Dear Accident Compensation Corporation,

I am writing to request under the Official Information Act 1982, all Accident Compensation Corporation Policy processing, legislative, training and computer/software flow charts, and or documentation/manuals that are associated with and detail the following process;-

a) the registering of a new ACC 45 claim via the Accident Compensation Corporation for an ACC claimant who is still on a current Individual Rehabilitation Programme for an prior claim, and the manner, and time frame from when the new claim is electronically or manually registered by ACC or a GP, until when and in which means the claimant's case manager is alerted to this new claim….

b) all OIA information that shows the process how and when following the new electronic claim registration, an automatically, or manually generated automatic notification is forwarded to the claimant's case manager who is supervising the claimant through their IRP programme, and by what means this information is advised to the claimant's case manager?

Under s16(2) of the Official Information Act, my preferred way of receiving a response is by email to the address from which ACC received the original request, not by post.

Yours faithfully,

David Lawson.