Tēnā koe Ben,

I acknowledge receipt of your information request below, received by Police on 26/10/2025.

Your request reference number is IR-01-25-39221.

Pursuant to section 15(1) of the Official Information Act 1982, Police have up to 20 working days to respond to your request commencing from the day after it was received. Working days do not include weekends or public holidays.

Police are currently managing a large number of information requests. If you are required to meet a specific court date or have another reason for urgency, please notify us.

Ngā mihi

Tara - TKTA39 (She/Her)
Information Request Analyst
Information Requests | Service Group

P 105
E [email address]

-----Original Message-----
From: Ben Arnold <[FOI #32673 email]>
Sent: Sunday, 26 October 2025 12:32 PM
To: Ministerial Services <[email address]>
Subject: IR-01-25-39221 | Official Information request | Documentation confirming approved Tow operators approved storage providers for the West Auckland service area made to the Commissioner of Police

CAUTION: This email originated from outside the New Zealand Police Network. DO NOT click links or open attachments unless you recognise the sender and are assured that the content is safe.

Dear New Zealand Police,

Under the Official Information Act 1982 (OIA), I request the following official information pertaining to the companies and individuals listed below, all associated with the address 24 Paramount Drive, Henderson, Auckland 0610, New Zealand (which may be used as a 'storage premises' under the Regulations):

1. Approved Operator/Storage Provider Status For each of the following companies, please provide:

The exact number of rostered tows (i.e., tows arranged by NZ Police as part of their official towing contract/roster, excluding private tows requested by the public) performed by the following towing companies listed below in the West Auckland servicing area, since September 1, 2025, until October 26, 2025, specifically relating to vehicles involved in traffic accident reports (TCRs) where the vehicle was towed at the direction of the Police."

A copy of any Arrangement entered into between the Commissioner of Police (or an authorised officer) and the company to act as an "approved storage provider" and/or "approved vehicle recovery service operator" for impounded vehicles under Section 97 of the Land Transport Act 1998 and the Land Transport (Requirements for Storage and Towage of Impounded Vehicles) Regulations 1999.

All documentation in Police's possession confirming the approval of the storage premises at 24 Paramount Drive, Henderson, Auckland 0610 for the storage of impounded vehicles.

Any internal Police documentation, correspondence, or records relating to the suitability, approval, suspension, or cancellation of any of these companies as an approved provider/operator..

Company Name Company Number
ALFA WESTCITY TOWING & STORAGE LIMITED 881620

NEW ZEALAND TOWING LIMITED 5666927

ALFA WEST CITY TOWING AND RECOVERY LIMITED 8790326

WESTCITY TOWING & SALVAGE LIMITED 3232039

TOWING AND RECOVERY LIMITED 6537792

2. Declarations of Person (Fit and Proper Person) For the purpose of acting as an approved vehicle recovery service operator or approved storage provider listed on the New Zealand Police Tow Roster, please provide:

A copy of any Declaration or Fit and Proper Person documentation submitted to, or held by, the Commissioner of Police concerning the suitability of the following named directors/individuals to act in that capacity as required by the Land Transport (Requirements for Storage and Towage of Impounded Vehicles) Regulations 1999:

Dorothy Maree RATCLIFFE

Mark Henry RATCLIFFE

Kushaal Krish CHANDRA

I believe this information is held by Police in accordance with the Land Transport Act 1998 and associated regulations.
I confirm I am eligible to make this request for Official Information.
I confirm I am a New Zealand Citizen.

Yours faithfully,

Ben Arnold

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