Who operates sky bus how do you make a complaint regarding their unreliability

Grace Haden made this Official Information request to Auckland Transport

The request was partially successful.

From: Grace Haden

Dear Auckland Transport,

By way of Lgoima please advise urgently

1. does ak transport contract the services of a company or person for the airport to city run
2. if so who is this person or company
3. what obligations are there under any agreement for the provision of services as per the advertised time table on the ak transport web site
4. if there is a contract in place is there a subsidy provided to this person/organisation for the supply of this public service. if so how much is provided for this service
5. how is compliance with this contract monitored and by whom
6 what are the consequences for breaching the terms and conditions of the contract/ agreement
7. who were the signatories to any agreement for the supply of public transport to the airport, ie who signed on behalf of Ak transport and who signed on behalf of the service provider please provide a copy of the contract.
8. when was it signed.
9 what redress is there for those persons who rely on the service and are left stranded.
10 How do you make a complaint about the lack of service
11,who is liable for losses suffered by those who miss their flight due to no bus arriving.

Urgency is requested as it has come to my notice that members of the public are regularly left stranded and miss their flights. We wish to prevent more inconvenience on persons who have a right to rely on the integrity of the public service
Yours faithfully,

Grace Haden

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From: Grace Haden

Dear Auckland Transport,

I am awaiting a response to this OIA it is now overdue please attend to it urgently

Yours faithfully,

Grace Haden

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From: CustomerLiaison (AT)
Auckland Transport

Dear Grace

 

With reference to your request for information submitted to Auckland
Transport on 12 June 2016 under the Local Government Official Information
and Meetings Act 1987 (LGOIMA), we regret to advise that further time is
required.

 

Therefore under Section 14(1)(b) of the LGOIMA, Auckland Transport is
extending the response time to 22 July 2016.  This is because further
internal consultation is required prior to the release of the requested
information. 

 

You have the right in accordance with section 27(3) of the LGOIMA to make
a complaint to the Office of the Ombudsmen about this extension.

 

If you have any further queries please contact the writer on  (09) 355
3553 quoting Official Information request number CAS-319513-D1R6J5 .

 

Kind regards

 

Susana Fuiono | Customer Liaison Advisor

Customer Liaison Team
Private Bag 92250, Auckland 1142

P 09 355 3553

E [email address]

[1]www.aucklandtransport.govt.nz | [2]www.AT.govt.nz

Working together to create an awesome journey –first time, every time

 

 

WARNING This email may contain information which is CONFIDENTIAL and may
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From: CustomerLiaison (AT)
Auckland Transport


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Attachment Final Response CAS 319513 D1R6J5.pdf
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Attachment Airbus Mou 2013 FINAL 20140306 1.pdf
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Dear Grace

 

Thank you for contacting Auckland Transport requesting information
relating to SkyBus.

 

Please find attached a response for information requested under the Local
Government Official Information and Meetings Act 1987.

 

Kind regards

 

Susana Fuiono | Customer Liaison Advisor [3]Description: Description:
Description: Description:
Customer Liaison Team Description: Description:
Private Bag 92250, Auckland 1142 Description: Description:
Description: Description:
P 09 355 3553 Description: Email-Signature

E [email address]

[1]www.aucklandtransport.govt.nz |
[2]www.AT.govt.nz

Working together to create an awesome journey
–first time, every time

 

 

WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.

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From: Grace Haden

Dear CustomerLiaison (AT), LGOIMA CAS-319513-01 R6J5.

Thank you for the information on Sky bus. the responses require clarification and expansion
by way of Lgoima I request the following and make the following comments

1. There can be no MOU with sky bus as Sky bus is an undefined trading name . the Mou does not contain the word sky bus . please correct the LGOIMA response

2.Please provide the evidence which you rely on that " sky bus" is an exempt service under the land transport management act

3.the Mou which has been provided is not dated and not signed , neither is it with " sky bus" please provide a copy of a valid MOU

4.How does AT communicate and co ordinate with sky bus is it does not exist or defined , please advise who you are communicating with and coordinating with and when was the last time this was done.

