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Mr ED Hirsche made this Official Information request to Department of Internal Affairs

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From: Mr ED Hirsche

Dear Department of Internal Affairs,

I write in partial followup to your response to OIA request 2021 0453 regarding citizenship processing timelines that I have accessed via FYI.

In the appendix to your response to that request, you provide a graph of average days to be assigned to a case officer. I note an extremely large jump from December (~80 days) to February (~140 days). In your answer, you suggest that this was caused by COVID as well as a new system installed in October 2019.

My goal is to understand as precisely as possible the causes for this increase. 'COVID' is a very general explanation. Given that, I request (under the OIA act) any documents that you have which set out the precise and specific causes of the increase.

Similarly, I would also like to understand what, if anything, is being done to redress it and would request any documents that you have internally about plans to reduce the time taken to assign cases to a case officer

I use documents very broadly: email as well as written documentation should count.

Please let me know if I can clarify this request in any way

Yours faithfully,

Mr ED Hirsch

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From: OIA
Department of Internal Affairs

Tçnâ koe Ed,

Thank you for your OIA request to the Department of Internal Affairs (included with this email)

The Department will provide its response to your request as soon as practicable and within twenty working days.  The 20th working day is 9 June 2021

Please note that in cases where the Department’s response provides information that is identified to be of general public interest, the response may also be published on the Department of Internal Affairs website.  If the Department publishes its response to your OIA request, all personal information, including your name and contact details, will be removed.

Nâku, nâ

Michelle Reed  (she/her)  
Lead Advisor – Official Correspondence
Te Tira Mâtakitaki Governance, Risk & Assurance 
Te Urungi Organisational Strategy and Performance
dia.govt.nz | Facebook

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From: SDO Official Correspondence
Department of Internal Affairs


Attachment image003.png
16K Download

Attachment OIA 2021 0654 ED Hirsch response.pdf
199K Download View as HTML

Attachment OIA 2021 0654 Appendix A for release.pdf
669K Download View as HTML

Attachment OIA 2021 0654 Appendix B for release.pdf
638K Download View as HTML


Tēnā koe Mr Hirsch,

 

Please see attached for the response to your Official Information Act 1982
request.

 

Nāku noa, nā

 

-Kyla

 

Micheala Ngaia [1](ia/she/her)| Official Correspondence Manager
Te Pāhekoheko, Kāwai ki te iwi | Operations, Service Delivery and
Operations

Te Tari Taiwhenua  The Department of Internal Affairs
[2]www.dia.govt.nz

[3]cid:image001.png@01D3579F.2FF9E840

References

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1. https://www.publicservice.govt.nz/our-wo...
2. http://www.dia.govt.nz/

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