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Citizehship applications selection from queue criteria

Moustafa made this Official Information request to Department of Internal Affairs

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From: Moustafa

Dear Department of Internal Affairs,

I am aware about at least a case who has submitted his citizenship application in November 2021 and that has been granted the citizenship for him and his family on June 2022 although other applications are still waiting in the queue not even assigned to a case office since August 2021 so they can't be deemed being delayed for having issues in their applications that might cause delays

As I understand from the news, that the new system was not in place at the time of submission of the above referenced application in Nov 2021

So my questions are:

- What are the exact conditions and process for selecting the citizenship applications pending in the queue for the old system?
- Why are some applications being selected months ahead of other applications with the same apparant conditions?
- Why the online applications in the older system are not processed using the new system as long as the submitted application is the same?
- What is the Service license agreement time frame for processing the applications?
- Need the applications count with reference to the submission month from June 2021 to August 2022 broken down into the following:
- total number of submitted applications
- total number of applications under processing
- number of processed applications
- number pending applications
- average waiting in the queue for the processed applications in months
- Which applications are being processed through the new system?
- Does the DIA see the way of allocation a fair way prividing equal opportunity across all applicants?

Yours faithfully,


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From: OIA
Department of Internal Affairs

Tçnâ koe Moustafa,

Thank you for your OIA request to the Department of Internal Affairs (included with this email)

The Department will provide its response to your request as soon as practicable and within twenty working days.  The 20th working day is 25 October 2022

Please note that in cases where the Department’s response provides information that is identified to be of general public interest, the response may also be published on the Department of Internal Affairs website.  If the Department publishes its response to your OIA request, all personal information, including your name and contact details, will be removed.

Nâku, nâ

Michelle Reed (she/her)  
Kaitohutohu Ârahi, te Ture Pârongo Ôkawa | Lead Advisor Official Correspondence 
Te Urûngi | Organisational Strategy & Performance
Level 6, 45 Pipitea St | PO Box 805, Wellington 6140, New Zealand |  www.dia.govt.nz

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From: SDO Official Correspondence
Department of Internal Affairs

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Attachment OIA 2223 0257 Appendix A.pdf
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Koa ora Moustafa


Please find attached the response to your Official Information Act


Ngā mihi


Alysha Stevenson | Advisor Official Correspondence

SDO Branch Development and Support Te Waka Aukaha   

The Department of Internal Affairs Te Tari Taiwhenua   
7 Waterloo Quay | PO Box 805, Wellington 6143|  [1]www.dia.govt.nz  




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