Printed from https://fyi.org.nz/similar/request/3658-acc-official-complaints-investigation-unit-policy-and-process-to-be-followed-during-the-oci-complaint-process?page=3 on November 13, 2025 20:57

Requests similar to 'ACC Official Complaints Investigation Unit, Policy and process to be followed during the OCI complaint process.' (page 3)

Request for copies of all official information and ACC Policy Documentation in relation to the "Intricate Client Unit" at Wellington Branch
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Good afternoon Mr Lawson   Please find attached ACC’s response to your request of 28 June 2018.   Regards Government Engagement and Support...
Request for Official Information on Corporations policy and procedure after a claimant has lodged a claim for cover and entitlements directly under section 48 of the Act with their case manager.
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Dear Mr Lawson   Official Information Act request   Thank you for your email of 23 October 2017 requesting the following information under the...
Request for information about Mr Rex Woodhouse's past employment with the Accident Compensation Corporation and any other ACC owned subsidiary.
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Dear Mr Lawson   I refer to your request of 20 September 2018, asking for the following information:   OIA Request 1:   Please provide off...
Request for full list of ACC Code Descriptions that ACC apply as part of the Administrative Review and in turn instruct FairWay Resolution Limited of how review to be considered
Response by Accident Compensation Corporation to David Lawson on .
Successful.
Dear Mr Lawson   Official Information Act request   Thank you for your email of 11 September 2017 requesting the following information under t...
Medical Panel Review Specialists from January 2017 to date
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Dear Mr Lawson   Thank you for your request of 21 February 2018, asking for the following information:   On 4/12/2017 another requester has ma...
The development of an agreed set of actions by the Medical Issues Working Group
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Dear Mr Lawson, please find attached a decision on your request for information relating to the Medical Issues Working Group. Kind regards Emma Co...
Request for a copy of the ACC form letter/s that was/were sent to ACC claimants advising them that their claims management had been transferred to ACC's RIS Team
Response by Accident Compensation Corporation to David Lawson on .
Successful.
Good afternoon Mr Lawson   Please find acknowledgement letter attached.   Government Engagement and Support ACC Disclaimer: "This message...
Request for information in relation to Catalyst Risk, ACC and ACC case manager Ms Leanne McDonnell
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Good afternoon Mr Lawson   Please find attached a notice of extension for your requests of 13 June 2018, that reference a 2009 document titled Str...
Request for OIA in relation to research (and the publishers' credentials) referenced in ACC's Strategy for the Future Management of Long-term claims 16 Feb 2009
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Good afternoon Mr Lawson   Please find attached a notice of extension for your requests of 13 June 2018, that reference a 2009 document titled Str...
Mr Paul Holmes: ACC Head of Privacy
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Tēnā koe Mr Lawson   Official Information Act request   Thank you for your emails of 19 February 2018, requesting the following information un...
Mr Paul Holmes: ACC Head of Privacy
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Tēnā koe Mr Lawson   Official Information Act request   Thank you for your emails of 19 February 2018, requesting the following information un...
Request for Official Information in relation to ACC's contracts with Auckland-based private investigation firm Thompson and Clark
Response by Accident Compensation Corporation to David Lawson on .
Successful.
Dear Mr Lawson   Thank you for your email of 22 June 2018, requesting the following information:    1. Please confirm how many individual cont...
Request for a fll copy of ACC's Reasons to revoke cover policy document
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Good afternoon Mr Lawson   I acknowledge your request of 28 June 2017.   You have asked for an urgent reply to your request. We have considered...
Request for written Statement from Cassie Plant at ACC under section 23 of the OIA 1982
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Good afternoon Mr Lawson   A full response to your complaint regarding our letter of 21 June 2016, will be sent to your private email address due...
Request for information about ACC's use of, access to and ability to create, add to, delete from and amended NHI & MWS Info for ACC claimants.
Response by Accident Compensation Corporation to David Lawson on .
Partially successful.
Dear Mr Lawson   Please find attached ACC’s response to your request for NHI and MWS information.   Yours sincerely   Government Services...
Dispute resolution providers contracted/ paid for by Accident Compensation for dispute resolution involving review of ACC Act decisions and Code of Claimant rights breaches/decisions.
Response by Accident Compensation Corporation to David Lawson on .
Partially successful.
Dear Mr Lawson   Please find attached ACC’s response to your Official Information Act request dated 20 May 2016.   Yours sincerely   Gover...
Case Manager notification for a new claim when claimant is on an individual rehabilitation programme.
Response by Accident Compensation Corporation to David Lawson on .
Partially successful.
Dear Mr Lawson   Please find attached ACC’s acknowledgement of your OIA requests from the FYI website.   Yours sincerely   Government Serv...
Case Manager notification for a new claim when claimant is on an individual rehabilitation programme.
Response by Accident Compensation Corporation to David Lawson on .
Partially successful.
Dear Mr Lawson   Please find attached ACC’s acknowledgement of your OIA requests from the FYI website.   Yours sincerely   Government Serv...
Request for Official Information with respect to ACC's automatic application for review email confirming the Corporation's acknowledgment that a claimants review application has been received.
Request sent to Accident Compensation Corporation by David Lawson on .
Long overdue.
I am writing to respectfully request all Official Information and policy in relation to ACC's Acknowledgement message from the ACC Review Unit that...
Follow up request for Official Information Request dated 12 March 2016 requested from ACC's Head of Privacy Mr Paul Holmes/ACC
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Dear Mr Lawson   Please find attached ACC’s response to your request for information dated 22 April 2016.   Yours sincerely   Government S...
Request for copies of the treatment injury claims information between 2005 and 2015.
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Dear Mr Lawson   Please find attached ACC’s response to your Official Information Act request dated 10 May 2016.   Yours sincerely   Gover...
Request for Official Information with respect to the annual compensation the Accident Compensation Corporation has made to Orthopaedic Surgeon Mr Gordon Howie
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Dear Mr Lawson   Please find attached ACC’s acknowledgement and extension of your Official Information Act request dated 22 May 2016.   Yours...
ACC's Issues Management Team
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Dear Mr Lawson   Please find ACC’s response to your request for official information dated 20 May 2016.   Yours sincerely   Government Ser...
Obligation to Proactivley Seek and Store Claimant Feedback
Response by Accident Compensation Corporation to Anthony Jordan on .
Successful.
Kia ora Anthony Please find attached our response to your official information request dated 24 March 2024. If you have any questions about the resp...
Request for the Government Services Senior Advisor's Name that prepared the memorandum to Dave Allard on 28 September 2015 under file reference Min 15/0341
Response by Accident Compensation Corporation to David Lawson on .
Long overdue.
Good afternoon Mr Lawson   Please find attached ACC’s response to your email dated 13 April 2016.   Regards Government Services Team    ...