Dear Department of Internal Affairs,

I am aware about at least a case who has submitted his citizenship application in November 2021 and that has been granted the citizenship for him and his family on June 2022 although other applications are still waiting in the queue not even assigned to a case office since August 2021 so they can't be deemed being delayed for having issues in their applications that might cause delays

As I understand from the news, that the new system was not in place at the time of submission of the above referenced application in Nov 2021

So my questions are:

- What are the exact conditions and process for selecting the citizenship applications pending in the queue for the old system?
- Why are some applications being selected months ahead of other applications with the same apparant conditions?
- Why the online applications in the older system are not processed using the new system as long as the submitted application is the same?
- What is the Service license agreement time frame for processing the applications?
- Need the applications count with reference to the submission month from June 2021 to August 2022 broken down into the following:
- total number of submitted applications
- total number of applications under processing
- number of processed applications
- number pending applications
- average waiting in the queue for the processed applications in months
- Which applications are being processed through the new system?
- Does the DIA see the way of allocation a fair way prividing equal opportunity across all applicants?

Yours faithfully,

Moustafa