AT Hop System Payment delay and Wardon Info and Bus Driver Complaints
Daniel (Account suspended) made this Official Information request to Auckland Transport
The request was partially successful.
From: Daniel (Account suspended)
Dear Auckland Transport,
Firstly, thank you for taking the time to read this letter, I appreciate your time as I understand answering OIA requests can take time to reply.
My questions are as follows:
Question the first:
"Why is it that there is a delay in 'topping up' the AT HOP system in regards to credit online, where as it is almost instantaneous when I 'top up' my phone bill?"
Question the second:
Can I have a full list of all of the Wardens who ticket for parking offenses showing their ID numbers and the schedules / rosters with dates and times and locations where these Wardens will be as far into the future as possible?
In regards to location, if Auckland Transport runs a roster or schedule in regards to "Areas" for example:
Queen Street, Fort Street, High Street, Lorne Street = Area 1
Ponsonby Road, Franklin Road, Richmond Road = Area 2
and on the roster or schedule reference to these areas, I wish for such areas and the containing streets to be revealed. Or ultimately, with the registered schedule, it shows the physical streets where Wardens will be patrolling.
Question the third:
Can I receive a list of all the complaints against Bus Drivers, and their actions with out disclosing their names. If their ID number can be shown, date and time the offense allegedly occurred as well as the bus route.
Yours faithfully,
Daniel
From: CustomerLiaison (AT)
Auckland Transport
Dear Daniel
Thank you for contacting Auckland Transport on 8 April 2016 requesting
information relating to the AT HOP system, parking wardens and bus driver
complaints.
Please find attached an acknowledgement for information requested under
the Local Government Official Information and Meetings Act 1987. Please
note that we also ask that your request be refined in accordance with
section 10(2) of the Act.
We await your response in due course.
Kind regards
Susana Fuiono | Customer Liaison Advisor [3]Description: Description:
Private Bag 92250, Auckland 1142 Description: Description:
Description: Description:
P 09 448 7225 | E Description: Description:
[email address] Description: Description:
Description: Email-Signature
[1]www.aucklandtransport.govt.nz |
[2]www.AT.govt.nz
Working together to create an awesome journey
–first time, every time
WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.
References
Visible links
1. http://www.aucklandtransport.govt.nz/
2. http://www.at.govt.nz/
From: Daniel (Account suspended)
Dear CustomerLiaison (AT),
I appreciate your reply,
I would like the period to be between 1/1/2014 and 31/12/2015
I am more than happy for your redact information due to privacy implications.
Yours sincerely,
Daniel
From: CustomerLiaison (AT)
Auckland Transport
Dear Daniel
Thank you for your response. I have passed on your refined request to the
team responsible for collating the information.
If you have any queries regarding your LGOIMA request, please do not
hesitate to contact the writer.
Kind regards
Susana Fuiono | Customer Liaison Advisor [3]Description: Description:
Private Bag 92250, Auckland 1142 Description: Description:
Description: Description:
P 09 448 7225 | E Description: Description:
[email address] Description: Description:
Description: Email-Signature
[1]www.aucklandtransport.govt.nz |
[2]www.AT.govt.nz
Working together to create an awesome journey
–first time, every time
show quoted sections
From: CustomerLiaison (AT)
Auckland Transport
image001.jpg
7K
Download
Final Response with attachments CAS 266142 Y1H2Q0.pdf
8.7M
Download
View as HTML
Dear Daniel
Thank you for contacting Auckland Transport on 8 April 2016 requesting
information relating to the online top up for the AT HOP card, parking
wardens and complaints against bus drivers.
Please find attached a response for information requested under the Local
Government Official Information and Meetings Act 1987.
Kind regards
Susana Fuiono | Customer Liaison Advisor [3]Description: Description:
Private Bag 92250, Auckland 1142 Description: Description:
Description: Description:
P 09 366 6400 | E Description: Description:
[email address] Description: Description:
Description: Email-Signature
[1]www.aucklandtransport.govt.nz |
[2]www.AT.govt.nz
Working together to create an awesome journey
–first time, every time
WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.
References
Visible links
1. http://www.aucklandtransport.govt.nz/
2. http://www.at.govt.nz/
Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence
Offensive? Unsuitable?
Requests for personal information and vexatious requests are not considered valid requests for Official Information (read more).
If you believe this request is not suitable, you can report it for attention by the site administrators
Report this request
Dan Hawke left an annotation ()
Regarding your first question, it's not clear from AT's response why there is only a single batch at 10pm from the external provider... As you noted, other companies including those that use external providers are perfectly capable of near-immediate application of credit. This could save up to 20 hours on the top up time, allowing near-immediate topups where you are using a train or ferry terminal.
Link to this