SCU staffing
P.A Hamill made this Official Information request to Accident Compensation Corporation
The request was successful.
From: P.A Hamill
Dear Accident Compensation Corporation,
On the 14th August 2014 John Delaney made a request through this site that was not responded to due to Mr Delaney not confirming his eligibility to do so.
I am resending that rquest for information
The Sensitive Claims Unit promotes itself to sensitive claimants as
being a specialised unit in the following manner: "SCU comprises a
specialised team of case managers and clinicians who are dedicated
to managing the claims of people with injuries such as in the
mental injuries that sensitive claimants suffers."
In addition to this, the ACC Sensitive Claims Unit maintains that
in, "Managing such claims in a specialised Unit enables ACC to
maintain the best possible security of client information, as well
as the most efficient service delivery."
On this basis, under the provisions of the IOA, I request the
following information from ACC:
1. What is the total number of staff working at the SCU on a
full-time or part-time basis, that is, the number of Case Managers,
Team Manager's, Case Owners, Technical Claims Manager's, Case
Administrators, Specialised Clinicians Support staff etc.
2. How many teams form part of the SCU and what is the make-up and
composition of each team, e.g. does a team work to specific
geographic areas, how many members to a team, its leadership,
nature of each teams specific roles and so on.
2. To whom does each SCU staff member report to, that is, what are
the lines of communications for each SCU employee,and/or team.
3. What are the qualifications (by way of a specific breakdown), of
the specialised team of case managers and all other staff working
at the SCU, for example, are the Case and Team Manager's tertiary
qualified in the complete and wider area of sexual abuse and if so,
what are the qualifications that employees (its specialised staff)
at SCU hold.
4. Exactly how does ACC-SCU define specialised clinicans, how many
specialised and qualified clinicians are working at SCU and, what
are these specialised clinicans qualifications and roles at SCU.
5. To whom are these specialised clinicians directly responsble to
and what are their direct reporting lines.
6. What is the specific role of the SCU Branch Unit Manager and to
whom does the SCU Branch Report to.
7. Does the BM of the SCU hold ultimate accountability and
responsibility for the roles of all the staff at SCU, in respect of
their actions, conduct,case management and so on.
8. If the Branch Mgr of the SCU is not responsible for the staff of
SCU and their conduct etc, who does hold this ultimate
accountability.
9. What is the rate of staff turnover for staffing at SCU from the
period 2010 - 2016.
10. SCU promotes that its staff maintains regular "coaching"
sessions for training of its staff, to update its staff, support
them etc. What does the term coaching mean, what is its purpose and
how is it constituted, and what are the checks and balance/quality
assurance models in place to ensure quality case management
principles are adhered to. Who undertakes this coaching for Case
Manager's et al.
11. Are any staff, engaged in qualification appropriate supervision
internally at the SCU and how many staff receive appropriately
qualified external supervison. If not, why not.
12. Have the staff at SCU been offer the AUT courses that ACC has offered to other case managers within ACC. If not will SCU case managers be offered he course. If yes to date how many have been through the AUT course and what ws the pass /fail rate.
Kind Regards,
P.A Hamill
From: Government Services
Accident Compensation Corporation
Dear Ms Hamill
Official Information Act Request
Thank you for your email of 6 May 2016 requesting the following
information:
1. What is the total number of staff working at the SCU on a full-time or
part-time basis, that is, the number of Case Managers, Team Manager's,
Case Owners, Technical Claims Manager's, Case Administrators, Specialised
Clinicians Support staff etc.
2. How many teams form part of the SCU and what is the make-up and
composition of each team, e.g. does a team work to specific geographic
areas, how many members to a team, its leadership, nature of each teams
specific roles and so on.
2. To whom does each SCU staff member report to, that is, what are the
lines of communications for each SCU employee,and/or team.
3. What are the qualifications (by way of a specific breakdown), of the
specialised team of case managers and all other staff working at the SCU,
for example, are the Case and Team Manager's tertiary qualified in the
complete and wider area of sexual abuse and if so, what are the
qualifications that employees (its specialised staff) at SCU hold.
4. Exactly how does ACC-SCU define specialised clinicans, how many
specialised and qualified clinicians are working at SCU and, what are
these specialised clinicans qualifications and roles at SCU.
5. To whom are these specialised clinicians directly responsble to and
what are their direct reporting lines.
6. What is the specific role of the SCU Branch Unit Manager and to whom
does the SCU Branch Report to.
7. Does the BM of the SCU hold ultimate accountability and responsibility
for the roles of all the staff at SCU, in respect of their actions,
conduct,case management and so on.
8. If the Branch Mgr of the SCU is not responsible for the staff of SCU
and their conduct etc, who does hold this ultimate accountability.
9. What is the rate of staff turnover for staffing at SCU from the period
2010 - 2016.
10. SCU promotes that its staff maintains regular "coaching"
sessions for training of its staff, to update its staff, support them
etc. What does the term coaching mean, what is its purpose and how is it
constituted, and what are the checks and balance/quality assurance models
in place to ensure quality case management principles are adhered to. Who
undertakes this coaching for Case Manager's et al.
11. Are any staff, engaged in qualification appropriate supervision
internally at the SCU and how many staff receive appropriately qualified
external supervison. If not, why not.
12. Have the staff at SCU been offer the AUT courses that ACC has offered
to other case managers within ACC. If not will SCU case managers be
offered he course. If yes to date how many have been through the AUT
course and what ws the pass /fail rate.
