Request for full Official Information associated with the Corporation's Intricate Client Unit(and it's rebranded name through to present if it has been renamed).

David Lawson made this Official Information request to Accident Compensation Corporation

Response to this request is long overdue. By law Accident Compensation Corporation should have responded by now (details and exceptions). You can complain to the Ombudsman.

From: David Lawson

Dear Accident Compensation Corporation,

I refer you to my email sent to ACC Government Services at 12.44 this afternoon, for which I have copied in the covering email below my email signature in todays request. With the email I forwarded a PDF titled Intricate Client Unit.PDF.

The Intricate Client Unit.PDF file emailed to Government Services contains a Claims Summary Report from one of my claims files that details Mr Warren Maguire's (Treatment Injury Claims) account of his telephone conversation with Henderson Branch Technical Claims Manager Ms Cara Hartland which reads;

"P/call to Cara Hartland, TCM at Hendersen Branch about claim 10018973176 - claim 10018973176 has been transferred to 'Intricate Client Unit' at 'Wellington Branch'."

I am therefore writing to request the provision of all official information and policy with respect to the Corporation's "Intricate Client Unit", which is to include the advice of any and all other subsequent internal name/s or reference/s that the Intricate Client Unit has been, and now is referred to by ACC staff should the Intricate Client Unit have been renamed since it was muted that the unit should be formed.

My Official Information Request today therefore applies equally to any and all names of the rebranded Intricate Client Unit, as it has been and or now continues to be referred to within ACC....please advise of all such names as apart of this OIA request), that have been used with in ACC since the Intricate Client Unit was muted.

Therefore when I have referred to the "Intricate Client Unit" in my following OIA request, it should be taken and read that I am also referring to the Intricate Client Unit, as it has been renamed and or rebranded within the Corporation since it was muted as an idea within the Corporation.

For the purposes of transparency and clarity, the information that I am requesting is all inclusive, and un redacted, and whilst I would expect it to include the following official information, should not be limited solely to the following information;

-the business plan outlining the reasons and business case and policy for the formation of the Intricate Client Unit, that includes the business model and staff/resource allocation, and policy, and referral criteria applicable to the "Intricate Claims Unit".

-all internal written and audio video recorded communications and policy through out the Corporation that have been issued that have referenced the Intricate Client Unit which would include but not be limited to;

-the ACC's board's/senior managements/branch managements acceptance/sign off for the implementation of such a unit,

- all communications forwarded to staff within the Corporation that advised them of the formation, purpose, and policies associated with this unit and the referral criteria for a client to be sent to, or having been sent to the Intricate Claims Unit.

- all internal communication that is associated with alterations to the way the the ongoing management of the Intricate Client Unit has changed since the Intricate Client Unit was muted as an idea.

- the Corporation's policy that applies to the claims management, complaints and privacy aspects of clients that have been referred to the Corporation's Intricate Client Unit.

-confirmation as to whether ACC Legal, and ACC Privacy staff are required to first sight communications from a claimant in the Intricate Client Unit, and whether they provide guidance to the Case Manager in how the case manager should respond on the Corporation's behalf.

- any and all communications with the Office of the Auditor General, the Ombudsman, and the Office of the Privacy Commission in response to the formation of the Intricate Claims unit within ACC.

- the Corporation's policy that applies to the claims management, complaints and privacy aspects of clients that have been referred to the Corporation's Intricate Client Unit.

-the average hourly weekly/monthly resource allocation that has been afforded to case managers to claims manage claimants that have been referred to the Intricate Client Unit.

Under s16(2) of the Official Information Act, my preferred way of receiving a response is by email to the address from which ACC received the original request, not by post

Yours faithfully,

David Lawson

As referred to above, a copy of the text of my email forwarded to ACC Government Services Today at 12.44 p.m. follows. The PDF:- Intricate Client Unit.pdf was attached to this email but cannot be re-formatted to be sent through the www.FYI.ORG.NZ website and I respectfully request that in providing the Corporation's response to my OIA you open and refer to the Intricate Client Unit.pdf forwarded by email.

"FYI.ORG.NZ: Request for full Official Information associated with the Corporation's Intricate Client Unit.