5. please provide a copy of the monitoring reports done for the period 1 June to 14 June 2016

6 You say the consequences of breaching he agreement is termination , I wish to point out that the web site skybus.co.nz is shown as being owned by SkyBus Coach Services, Lauren, Hammond. there appears to be nothing at all connecting the MOU with the people who appear to run Sky bus. What evidence does AT have that shows that the company whihc allegedly holds the MOU operates the services or subcontracts.

7.please provide a copy of the MOU so that the director of airbus Auckland can be identified and it can be ascertained if that person was indeed a director and capable of signing the document on his own.

8.you state " Airbus Auckland Limited (owned by SkyBus)" please provide evidence of this

9. Getting to the airport is crucial , terms of carriage cannot apply when no one was carried . please provide the evidence which you rely on for your response that "Liability (if any) would be between SkyBus and the passenger and limited by the SkyBus terms of carriage"

10 The MOU does not contain the words Skybus, How is the public to know that skybus is the trading name for aal holdings limited , please provide evidence that AT has verified that skybus.co.nz is the web site of the person holding the MOU .

11 In this instance travel was well outside peak times there was no issue with traffic the bus simply did not show If AT cant even get the name right of the person providing the service then please advise how AT can possibly monitor the service.

Yours sincerely,

Grace Haden

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From: Grace Haden

Dear CustomerLiaison (AT),

many of the question which I asked were not dealt with fully or in any logical manner I sent a request for clarification please attend to this

Yours sincerely,

Grace Haden

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From: CustomerLiaison (AT)
Auckland Transport


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Dear Grace

 

With reference to your request for information submitted to Auckland
Transport on 26 July 2016 under the Local Government Official Information
and Meetings Act 1987 (LGOIMA), we regret that further time is required to
respond to your request.

 

Therefore under Section 14(1)(b) of the LGOIMA, Auckland Transport is
extending the response time to 25 August 2016.  This is because
consultation is required before information can be released. 

 

You have the right in accordance with section 27(3) of the LGOIMA to make
a complaint to the Office of the Ombudsmen about this extension.

 

If you have any further queries please contact me on  (09) 355 3553
quoting Official Information request number CAS-355595-Y8W0P2.

 

Thank you for your patience.

 

Kind regards

 

Susana Fuiono | Customer Liaison Advisor [3]Description: Description:
Description: Description:
Customer Liaison Team Description: Description:
Private Bag 92250, Auckland 1142 Description: Description:
Description: Description:
P 09 355 3553 Description: Email-Signature

E [email address]

[1]www.aucklandtransport.govt.nz |
[2]www.AT.govt.nz

Working together to create an awesome journey
–first time, every time

 

 

WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.

References

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Link to this

From: CustomerLiaison (AT)
Auckland Transport


Attachment image001.jpg
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Attachment Final Response CAS 355595 Y8W0P2.pdf
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Attachment Attachments.pdf
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Dear Grace

 

Thank you for contacting Auckland Transport regarding further
clarification and elaboration of our earlier LGOIMA response, logged under
reference CAS-319513-01 R6J5.

 

Please find attached a response for information requested under the Local
Government Official Information and Meetings Act 1987.

 

Kind regards

 

Susana Fuiono | Customer Liaison Advisor [3]Description: Description:
Description: Description:
Customer Liaison Team Description: Description:
Private Bag 92250, Auckland 1142 Description: Description:
Description: Description:
P 09 355 3553 Description: Email-Signature

E [email address]

[1]www.aucklandtransport.govt.nz |
[2]www.AT.govt.nz

Working together to create an awesome journey
–first time, every time

 

 

WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.

