OIA Request regarding ACC's Remote Claims Unit and the "Intricate Client Unit"or whatever it is now called.

David Lawson made this Official Information request to Accident Compensation Corporation

Response to this request is long overdue. By law Accident Compensation Corporation should have responded by now (details and exceptions). You can complain to the Ombudsman.

From: David Lawson

Dear Accident Compensation Corporation,

I am writing to request official information with respect to the Corporation's Intricate Client Unit and Remote Claims Unit.

I understand the Intricate Client Unit may have been renamed or rebranded since it was muted as a separate unit, and I would appreciate your confirmation of the name/s that ACC staff have previously referred to, and now refer to what was called the "Intricate Clients Unit", which will include all iterations of the name for this distinct Unit operating within ACC.

For the sake of ease, I continue refer to this Unit as the Intricate Client Unit within my OIA request today and I would appreciate the name of the Unit being advised and adjusted in your response to my OIA requests today to clearly show when the intricate client unit was renamed/rebranded under all iterations from when the Unit was muted through to present.

Please provide the following Official Information on an annual basis from the 1 July through to the 31 June for each year with respect to the Intricate Client Unit, or whatever the unit has been and or is currently named, since the "Intricate Client Unit" was first muted;

1. The number of claimants that have been placed in the "Intricate Client Unit" or what ever it may have been renamed, or is now called, on an annual basis between when the Unit was set up through to 30 June 2017 and for the 2017-2018 period through to todays date being the 13 February 2018.

2. The number of claimants that remain as at the 30 June annually in the "Intricate Client Unit" or what ever it may have been renamed, or is now called, on an annual basis between when the Unit was set up through to 30 June 2017 and for the 2017-2018 period through to todays date being the 13 February 2018.

3. The number of claimants that have injuries to any area of their spine whom have been placed in the "Intricate Client Unit" or what ever it may have been renamed, or is now called, on an annual basis between when the Unit was set up through to 30 June 2017 and for the 2017-2018 period through to todays date being the 13 February 2018.

4. The number of claimants that were transferred to the "Intricate Client Unit" or what ever it may have been renamed, or is now called, following the Corporation ceasing the claimant's weekly compensation entitlements, on an annual basis between when the Unit was set up through to 30 June 2017 and for the 2017-2018 period through to todays date being the 13 February 2018.

5. The annual number of claimants that were transferred to the "Intricate Client Unit" or what ever it may have been renamed, or is now called, following having applied for review of an ACC decision involving the cessation of their weekly compensation entitlement, on an annual basis between when the Unit was set up through to 30 June 2017 and for the 2017-2018 period through to todays date being the 13 February 2018.

6. The number of claimants that were transferred to the "Intricate Client Unit" or what ever it may have been renamed, or is now called, following having applied for Appeal of an ACC decision involving the cessation of their weekly compensation entitlement on an annual basis between when the Unit was set up through to 30 June 2017 and for the 2017-2018 period through to todays date being the 13 February 2018.

7. The number of claimants that were transferred to and remain in the "Intricate Client Unit" or what ever it may have been renamed, or is now called, that have been or are represented by an advocate and or lawyer, on an annual basis between when the Unit was set up through to 30 June 2017 and for the 2017-2018 period through to todays date being the 13 February 2018.

8. The number of claimants that following having been transferred to the Intricate Client Unit, or what ever it may have been renamed, or is now called, that have been returned to being case managed in a local branch, affording the claimant face to face contact with ACC staff, on an annual basis between when the Unit was set up through to 30 June 2017 and for the 2017-2018 period through to todays date being the 13 February 2018.

9. The number of claimants that were transferred to the "Intricate Client Unit" or what ever it may have been renamed, or is now called, from the Remote Claims Unit, on an annual basis between when the Unit was set up through to 30 June 2017 and for the 2017-2018 period through to todays date being the 13 February 2018.

10. The number of claimants that were transferred to the "Remote Claims Unit" from the "Intricate Client Unit" or what ever it may have been renamed, or is now called, , on an annual basis between when the Unit was set up through to 30 June 2017 and for the 2017-2018 period through to todays date being the 13 February 2018.

11. For the period 1 July 1999 through until the 30 June 2008 please confirm on an annual basis the number of claimants that were case managed and remained in the remote claims unit as at the 30 June each year, also confirming the % of these claimants that have had their weekly compensation ceased as at the 30 June each year.

12. For the period 1 July 2008 through until the 30 June 2017 please confirm on an annual basis the number of claimants that were case managed and remained in the remote claims unit as at the 30 June each year, and for the current 2017-2018 period as at the 13 February 2018, also confirming the % of these claimants that have had their weekly compensation ceased as at the 30 June each year., and for the current period as at 13 February 2018.

13. The number of claimants that were in receipt of weekly compensation as at the 30th June 2000 on an annual basis through to 30 June 2017, and for the period 1 July 2017 through until 13 February 2018.

14.The number of claimants that were transferred to the "Intricate Client Unit" or what ever it may have been renamed, or is now called, that have not been or are not represented by an advocate and or lawyer, on an annual basis between when the Unit was set up through to 30 June 2017 and for the 2017-2018 period through to todays date being the 13 February 2018.

15. The number of claimants that were transferred to the "Remote Claims Unit" that have not been or are not represented by an advocate and or lawyer, on an annual basis between when the Unit was set up through to 30 June 2017 and for the 2017-2018 period through to todays date being the 13 February 2018.

16.The number of claimants that were transferred to the "Remote Claims Unit" that have been or are represented by an advocate and or lawyer, on an annual basis between when the Unit was set up through to 30 June 2017 and for the 2017-2018 period through to todays date being the 13 February 2018.

17. For the claimants in the Intricate Client Unit, or what ever it may have been renamed, or is now called, that have previously been entitled to weekly compensation which may be in dispute, please provide on an annual basis up until the 30 June, and for the period 1 July 2017 through to 13 February 2018, a breakdown into the following 10 weekly compensation bands that they had been, or were entitled to prior to being placed in the Intricate Client Unit; 0 to $250, $251 to $500, $501 to $750, $751 to $1,000,, $501 to $750, $751 to $1,000, $1,001 to $1,250, $1,251 to $1,500, $1,501 to $1,750, $1,751 to $2,000, $2,000 to $3,000 and greater than $3,000 per week.

I thank you for your time and assistance and advise that under s16(2) of the Official Information Act, my preferred way of receiving a response is by email to the address from which ACC received the original request, not by post.

Kind regards,
David Lawson

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