Printed from https://fyi.org.nz/similar/request/6390-remote-claims-unit?page=2 on July 24, 2026 11:40

Requests similar to 'Remote Claims unit' (page 2)

The number of sensitive claims declined by ACC in 2019
Response by Accident Compensation Corporation to Lana McCarthy on .
Awaiting classification.
Kia ora Lana  Please find attached our response to your official information request dated 06 January 2020. If you have any questions about the resp...
ACC Official Complaints Investigation Unit, Policy and process to be followed during the OCI complaint process.
Response by Accident Compensation Corporation to David Lawson on .
Partially successful.
Dear Mr Lawson   Please find attached ACC’s response to your Official Information Act Request fyi-request-3658-a8226cac.   Yours sincerely  ...
Extract of data from OIA Tracking System
Response by Accident Compensation Corporation to Shane Gibson on .
Successful.
Kia ora Shane  Please find attached our response to your official information request dated 11 July 2020. If you have any questions about the respon...
Physical Discipline of Ages Between 0 and 16 and ACC's deemed acceptable Limits
Response by Accident Compensation Corporation to Anthony Jordan on .
Partially successful.
Kia ora Anthony  Please find attached our response to your official information request dated 25 May 2022. If you have any questions about the respo...
Various Policies
Response by Accident Compensation Corporation to Paul White on .
Successful.
Kia ora Paul White Please find attached our response to your official information request dated 02 July 2020. If you have any questions about the re...
Change in Sensitive Claims handling
Response by Accident Compensation Corporation to Amanda Murtagh on .
Partially successful.
Kia ora Amanda Please find attached our response to your official information request dated 05 August 2021. If you have any questions about the resp...
ACC principles in how a client's authority is used
Response by Accident Compensation Corporation to Lee M. on .
Long overdue.
Dear Lee M   Please find attached ACC’s response to your request of 19 December 2015 concerning client consent and authority.   Kind regards...
Claim Ownership & Activity- Post decline cover decisions, requests for Review, or Appeals
Response by Accident Compensation Corporation to AS Van Wey (Account suspended) on .
Awaiting classification.
Kia ora Amy Please find attached our response to your official information request dated 19 September 2023. If you have any questions about the respo...
ACC defends closure of specialised unit handling claims from sexual abuse victims
Response by Radio New Zealand Limited to Amanda Murtagh on .
Successful.
Kia ora Amanda   In response to your 4 questions below, RNZ provides the information in italics and the attached documents.      1. What dat...
Payments Outside Scope of Statutory Entitlements - Policy & Decision making process above $2,000
Response by Accident Compensation Corporation to V. Roberts on .
Successful.
Kia ora  Please find attached our response to your official information request dated 28 November 2022. If you have any questions about the response...
ACC Treatment Provider Handbook that was live as at 1/1/12, and all subsequent copies trough til 2015/2016 version
Response by Accident Compensation Corporation to David Lawson on .
Successful.
Dear Mr Lawson   Please find attached a response to your request and four PDF files for the Treatment Provider Handbooks relevant to your request....
Request for a full copy of the ACC Treatment Provider Handbook that was released in 2016.
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Dear Mr Lawson,     Please find attached a response to your request for the 2016 Treatment Provider Handbook (the Handbook) and copies of two ve...
Change in Sensitive Claims Handling.
Response by Accident Compensation Corporation to Amanda Murtagh on .
Successful.
Kia ora Amanda Please find attached our response to your official information request dated 16 February 2023. If you have any questions about the res...
Request for full Official Information associated with the Corporation's Intricate Client Unit(and it's rebranded name through to present if it has been renamed).
Request sent to Accident Compensation Corporation by David Lawson on .
Long overdue.
I refer you to my email sent to ACC Government Services at 12.44 this afternoon, for which I have copied in the covering email below my email signat...
Do ACC keep a digital account log of their telecommunications
Request sent to Accident Compensation Corporation by Carole Young on .
Successful.
Dear Accident Compensation Corporation Do ACC keep a telecommunications log, or footprint, of phone calls made and/or recieved to ACC staff direct d...
SCU staffing
Request sent to Accident Compensation Corporation by P.A Hamill on .
Successful.
On the 14th August 2014 John Delaney made a request through this site that was not responded to due to Mr Delaney not confirming his eligibility to d...
Numbers of Employees Handling Complaints and Reviews from 01/01/2018 -10/10/2023
Response by Accident Compensation Corporation to Anon on .
Partially successful.
Kia ora Anon Please find attached our response to your official information request dated 24 November 2023. If you have any questions about the resp...
Staffing at the Sensitive Claims Unit
Request sent to Accident Compensation Corporation by john delaney on .
Waiting clarification.
The Sensitive Claims Unit promotes itself to sensitive claimants as being a specialised unit in the following manner: "SCU comprises a specialised t...
Zoom Meeting Guide & Mediation or Alternative Dispute Resolution
Response by Accident Compensation Corporation to AS Van Wey (Account suspended) on .
Successful.
Kia ora Please find attached our response to your official information request dated 8 July 2023. If you have any questions about the response you c...
ACC - Business Unit Operation
Response by Iain Lees-Galloway to Scott on .
Refused.
Kia ora Scott  Please find attached our response to your official information request dated 13 December 2019. If you have any questions about the re...
Risky claimants and claimant/client care indicators
Request sent to Accident Compensation Corporation by Sue on .
Refused.
This request is related to my request on May 29, 2024, regarding "Acts of violence by claimants against ACC employees in the work place". I am wri...
Resolution Services Review Guide - 2022
Request to Accident Compensation Corporation by Paul White. Annotated by Sue on .
Information not held.
ACC's answer is wonky. The Delegation Framework shows that Review Specialists are under the Customer Resolution Team, not the Remote Claims Unit or the...
Request for Official Information with respect to ACC's automatic application for review email confirming the Corporation's acknowledgment that a claimants review application has been received.
Request sent to Accident Compensation Corporation by David Lawson on .
Long overdue.
I am writing to respectfully request all Official Information and policy in relation to ACC's Acknowledgement message from the ACC Review Unit that...
Request Polices, Manuals and Letters: Eligibility, Time Extensions, Treatment Injury, Claim lodgment by claimant
Response by Accident Compensation Corporation to Amy S Van Wey Lovatt (Account suspended) on .
Long overdue.
Kia ora Amy,  Please find attached our response to your official information request dated 14 September 2021. If you have any questions about the re...
General overseas operations data Questions:
Response by Accident Compensation Corporation to Mike Alterton on .
Awaiting classification.
Kia ora Mike  Please find attached our response to your official information request dated 10 July 2025 . If you have any questions about the respon...