Dear M Taylor

 

Thank you for contacting Auckland Transport on 21 June 2016 requesting
information relating to the HOP Ticketing System.

 

Please find attached an acknowledgement for information requested under
the Local Government Official Information and Meetings Act 1987.

 

Kind regards

 

Susana Fuiono | Customer Liaison Advisor [4]Description: Description:
Description: Description:
Customer Liaison Team Description: Description:
Private Bag 92250, Auckland 1142 Description: Description:
Description: Description:
P 09 366 6400 | E Description: Email-Signature
[1][Auckland Transport request email]

[2]www.aucklandtransport.govt.nz |
[3]www.AT.govt.nz

Working together to create an awesome journey
–first time, every time

 

WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.

References

Visible links
1. mailto:[Auckland Transport request email]
2. http://www.aucklandtransport.govt.nz/
3. http://www.at.govt.nz/

Dear M Taylor 

 

I refer to your official information request received by Auckland
Transport on 21 June 2016 regarding the HOP ticketing system.

 

Part of the information you are seeking  requires further clarification as
it is overly broad and under Section 10(2) of the LGOIMA a request for
information must be specified with due particularity.   In accordance with
our obligation under Section 17(b) of the LGOIMA, we would ask that you
clarify your request. 

 

In relation to the first part of the request:

 

1.       Monthly breakdown from introduction to present of the amounts
held on HOP cards and the monthly changes in these by funding method .
i.e. raw numbers of the monthly HOP stakeholder account movement disclosed
in section 7 of Finance Report at each Board Meeting including details of
cash tickets.

 

The clarification we are seeking is whether you are wanting:

 

Details of: -AT HOP Top-ups for the month starting 2012

-Period Passes on AT HOP Cards for the month

-Cash tickets sold
Less: Settlement to Operators
Modified by: Other reconciling adjustments (as part of the monthly
reconciliation)
Equals: Monthly change to the Bank Account

 

 

Or just the first part, ie. AT HOP Top-ups, Monthly passes and cash
tickets (the total amount of cash in)?

 

Please confirm which of the two options you were wanting information on
for question 1.   Please note, any clarification or amendment of a request
is considered to be a new request for the purpose of calculating the
maximum statutory timeframe for response—see section 13(7) of the Local
Government Official Information and Meetings Act.

 

Question 1 of your request will remain on hold and if the information is
not provided within 20 working days, this portion of your request will be
closed.             

 

We trust this information has clarified the process however you have the
right in accordance with section 27(3) of the Local Government Official
Information and Meetings Act 1987 (LGOIMA) to make a complaint to the
Office of the Ombudsman if you are not satisfied with our response.

 

Kind regards

 

Susana Fuiono | Customer Liaison Advisor [4]Description: Description:
Description: Description:
Customer Liaison Team Description: Description:
Private Bag 92250, Auckland 1142 Description: Description:
Description: Description:
P 09 366 6400 | E Description: Email-Signature
[1][Auckland Transport request email]

[2]www.aucklandtransport.govt.nz |
[3]www.AT.govt.nz

Working together to create an awesome journey
–first time, every time

 

WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.

References

Visible links
1. mailto:[Auckland Transport request email]
2. http://www.aucklandtransport.govt.nz/
3. http://www.at.govt.nz/

Dear M Taylor

 

With reference to your request for information received on 21 June 2016,
please find attached our letter requesting further clarification and a
charge for collation.

 

We apologise for the late notification; there was a significant amount of
consultation involved in determining your request.

 

Kind regards

 

Susana Fuiono | Customer Liaison Advisor [3]Description: Description:
Description: Description:
Customer Liaison Team Description: Description:
Private Bag 92250, Auckland 1142 Description: Description:
Description: Description:
P 09 355 3553 Description: Email-Signature

E [email address]

[1]www.aucklandtransport.govt.nz |
[2]www.AT.govt.nz

Working together to create an awesome journey
–first time, every time

 

 

WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.

References

Visible links
1. http://www.aucklandtransport.govt.nz/
2. http://www.at.govt.nz/

Dear M Taylor

 

With reference to our letter of 18 July 2016 notifying a charge for
information and further clarification, we note that we have received no
further response from you regarding your request for information.

 

As more than twenty working days has transpired without further contact
regarding this request, we now consider the matter closed.

 

You have the right in accordance with section 27(3) of the LGOIMA to make
a complaint to the Office of the Ombudsmen about this decision.

 

If you have any queries relating to this matter, please contact the writer
on  (09) 355 3553 quoting Official Information request number
CAS-325187-X7Q5B2.

 

Kind regards

 

Susana Fuiono | Customer Liaison Advisor [3]Description: Description:
Description: Description:
Customer Liaison Team Description: Description:
Private Bag 92250, Auckland 1142 Description: Description:
Description: Description:
P 09 355 3553 Description: Email-Signature

E [email address]

[1]www.aucklandtransport.govt.nz |
[2]www.AT.govt.nz

Working together to create an awesome journey
–first time, every time

 

 

WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.

References

Visible links
1. http://www.aucklandtransport.govt.nz/
2. http://www.at.govt.nz/