 0538 Appendix A.pdf
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Tēnā koe Jesse,


Please see attached for the response to your Official Information Act 1982


Ngā mihi,


Louise Walton [1](she/her)

Advisor Official Correspondence | Operations | Te Waka Aukaha

Service Delivery and Operations|Kāwai ki te Iwi
The Department of Internal Affairs | Te Tari Taiwhenua 





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