Why there is delay processing citizenship applications
Kay made this Official Information request to Department of Internal Affairs
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From: Kay
Dear Department of Internal Affairs,
I am writing this to ask about the delays processing applications for citizenship by grant.
I’ve known many people who applied & approved within 3 weeks of time but some other are still waiting to be allocated to a case officer.
This is completely unfair & should be raised with Ombudsman.
Yours faithfully,
Kay
From: OIA
Department of Internal Affairs
Tēnā koe Kay,
Thank you for your enquiry, which the Department received on Friday 29 January 2021. The Department will provide its response to your request as soon as practicable and within twenty working days. The 20th working day is 1 March 2021
You may be interested in this recent response on a similar topic: https://fyi.org.nz/request/14230-nz-citi...
Please note that in cases where the Department’s response provides information that is identified to be of general public interest, the response may also be published on the Department of Internal Affairs website. If the Department publishes its response to your OIA request, all personal information, including your name and contact details, will be removed.
Ngā mihi
Michelle Reed (she/her)
Lead Advisor – Official Correspondence | Governance, Risk & Assurance
Te Urungi Organisational Strategy and Performance
dia.govt.nz | Facebook
show quoted sections
From: SDO Official Correspondence
Department of Internal Affairs
Tēnā koe Kay,
Please see attached for the response to your Official Information Act 1982
request.
Ngā mihi,
Louise Walton [1](she/her)
Advisor Official Correspondence | Branch Development and Support | Te Waka
Aukaha
Service Delivery and Operations|Kāwai ki te Iwi
The Department of Internal Affairs | Te Tari Taiwhenua
[2]www.dia.govt.nz
[3]Logo-test
References
Visible links
1. https://www.publicservice.govt.nz/our-wo...
2. http://www.dia.govt.nz/
From: Kay
Dear SDO Official Correspondence,
I’m still waiting for your response for the following;
The Department is currently looking further into your concerns regarding potential discrepancies in the timeframes for processing citizenship applications. We will advise you of the outcome of this as soon as practicable.
Also, I rang your contact centre recently and they quoted department is taking 17 months to complete an application. I raised few points that some of my friends received their citizenship within 3 weeks & one of them got approval with 5 days. I KNOW EVERY APPLICATION IS DIFFERENT but there shouldn’t be longer wait times for the others. I don’t why the department is being so unfair with the others.
Also, she mentioned your friends must have been lucky coz they got their approval so fast. That is so unrealistic answer?
When I responded that you’re saying that we must’ve been the unlucky ones & surprisingly she responded with YES. She was so confident in saying that oh! You gonna get a case officer assigned to a case officer by August.
Alright! Please tell me if you are marking applications to be allocated to case officer? Like my application is already marked to be assigned to case officer in August.
Please ask your staff to provide us with realistic & honest answers. There is something going on behind the scenes which obviously doesn’t look nice.
Yours sincerely,
Kay
From: OIA
Department of Internal Affairs
Tēnā koe Kay,
Thank you for your OIA request to the Department of Internal Affairs (included with this email)
The Department will provide its response to your request as soon as practicable and within twenty working days. The 20th working day is 29 April 2021
Please note that in cases where the Department’s response provides information that is identified to be of general public interest, the response may also be published on the Department of Internal Affairs website. If the Department publishes its response to your OIA request, all personal information, including your name and contact details, will be removed.
Nāku nā,
Michelle Reed (she/her)
Lead Advisor – Official Correspondence | Governance, Risk & Assurance
Te Urungi Organisational Strategy and Performance
dia.govt.nz | Facebook
show quoted sections
From: OIA
Department of Internal Affairs
Tēnā koe Kay,
Thank you for your OIA request to the Department of Internal Affairs (included with this email)
The Department will provide its response to your request as soon as practicable and within twenty working days. The 20th working day is 29 April 2021
Please note that in cases where the Department’s response provides information that is identified to be of general public interest, the response may also be published on the Department of Internal Affairs website. If the Department publishes its response to your OIA request, all personal information, including your name and contact details, will be removed.
Nāku nā,
Michelle Reed (she/her)
Lead Advisor – Official Correspondence | Governance, Risk & Assurance
Te Urungi Organisational Strategy and Performance
dia.govt.nz | Facebook
show quoted sections
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From: SDO Official Correspondence
Department of Internal Affairs
Tēnā koe Kay,
Please see attached for the response to your Official Information Act 1982
request.
Ngā mihi,
Louise Walton [1](she/her)
Advisor Official Correspondence | Operations | Te Waka Aukaha
Service Delivery and Operations|Kāwai ki te Iwi
The Department of Internal Affairs | Te Tari Taiwhenua
[2]www.dia.govt.nz
[3]Logo-test
References
Visible links
1. https://www.publicservice.govt.nz/our-wo...
2. http://www.dia.govt.nz/
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