Change in Sensitive Claims handling
Amanda Murtagh made this Official Information request to Accident Compensation Corporation
The request was partially successful.
From: Amanda Murtagh
Dear Accident Compensation Corporation,
1. What was the involvement of the ACC Board of Directors to the ACC Key Performance Indicators detailed in ACC Service Agreement 2020-2021 in relation to the decision made to change the service delivery model regarding sensitive claims?
Specifically:
“Our most important performance measures are presented in our Statement of Intent 2018-22. These measures best reflect the aspects of performance we can control. They are closely aligned with the expectations of the Minister for ACC, as expressed in the letter of expectations. Together, they provide a succinct view of: • how we are delivering impact • the extent to which we are meeting customer expectations • the extent to which we are delivering a scheme that New Zealanders have trust and confidence in • whether we are delivering a cost-effective scheme that provides fair compensation in return for a fair levy. These key performance measures cover our strategic intentions and extend to providing transparency in how we are developing our organisational health and capabilities and the success of our transformation efforts.”
2. Please provide all papers and comments from management and board members regarding discussions, consultations, reports and analysis regarding the decision to change the delivery model for sensitive claims, specifically in consideration of 1. above, including any correspondence or call notes between ACC Management, ACC Board and/or the Minister or Ministry of ACC or any representatives or agents.
3. Why in your letter to me on 8 March 2021 did you not explain about the service delivery model changes regarding sensitive claims, when you had every opportunity to do so?
4. Who authorised at ACC the cover-up article in RNZ about sensitive claims 7 July 2021 back dating the decision to September 2020?
Yours faithfully,
Amanda Murtagh
From: Government Services
Accident Compensation Corporation
Kia ora
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Ngâ mihi,
Government Engagement and Support Team
Government Engagement & Support, ACC
Te Kaporeihana Âwhina Hunga Whara
ACC / Governance / Justice Centre - Level 7
PO Box 242 / Wellington 6011 / [5]www.acc.co.nz
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From: Government Services
Accident Compensation Corporation
Kia ora Amanda
I refer to your below Official Information Act request, on changes to
sensitive claims handling.
Before we respond to your request, I would like to clarify a couple of
points to ensure we are providing you with the most useful response.
In relation to your request for "Who authorised at ACC the cover-up
article in RNZ about sensitive claims 7 July 2021 back dating the decision
to September 2020?", we are unsure what article you are referring to. Are
you referring to the 8 July 2021 article posted on ACC's website, at this
link [1]https://www.acc.co.nz/newsroom/stories/s...
Or are you referring to another article? If referring to another article,
could you please provide us with the link to this.
In relation to your reference to ACC's 8 March 2021 letter, we are unable
to determine exactly what letter you are referring to. Can you please send
more information to [2][email address] (incase the FYI
webiste does not allow the email address to be posted, it is [3]here as a
hyperlink), so we can determine how best to respond to this question.
Could you please provide the requested clarifications by 19 August 2021.
Until we here from you, we are unlikely to be able to provide a fulsome
response to your queries.
Ngâ mihi
Sasha Wood, Manager OIA Services, ACC
ACC cares about the environment – please don’t print this
email
unless it is really necessary. Thank you.
show quoted sections
From: Amanda Murtagh
Dear Government Services,
Here is the link to the article I was referring to:
https://www.rnz.co.nz/news/national/4463...
I will email the letter I was referring to directly to your email once FYI.org.nz has released the email address to me.
Yours sincerely,
Amanda Murtagh
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
Depending on the nature of your request you may not receive a response for
up to 20 working days. We will try to respond your query as quickly as
possible.
Our [1]website provides up to date news and information about our work.
You can also follow us on [2]Facebook and [3]Twitter. Further information
about how to contact us is also available [4]here.
Ngâ mihi,
Government Engagement and Support Team
Government Engagement & Support, ACC
Te Kaporeihana Âwhina Hunga Whara
ACC / Governance / Justice Centre - Level 7
PO Box 242 / Wellington 6011 / [5]www.acc.co.nz
ACC cares about the environment -
Please don’t print this email unless it is really necessary. Thank
you.
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
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From: Government Services
Accident Compensation Corporation
GOV 013246 Appendix.pdf
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GOV 013246 Response.pdf
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Kia ora Amanda
Please find attached our response to your official information request
dated 05 August 2021. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngâ mihi
Sasha Wood, Manager OIA Services, ACC
ACC cares about the environment – please don’t print this
email
unless it is really necessary. Thank you.
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
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