References

Visible links
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From: Grace Haden

Dear CustomerLiaison (AT),

thank you for your response but some one at Auckland transport has seriously got their wires crosses
You provide me with a diagram whihc shows the company structure for sky bus showing AIRBUS EXPRESS LIMITED owned by AIRBUS HOLDINGS LIMITED owned by AATS NZ HOLDINGS LIMITED owned by the Australian company AATS Holding Company Pty Ltd.You allege that this is hte company which provides the sky bus service and you claim to regularly communicate with Skybus Directors (Adam Begg and Michael Sewards) Adam Begg and Michael Sewards are shown on the companies register to be directors of AATS NZ HOLDINGS LIMITED (5742389) and AIRBUS EXPRESS LIMITED (5270621) and AIRBUS HOLDINGS LIMITED (5298061)

You produce a MOU signed on 7/3/14 between Auckland transport and Auckland airbus limited Craig Brownie signed for Auckland airbus the signature was witnessed by Nigel Spratt
Spratt and Brownie are both directors of Auckland airbus limited which changed its name to AAL HOLDINGS LIMITED 8 august 2014 . AAL HOLDINGS LIMITED is owned by BANCORP CAPITAL LIMITED which in turn is owned by BANCORP WEALTH MANAGEMENT NEW ZEALAND LIMITED

Auckland transport is therefore contracting to one company and dealing with the directors of an other company with whom there is no legal connection this would appear to require urgent explanation and investigation . I look forward to receiving clarification

Yours sincerely,

Grace Haden

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From: CustomerLiaison (AT)
Auckland Transport


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Dear Grace

 

You have written to Auckland Transport (AT) requesting information under
the Local Government Official Information and Meetings Act 1987 in
relation to the Skybus service . You have further written on 31 August
2016 expressing some concerns about AT’s responses in relation to the
Memorandum of Understanding and seek further explanation and an
investigation into the matter.

 

Applicability of the LGOIMA to your correspondence

 

I refer to the following extract from “The LGOIMA for local government
agencies, A guide to processing requests and conducting meetings” (page 6)
available on the Ombudsman’s website:

 

For the LGOIMA to apply, the information must be held by the agency
concerned. With the exception of providing a response to a request for a
statement of reasons, there is no obligation on an agency to form an
opinion or create information to answer a request.

 

If a requester seeks information by asking a question, there is a
distinction between:

 

•             questions which can be answered by providing information
already known to and held by the agency (official information); and

•             questions which require the agency to form an opinion or
provide an explanation and so create new information to answer the request
(not official information).

 

Your recent correspondence of 31 August 2016 posed some questions which
required AT to create new information by forming an opinion or providing
an explanation (the second bullet point).  These matters are not official
information and fall outside the scope of LGOIMA.

 

Your request for an explanation and an investigation has therefore been
referred to our AT Metro team for investigation.    The case reference is
CAS-393317-T2H5D6.  They will be in touch with you directly regarding the
matter that you have raised.

 

Kind regards

 

 

Susana Fuiono | Customer Liaison Advisor [3]Description: Description:
Description: Description:
Customer Liaison Team Description: Description:
Private Bag 92250, Auckland 1142 Description: Description:
Description: Description:
P 09 355 3553 Description: Email-Signature

E [email address]

[1]www.aucklandtransport.govt.nz |
[2]www.AT.govt.nz

Working together to create an awesome journey
–first time, every time

 

 

-----Original Message-----
From: Grace Haden [mailto:[FOI #4136 email]]
Sent: Wednesday, 31 August 2016 1:43 p.m.
To: CustomerLiaison (AT)
Subject: Re: Auckland Transport CAS-355595-Y8W0P2 - Further Skybus
Information

 

Dear CustomerLiaison (AT),

 

thank you for your response  but some one at Auckland transport has
seriously got their wires crosses

 You provide me with a diagram  whihc shows the company structure for sky
bus showing AIRBUS EXPRESS LIMITED  owned by AIRBUS HOLDINGS LIMITED owned
by AATS NZ HOLDINGS LIMITED owned by the Australian company  AATS Holding
Company Pty Ltd.You allege that this is hte company which provides the sky
bus service   and  you claim to regularly communicate with Skybus
Directors (Adam Begg and Michael Sewards)  Adam Begg and Michael Sewards
are shown on the companies register  to be directors of AATS NZ HOLDINGS
LIMITED (5742389) and AIRBUS EXPRESS LIMITED (5270621) and AIRBUS HOLDINGS
LIMITED (5298061)

