OIA re the Wellington Central Branch and the Remote Claims Unit/Branch

David Lawson made this Official Information request to Accident Compensation Corporation

Currently waiting for a response from Accident Compensation Corporation, they must respond promptly and normally no later than (details and exceptions).

From: David Lawson

Dear Accident Compensation Corporation,

I refer to Scott's OIA request titled " WCB & RCU - Fairways Review Hearing" lodged through www.fyi.org.nz on August 30 2019 which can be found at the following web address;
https://fyi.org.nz/request/11091/respons...

ACC provided the following table within their response of 27 September 2019

Table 1. Number of reviews sent to Fairway where the claim was managed by the Wellington Central Branch or the Remote Claims Unit.

For the financial years shown below

Remote Claims Unit

2015/16 39
2016/17 36
2017/18 42

Wellington Central Branch

2015/16 82
2016/17 39
2017/18 79

I welcome the Corporation's provision of the following official information;

1.

Please provide to me the updated figures for the 2018/19 Financial year, the above Table 1 for both the Remote Claims Unit and the Wellington Central Branch

2.

For each of the financial years at year end please provide the percentage of reviews that had been completed within that year and were 1) won by the claimant, settled in the claimants favour, 3) settled in the Corporations favour, and or won by the Corporation
Please provide figures for the Remote Claims Unit and the Wellington Central Branch separately.

2015/16
2016/17
2017/18
2018/19

3.
For each of the financial years at year end please provide the numbers of reviews that the corporation had appointed legal counsel to represent ACC, please reflect this both numerically as a total and also as a percentage of all persons at review within each unit at year end.
Please provide figures for the Remote Claims Unit and the Wellington Central Branch separately.
2015/16
2016/17
2017/18
2018/19

4.
For each of the following financial years please advise the number of persons who remained in the Remote Claims Unit as at the end of each financial year.

2014/15
2015/16
2016/17
2017/18
2018/19

5.

For each of the following financial years please advise the total number of persons who had been transferred into the remote Remote Claims Unit within each financial year.

2014/15
2015/16
2016/17
2017/18
2018/19

6.

For each of the following financial years please advise which unit within ACC each of the persons who had been transferred into the Remote Claims Unit had been transferred from;

2014/15
2015/16
2016/17
2017/18
2018/19

7.

For each of the following financial years please advise the total number of persons who had been transferred out of the remote Remote Claims Unit within each financial year.

2014/15
2015/16
2016/17
2017/18
2018/19

8.

For each of the following financial years please advise where each person moved out of the Remote Claims Unit was transferred to within ACC, providing also the number claimants per ACC unit that were transferred out of the Remote Claims Unit as at the end of the financial year. Where a claimant was exited by the unit but not transferred to another unit within ACC please advise these numbers as at each financial year

2014/15
2015/16
2016/17
2017/18
2018/19

9.

For each of the following financial years please advise what the average time that each claimant had remained in the Remote Claims Unit, as at the end of each financial year.

2014/15
2015/16
2016/17
2017/18
2018/19

10.

For each of the following financial year ends please provide statistics detailing the percentage of the total number of persons who are within the Remote Claims Unit whom have remained in the Remote Claims Unit for:

Under 1 year
Between 1 and 2 years
Between 2 and 3 years
Between 3 and 4 years
Between 4 and 5 years
Between 5 and 6 years
Between 6 and 7 years
Between 7 and 8 years
Between 8 and 9 years
Between 9 and 10 years
Between 10 and 15 years
Between 15 and 20 years
Between 20 and 25 years
Between 25 and 30 years

2014/15
2015/16
2016/17
2017/18
2018/19

11.

For each of the following financial years please advise the number of persons who remained in the Wellington Central Branch as at the end of each financial year.

2014/15
2015/16
2016/17
2017/18
2018/19

12.

For each of the following financial years please advise the total number of persons who had been transferred into the remote Wellington Central Branch within each financial year.

2014/15
2015/16
2016/17
2017/18
2018/19

13.

For each of the following financial years please advise which unit within ACC each of the persons who had been transferred into the Wellington Central Branch had been transferred from;

2014/15
2015/16
2016/17
2017/18
2018/19

14.

For each of the following financial years please advise the total number of persons who had been transferred out of the remote Wellington Central Branch within each financial year.

2014/15
2015/16
2016/17
2017/18
2018/19

15.

For each of the following financial years please advise where each person moved out of the Wellington Central Branch was transferred to within ACC, providing also the number claimants per ACC unit that were transferred out of the Wellington Central Branch as at the end of the financial year. Where a claimant was exited by the unit but not transferred to another unit within ACC please advise these numbers as at each financial year

2014/15
2015/16
2016/17
2017/18
2018/19

16.

For each of the following financial years please advise what the average time that each claimant had remained in the Wellington Central Branch, as at the end of each financial year.

2014/15
2015/16
2016/17
2017/18
2018/19

17.

For each of the following financial year ends please provide statistics detailing the percentage of the total number of persons who are within the Wellington Central Branch whom have remained in the Wellington Central Branch for:

Under 1 year
Between 1 and 2 years
Between 2 and 3 years
Between 3 and 4 years
Between 4 and 5 years
Between 5 and 6 years
Between 6 and 7 years
Between 7 and 8 years
Between 8 and 9 years

2014/15
2015/16
2016/17
2017/18
2018/19

18.

Please advise what external government and or independent agencies have audited the
Wellington Central Branch and the Remote Claims Unit for compliance with the Bill of Right Act 1990 in the treatment of their clients and their clients timely eligibility to have access to the covers and entitlements offered to them within the timeframes permitted by the ACC Act 2001, and the Human Rights Act 1993 and the Code of Heath and Disability Consumers Rights Regulations 1996.

Please advise how many times since each branch/unit was incepted they have been audited, and the years and month that each audit occurred ad who the oversite agency was.

I confirm that under s16(2) of the Official Information Act, my preferred way of receiving a response is by email to the address from which ACC received the original request, not by post.

Thank you for your time and assistance.

Yours faithfully,

David Lawson

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From: Government Services
Accident Compensation Corporation

Kia ora

 

Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.

 

Depending on the nature of your request you may not receive an official
response for up to 20 working days. We will try to respond your query as
quickly as possible.

 

Our [1]website provides up to date news and information about our work.
You can also follow us on [2]Facebook and [3]Twitter. Further information
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Ngā mihi

 

OIA Services Team

       
OIA Services, ACC

Tel. 0800 101 996
ACC / OIA Services 2385 / Justice Centre - Level 7  
PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz

ACC cares about the environment – please don’t print this email
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References

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1. https://www.acc.co.nz/
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5. http://www.acc.co.nz/

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From: Government Services
Accident Compensation Corporation

Kia ora David,
 

Thank you for your email of 03 February 2020 requesting information
about Wellington Central Branch and the Remote Claims Unit/Branch .

Due to the nature of your request, ACC’s OIA Services team is responding
to it under the Official Information Act 1982.

We will endeavour to respond to your request as soon as possible and in
any event no later than  20 working days after the day your request was
received. 

If we are unable to respond to your request by then, we will notify you of
an extension of that timeframe. If you have any questions, we are happy to
work with you to resolve them. 

We can be contacted via email at [email address].

Ngā mihi

   
             
 
  Sasha Wood, Acting Manager OIA Services, ACC  
  ACC cares about the environment – please don’t print this  
  email    
    unless it is really necessary. Thank you.    

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

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