Printed from https://fyi.org.nz/request/31881-survey-results-for-customer-satisfaction-2025 on September 24, 2025 05:05

We don't know whether the most recent response to this request contains information or not – if you are Ohakune Ratepayers and Residents' Society Inc please sign in and let everyone know.

Survey results for customer satisfaction 2025

Ohakune Ratepayers and Residents' Society Inc made this Official Information request to Ruapehu District Council

This request has an unknown status. We're waiting for Ohakune Ratepayers and Residents' Society Inc to read recent responses and update the status.

From: Ohakune Ratepayers and Residents' Society Inc

Dear Ruapehu District Council,

Good afternoon.

On behalf of the Ohakune Ratepayers and Residents' Society Inc., we formally request the results from the recent Customer Satisfaction Survey, shared via your Facebook page at the following link: https://www.surveymonkey.com/r/JBMTGXX.

1./ We request the compiled and calculated results of the survey as soon as possible.

2./ Additionally, we request access to the raw survey data in CSV format, consistent with the format provided to us for last year’s results. We understand that this part of the request may require more time to ensure the privacy of respondents is maintained. However, we respectfully ask that point 1 be fulfilled without delay.

We believe this information is in the public interest. Last year’s results, only made available through the Ombudsman, revealed discrepancies in the Council’s reporting; underscoring the importance of transparency and public oversight.

Yours faithfully,

Ohakune Ratepayers and Residents' Society Inc

Link to this

From: Info
Ruapehu District Council

Attachment image4ad4aa.JPG.jpg
38K Download

Thank you for your email. Your email will be processed during the hours
from 8am to 5pm Monday to Friday, except on Public Holidays when the
office is closed.

Requests for service made outside of normal office hours should be sent
via the Ruapehu District Council website [1]Submit a request for service:
Feedback Form - Ruapehu District Council (ruapehudc.govt.nz) or by calling
after hours on 07 895 8188.
Nga mihi

 

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References

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1. https://eservices.ruapehudc.govt.nz/onli...
2. http://www.ruapehudc.govt.nz/
3. https://www.ruapehudc.govt.nz/our-servic...

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From: Info
Ruapehu District Council

Dear Ohakune Ratepayers and Residents' Society Inc,

LOCAL GOVERNMENT OFFICIAL INFORMATION AND MEETINGS ACT 1987.

Thank you for your Request for Official Information received on 4 August 2025 relating to Survey results for customer satisfaction 2025.

We will endeavour to respond to your request as soon as possible with a decision and in any event no later than [Decision DATE], being 20 working days after the day your request was received.

If we are unable to respond to your request by then, we will notify you of an extension of that timeframe. If you have any queries, please feel free to contact [Ruapehu District Council request email]. If any additional factors come to light which are relevant to your request, please do not hesitate to contact us so that these can be considered.

Please note: if applicable, the request may incur a reasonable charge. We will contact you with an approximate cost, before we proceed.

Regards

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Original Message-----
From: Ohakune Ratepayers and Residents' Society Inc <[FOI #31881 email]>
Sent: Monday, 4 August 2025 12:50 pm
To: Info <[Ruapehu District Council request email]>
Subject: Official Information request - Survey results for customer satisfaction 2025

Warning: This email is from an External Sender. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Dear Ruapehu District Council,

Good afternoon.

On behalf of the Ohakune Ratepayers and Residents' Society Inc., we formally request the results from the recent Customer Satisfaction Survey, shared via your Facebook page at the following link: https://urldefense.proofpoint.com/v2/url....

1./ We request the compiled and calculated results of the survey as soon as possible.

2./ Additionally, we request access to the raw survey data in CSV format, consistent with the format provided to us for last year’s results. We understand that this part of the request may require more time to ensure the privacy of respondents is maintained. However, we respectfully ask that point 1 be fulfilled without delay.