 

You produce  a MOU signed  on 7/3/14  between Auckland transport and
Auckland airbus limited  Craig Brownie signed for  Auckland airbus the
signature was witnessed by Nigel Spratt

Spratt and Brownie   are both  directors of Auckland airbus limited  which
changed its name to AAL HOLDINGS LIMITED 8 august 2014 . AAL HOLDINGS
LIMITED is owned by BANCORP CAPITAL LIMITED which in turn is owned by
BANCORP WEALTH MANAGEMENT NEW ZEALAND LIMITED

 

Auckland transport  is therefore  contracting to one company    and
dealing with the directors of  an other company with whom there is no 
legal connection  this  would appear to require urgent  explanation and 
investigation  . I look forward to receiving clarification

 

Yours sincerely,

 

Grace Haden

 

-----Original Message-----

 

Dear Grace

 

 

 

Thank you for contacting Auckland Transport regarding further 
clarification and elaboration of our earlier LGOIMA response, logged
under  reference CAS-319513-01 R6J5.

 

 

 

Please find attached a response for information requested under the Local 
Government Official Information and Meetings Act 1987.

 

 

 

Kind regards

 

 

 

Susana Fuiono | Customer Liaison Advisor [3]Description: Description:

Description: Description:

Customer Liaison Team Description: Description:

Private Bag 92250, Auckland 1142 Description: Description:

Description: Description:

P 09 355 3553 Description: Email-Signature

 

E [email address]

 

[1][4]www.aucklandtransport.govt.nz |

[2][5]www.AT.govt.nz

 

Working together to create an awesome journey  –first time, every time

 

 

 

 

 

WARNING This email may contain information which is CONFIDENTIAL and may 
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you 
must not peruse, use, disseminate, distribute or copy this email or 
attachments. If you have received this in error, please notify us 
immediately by return email, facsimile or telephone (call us collect) and 
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355 
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO 
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND 
TRANSPORT. Nothing in this email designates an information system for the 
purposes of section 11(a) of the New Zealand Electronic Transaction Act 
2002, unless expressly stated otherwise.

 

References

 

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From: Grace Haden

Dear CustomerLiaison (AT),

thank you for your response

i guess this proves the befit of LGOIMAS s Auckland transport appears to totally lack verification processes and any kind of due diligence

please advise by way of LGOIMA what process of due dilligence the process of providing an air port bus service was subjected to .

Yours sincerely,

Grace Haden

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From: Public Transport Customer Information (AT)
Auckland Transport


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Dear Grace Haden

 

Subject: Company Structure

Customer Reference: CAS-393317-T2H5D6

 

Thank you for your furthur questions regarding the company structure of
the Skybus.

 

Auckland Transport can advise that Mr Brownie did sign the MoU in his role
as director of AAL Holdings/Bancorp. AAL Holdings/Bancorp subsequently
sold the Airbus business to Johnstones Coachlines. Johnstones Coachlines
then sold the business to the Skybus Holding Company.

 

AT has followed the due process with appropriate novation and
sale/purchase approvals as required under the MoU for each transaction.
Therefore, the MoU is now with the Skybus Holding Company.

 

I hope the above information clarifies our position on the matter.

  

Kind regards

 

Alexandra

 

PT Customer Feedback Coordinator [2]Description: Description: Description:
Customer Experience – AT Metro Description: Description: Description:
Description: Description: Description:
Private Bag 92250, Auckland 1142 Description: final Email-Signature1

 

 [1]www.at.govt.nz

 

 

 

 

 

WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.

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From: CustomerLiaison (AT)
Auckland Transport


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Dear Grace

 

We refer to your request for information relating to the Skybus Memorandum
of Understanding, in particular any due diligence the provision of an
airport bus service is subject to, copies of documents which shows there 
is a legally enforceable agreement between AT  and  the said Skybus
Holding Company including their legal name and the date on which they took
over the service, as well as AT’s consent to the transfer of the service.
 