ACC is working on your request and will be in touch with you as soon as
possible, and certainly by 3 June 2016.
If you have any questions we will be happy to work with you to resolve
these. Contact us via email at [1][email address].
Yours sincerely
Government Services
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
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1. mailto:[email address]
From: Government Services
Accident Compensation Corporation
Dear Ms Hamill
Please find attached ACC’s time extension of your OIA request dated 6 May
2016.
Yours sincerely
Government Services
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
From: P.A Hamill
Dear Government Services,
Don't forget you asked for an extension till the 4th July.
Yours sincerely,
P.A Hamill
From: Government Services
Accident Compensation Corporation
Good morning Ms Hamill
The only OIA request we have that was due on 4 July was
[1][email address] and this was responded to
on 1 July 2016.
That request was for the following:
From: P.A Hamill [[2]mailto:[email address]]
Sent: Friday, 3 June 2016 3:34 p.m.
To: Information Website Mail
Subject: Official Information Act request - Remuneration and Performance
Policy
Dear Accident Compensation Corporation,
that you for supplying the copy of the Remuneration and Performance Policy
appendix one.
After reading the supplied information it has lead to some further
questions.
ACC staff pay bands are reviewed annually against the market rate, and may
be increased to maintain alignment with comparable roles in market.
1. What is the R3 terms mentioned in the remunation and performance
policy?
2, Why are the pay bands mentione din th policy different for those who
accept the R3 offer?
3. What are the set objectives and competencies set out at the beginning
of the performance year for a case manager are they individually worked
out for each case manager or ACC position or is there a one size fits all
list of objectives. Please list them for a case manager ; A/ who is based
in SCU B/ who is based in a branch such as chch nelson Alex etc C/ who is
based in the remote claims unit D/ who is based in the Wellington central
Branch (intricate caims)
4. What is the five point scale that is used? Which is known as the
Performance Development Cycle. PLease list the points of the scale.
5. What is the required standard a case manager has to meet to be eligible
to receive the performance based pay increase mentioned.
6. Please supply copies of the performance year pay tables for case
managers for the 2015/16 year
Performance rewards as mentioned in the remuneration and performance
policy for those who have accepted the R3 offer are made by way of base
salary increases, lump sum payments or a combination of the PIR.
What specifically are the lump sum payments made for and what criteria in
the PIR do case managers have to meet to receive a lump sum payment.
If your email relates to another OIA please let us have the correct fyi-
reference as we do not have anything under the reference provided above:
[3][FOI #3975 email]
Regards
Government Services
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. mailto:[email address]
2. mailto:[email address]
3. mailto:[FOI #3975 email]
From: Government Services
Accident Compensation Corporation
Good morning Ms Hamill
Please disregard the earlier message sent to you this morning.
Our sincerest apologies, we have found your request for:
[1][FOI #3975 email]
The response will be forwarded to you very shortly.
Kind regards
Government Services
From: Government Services
Sent: Friday, 8 July 2016 8:37 a.m.
To: '[FOI #3975 email]'
Subject: Your OIA request due 4 July
Good morning Ms Hamill
The only OIA request we have that was due on 4 July was
[2][email address] and this was responded to
on 1 July 2016.
That request was for the following:
From: P.A Hamill [[3]mailto:[email address]]
Sent: Friday, 3 June 2016 3:34 p.m.
To: Information Website Mail
Subject: Official Information Act request - Remuneration and Performance
Policy
Dear Accident Compensation Corporation,
that you for supplying the copy of the Remuneration and Performance Policy
appendix one.
After reading the supplied information it has lead to some further
questions.
ACC staff pay bands are reviewed annually against the market rate, and may
be increased to maintain alignment with comparable roles in market.
1. What is the R3 terms mentioned in the remunation and performance
policy?
2, Why are the pay bands mentione din th policy different for those who
accept the R3 offer?
3. What are the set objectives and competencies set out at the beginning
of the performance year for a case manager are they individually worked
out for each case manager or ACC position or is there a one size fits all
list of objectives. Please list them for a case manager ; A/ who is based
in SCU B/ who is based in a branch such as chch nelson Alex etc C/ who is
based in the remote claims unit D/ who is based in the Wellington central
Branch (intricate caims)
4. What is the five point scale that is used? Which is known as the
Performance Development Cycle. PLease list the points of the scale.
5. What is the required standard a case manager has to meet to be eligible
to receive the performance based pay increase mentioned.
6. Please supply copies of the performance year pay tables for case
managers for the 2015/16 year
Performance rewards as mentioned in the remuneration and performance
policy for those who have accepted the R3 offer are made by way of base
salary increases, lump sum payments or a combination of the PIR.
What specifically are the lump sum payments made for and what criteria in
the PIR do case managers have to meet to receive a lump sum payment.
If your email relates to another OIA please let us have the correct fyi-
reference as we do not have anything under the reference provided above:
[4][FOI #3975 email]
Regards
Government Services
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. mailto:[FOI #3975 email]
2. mailto:[email address]
3. mailto:[email address]
4. mailto:[FOI #3975 email]
From: Government Services
Accident Compensation Corporation
Dear Ms Hamill
Please see the attached letter.
Government Services
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
From: P.A Hamill
Dear Government Services,
Thankyou for your time in supplying this information. It was very informative.
Kind Regards ,
P.A Hamill
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ACC Has asked for a time extension.
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