We believe this information is in the public interest. Last year’s results, only made available through the Ombudsman, revealed discrepancies in the Council’s reporting; underscoring the importance of transparency and public oversight.

Yours faithfully,

Ohakune Ratepayers and Residents' Society Inc

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This is an Official Information request made via the FYI website.

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[FOI #31881 email]

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From: Info
Ruapehu District Council

My apologies for missing the decision date of 1 September 2025.
Regards

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Original Message-----
From: Info
Sent: Monday, 4 August 2025 1:42 pm
To: [FOI #31881 email]
Subject: LGOIMA Ref 000174 Survey results for customer satisfaction 2025

Dear Ohakune Ratepayers and Residents' Society Inc,

LOCAL GOVERNMENT OFFICIAL INFORMATION AND MEETINGS ACT 1987.

Thank you for your Request for Official Information received on 4 August 2025 relating to Survey results for customer satisfaction 2025.

We will endeavour to respond to your request as soon as possible with a decision and in any event no later than [Decision DATE], being 20 working days after the day your request was received.

If we are unable to respond to your request by then, we will notify you of an extension of that timeframe. If you have any queries, please feel free to contact [Ruapehu District Council request email]. If any additional factors come to light which are relevant to your request, please do not hesitate to contact us so that these can be considered.

Please note: if applicable, the request may incur a reasonable charge. We will contact you with an approximate cost, before we proceed.

Regards

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Ohakune Ratepayers and Residents' Society Inc left an annotation ()

1 sep

Link to this

From: Info
Ruapehu District Council

Attachment imagebfc6c3.JPG.jpg
38K Download

Attachment Ref 000174 LGOIMA ORRs Survey results.pdf
182K Download View as HTML

Good morning,

 

Please see attached response to your LGOIMA request dated 4 August 2025.

 

Regards

 

 

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References

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1. http://www.ruapehudc.govt.nz/
2. https://www.ruapehudc.govt.nz/our-servic...

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From: Ohakune Ratepayers and Residents' Society Inc

Dear Info,

I believe this information to be very important for the upcoming election; we ask that you reconsider your decision.

we also ask in the mean time that you release the results (without the full CSV) without delay.

Yours sincerely,

Ohakune Ratepayers and Residents' Society Inc

Link to this

From: Info
Ruapehu District Council

Attachment image18dadd.JPG.jpg
38K Download

Thank you for your email. Your email will be processed during the hours
from 8am to 5pm Monday to Friday, except on Public Holidays when the
office is closed.

Requests for service made outside of normal office hours should be sent
via the Ruapehu District Council website [1]Submit a request for service:
Feedback Form - Ruapehu District Council (ruapehudc.govt.nz) or by calling
after hours on 07 895 8188.
Nga mihi

 

show quoted sections

 

References

Visible links
1. https://eservices.ruapehudc.govt.nz/onli...
2. http://www.ruapehudc.govt.nz/
3. https://www.ruapehudc.govt.nz/our-servic...

Link to this

From: Info
Ruapehu District Council

Attachment image3bad8e.PNG.png
20K Download

Attachment LGOIMA Ref 000174 ORRs Survey reconsideration denied.pdf
185K Download View as HTML

Dear Ohakune Ratepayers and Residents Society Inc,

 

Please see attached response to your request dated 27 August 2025 to
reconsidered release of requested information.

 

Regards

 

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References

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1. http://www.ruapehudc.govt.nz/
2. https://www.ruapehudc.govt.nz/our-counci...

Link to this

From: Info
Ruapehu District Council

Attachment imagee0755c.PNG.png
20K Download

Attachment LGOIMA 000174 reconsideration denied.pdf
183K Download View as HTML

To Ohakune Ratepayers and Residents' Society Inc.

 

Please find correspondence attached.

 

Regards

 

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References

Visible links
1. http://www.ruapehudc.govt.nz/
2. https://www.ruapehudc.govt.nz/our-counci...

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