 

As a significant amount of work is required to provide the information you
are seeking, Auckland Transport will impose a charge, under Section 13 of
the LGOIMA to cover the cost of the labour and materials involved in
making the information available. 

 

Auckland Transport’s charging policy details the amount that can be
charged for the supply of information as follows:

·         The first five (5) hours of time spent on fulfilling official
information requests will be free; and thereafter a charge of $47.50 for
each additional half hour;

·         Twenty (20) pages of free photocopying, thereafter a charge of
20c per page for photocopying;

·         All other charges incurred shall be fixed at an amount that
recovers the actual costs involved.

 

We have estimated that 9 hours of time is required to collate the
requested information; the cost estimate based on 4 hours is therefore
$380.00.

 

You have a right to seek a review by the Ombudsman of the estimated
charge. If you wish to exercise this right please advise us as soon as
possible so we can place your request on hold pending the outcome of the
review.

 

Accordingly should you wish to proceed with this request, please arrange
to either forward to us your cheque for, or electronically transfer
$380.00 to our account, details of which appear below:

 

·         Account: BNZ  02-0192-0122888-00

·         Cheques to be made payable to Auckland Transport and posted to
Private Bag 92250, Auckland 1152. 

 

Please write on the back of the cheque CAS-395409-D3V7T0.

 

In case of electronic transfer of funds please include reference
CAS-395409-D3V7T0 when making the deposit and advise us by email to
[1][email address] once the funds have been deposited so that
we may action your request within the appropriate timeframe. Our tax
invoice/receipt will be forwarded to you following receipt of funds.

 

In accordance with section 13(4) of the LGOIMA, Auckland Transport
requires that these charges are to be paid in advance of your receipt of
the information.

 

Alternatively to reduce the time required to collate the information and
associated costs you may reduce the amount of information you are seeking.
Should you wish to revise your request, please provide these details to
[email address].

 

Your request will remain on hold for 20 working days and if a revised
version or payment is not provided within this time the request will be
closed.

 

Should you believe that we have not dealt to your request appropriately,
you have the right in accordance with section 27(3) of the LGOIMA to make
a complaint to the Office of the Ombudsman to seek an investigation and
review of the decision.

 

Kind regards

 

Norma Tinai | Customer Liaison Advisor [3]Description: Description:
Description: Description:
Customer Liaison Team Description: Description:
Private Bag 92250, Auckland 1142 Description: Description:
Description: Description:
  Email-Signature

P 09 355 3553 | [2]www.at.govt.nz

 

WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.

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From: AT Official Information (AT)
Auckland Transport


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Dear Grace

 

We refer to our correspondence dated 13 September 2016 advising a charge
of 4 hours to collate the information requested under the Act. 

 

We have received no further correspondence from you and as a further 20
working days have lapsed, we now considered the matter closed.

 

We trust the above information has addressed the matters raised however,
should you believe that we have not responded appropriately to your
request, you have the right in accordance with section 27(3) of the LGOIMA
to make a complaint to the Office of the Ombudsman to seek an
investigation and review in regard to this matter.

 

Kind regards

 

Susana Fuiono | Customer Liaison Advisor [5]Description: Description:
Description: Description:
LGOIMA Portfolio | Customer Liaison Team Description: Description:
Private Bag 92250, Auckland 1142 Description: Description:
Description: Description:
P   09 355 3553 Description: Email-Signature

E   [1][email address] or
[2][email address]

[3]www.aucklandtransport.govt.nz |
[4]www.AT.govt.nz

Working together to create an awesome journey
–first time, every time

 

 

WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.

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From: Grace Haden

Dear AT Official Information (AT),

thank you you should be seriously concerened with the responses you have given it indicates that you have a major due dilligence issue

you cannot contract to one party and ommunicate with another .

the information you have provided is therefore not accurate so why should any one pay for equally
shoddy information

Yours sincerely,

Grace Haden

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