David Lawson

Today, 12:44 p.m.
Government Services ([email address])

Intricate Client Unit.pdf
79 KB

Dear Government Services,

Since the FYI.ORG.NZ website is unable to send PDF files to ACC/Government Services, I provide supporting evidence with respect to my FYI.ORG.NZ titled: Official Information Request seeking all official information with respect to the Intricate Client Unit (and any other name that the Intricate Client Unit has subsequently been renamed since inception) that was created and operates out of the Wellington Central Branch of ACC.

I attach a copy of page 17 (Data Disc: HCF_11923 ) of claim file 10031959540 generated on the 25/Jan/2016, in which under the Claim Summary Report section the following communication between the Treatment Injury Centre's Warren Maguire and Henderson Branch Technical Claims Manager Cara Hartland is detailed;

Party: Mr David Lawson Contact date/time: 21-08-2015 09:23

Reason: Contact With Internal Party Last update date/time: 21-08-2015 09:46

Discussion with: Warren Maguire

Description: P/call to Cara Hartland, TCM at Hendersen Branch about claim
10018973176 - claim 10018973176 has been transferred to 'Intricate
Client Unit' at 'Wellington Branch'.

Contact method: Phone Direction: INTERNAL

This entry provides direct proof that ACC staff were aware of the formation of the "Intricate Client Unit" as a distinct Unit which was located at the Wellington Central Branch, and supports my request through FYI.ORG.NZ, to be provided with all Official Information with respect to the formation and ongoing use of the Intricate Client Unit (or it's subsequent rebranded name) through until present.

I thank you for your time and assistance and look forward to receiving the Official Information that I have requested through the FYI.ORG.NZ today which will be lodged shortly.

Kind regards,
David Lawson"

Link to this

From: Government Services
Accident Compensation Corporation

Dear Mr Lawson

 

Thank you for your email of 13 February 2017 requesting information on the
‘Intricate Claims Unit’.

 

ACC is working on your request and will be in touch with you as soon as
possible, and certainly by 13 March 2018.

 

Regards

Government Engagement and Support

ACC

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

Link to this

From: David Lawson

Dear ACC Government Services

Thank you for sending your acknowledgement of my OIA request lodged on the 13 February 2018 titled
'Request for full Official Information associated with the Corporation's Intricate Client Unit(and it's rebranded name through to present if it has been renamed).'

I note that within my request for Official Information with respect to the Corporation's "Intricate Client Unit", I incorrectly, and on several occasions referred to the "Intricate Client Unit" as the "Intricate Claims Unit", from which has caused ambiguity for ACC's Government Services, as seen in ACC Government's acknowledgement where the first line states;

Thank you for your email of 13 February 2017 requesting information on the
‘Intricate Claims Unit’.

Instead of reading of course ACC having acknowledged,

Thank you for your email of 13 February 2017 requesting information on the
‘Intricate Client Unit’.

Since a correction and or amendment of an OIA request under the OIA legislation resets the Corporation's 20 day working obligations to respond, it has been easier for me to withdraw my original official information request of 13 February 2018 titled;

'Request for full Official Information associated with the Corporation's Intricate Client Unit(and it's rebranded name through to present if it has been renamed).'

and make a new application for the Official Information that I seek in relation to the Intricate Client Unit from todays date.

My new and corrected OIA request lodged later today for information pertaining to the Corporation's Intricate Client Unit (and it's rebranded name through to present if it has been renamed), will follow shortly.

Thank you for bringing my original mistakes of 13 February 2018 to my attention today so that I had plenty of time to amend and lodge a corrected OIA on the 16 February 2018 for the Official Information that I am seeking in relation to the Corporation's Intricate Client Unit (and it's rebranded name through to present if it has been renamed).

Thank you for your time and assistance.

Kind regards,
David Lawson

Link to this

From: Government Services
Accident Compensation Corporation

Good morning Mr Lawson

 

We acknowledge your email of 16 February 2018, in which you have withdrawn
your request of 13 February 2018 - which refers to the ‘Intricate Client
Unit’. You indicated that you would make a new and corrected request.

 

Accordingly, we have closed your request of 13 February 2018.

 

Regards

Government Engagement and Support

ACC

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

Link to this

Things to do with this request

Anyone:
Accident Compensation Corporation only: