Case Manager notification for a new claim when claimant is on an individual rehabilitation programme.

David Lawson made this Official Information request to Accident Compensation Corporation

The request was partially successful.

From: David Lawson

Dear Accident Compensation Corporation,

I am writing to request under the Official Information Act 1982, all Accident Compensation Corporation Policy processing, legislative, training and computer/software flow charts, and or documentation/manuals that are associated with and detail the following process;-

a) the registering of a new ACC 45 claim via the Accident Compensation Corporation for an ACC claimant who is still on a current Individual Rehabilitation Programme for an prior claim, and the manner, and time frame from when the new claim is electronically or manually registered by ACC or a GP, until when and in which means the claimant's case manager is alerted to this new claim….

b) all OIA information that shows the process how and when following the new electronic claim registration, an automatically, or manually generated automatic notification is forwarded to the claimant's case manager who is supervising the claimant through their IRP programme, and by what means this information is advised to the claimant's case manager?

Under s16(2) of the Official Information Act, my preferred way of receiving a response is by email to the address from which ACC received the original request, not by post.

Yours faithfully,

David Lawson.

Link to this

From: Janine McGruddy
Accident Compensation Corporation


Attachment Acknowledgement.pdf
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Dear Mr Lawson

 

Please find attached ACC’s acknowledgement of your OIA requests from the
FYI website.

 

Yours sincerely

 

Government Services

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

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From: Government Services
Accident Compensation Corporation


Attachment RESPONSE.pdf
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Attachment Policy Lodgement.pdf
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Attachment Process.pdf
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Attachment Reference.pdf
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Dear Mr Lawson

 

Please find attached our response to your request of 25 February 2016.

 

Yours sincerely

 

Government Services

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

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