Tēnā koe Ben,

I acknowledge receipt of your information request below, received by Police on 26/10/2025.

Your request reference number is IR-01-25-39221.

Pursuant to section 15(1) of the Official Information Act 1982, Police have up to 20 working days to respond to your request commencing from the day after it was received. Working days do not include weekends or public holidays.

Police are currently managing a large number of information requests. If you are required to meet a specific court date or have another reason for urgency, please notify us.

Ngā mihi

Tara - TKTA39 (She/Her)
Information Request Analyst
Information Requests | Service Group

P 105
E [email address]

-----Original Message-----
From: Ben Arnold <[FOI #32673 email]>
Sent: Sunday, 26 October 2025 12:32 PM
To: Ministerial Services <[email address]>
Subject: IR-01-25-39221 | Official Information request | Documentation confirming approved Tow operators approved storage providers for the West Auckland service area made to the Commissioner of Police

CAUTION: This email originated from outside the New Zealand Police Network. DO NOT click links or open attachments unless you recognise the sender and are assured that the content is safe.

Dear New Zealand Police,

Under the Official Information Act 1982 (OIA), I request the following official information pertaining to the companies and individuals listed below, all associated with the address 24 Paramount Drive, Henderson, Auckland 0610, New Zealand (which may be used as a 'storage premises' under the Regulations):

1. Approved Operator/Storage Provider Status For each of the following companies, please provide:

The exact number of rostered tows (i.e., tows arranged by NZ Police as part of their official towing contract/roster, excluding private tows requested by the public) performed by the following towing companies listed below in the West Auckland servicing area, since September 1, 2025, until October 26, 2025, specifically relating to vehicles involved in traffic accident reports (TCRs) where the vehicle was towed at the direction of the Police."

A copy of any Arrangement entered into between the Commissioner of Police (or an authorised officer) and the company to act as an "approved storage provider" and/or "approved vehicle recovery service operator" for impounded vehicles under Section 97 of the Land Transport Act 1998 and the Land Transport (Requirements for Storage and Towage of Impounded Vehicles) Regulations 1999.

All documentation in Police's possession confirming the approval of the storage premises at 24 Paramount Drive, Henderson, Auckland 0610 for the storage of impounded vehicles.

Any internal Police documentation, correspondence, or records relating to the suitability, approval, suspension, or cancellation of any of these companies as an approved provider/operator..

Company Name Company Number
ALFA WESTCITY TOWING & STORAGE LIMITED 881620

NEW ZEALAND TOWING LIMITED 5666927

ALFA WEST CITY TOWING AND RECOVERY LIMITED 8790326

WESTCITY TOWING & SALVAGE LIMITED 3232039

TOWING AND RECOVERY LIMITED 6537792

2. Declarations of Person (Fit and Proper Person) For the purpose of acting as an approved vehicle recovery service operator or approved storage provider listed on the New Zealand Police Tow Roster, please provide:

A copy of any Declaration or Fit and Proper Person documentation submitted to, or held by, the Commissioner of Police concerning the suitability of the following named directors/individuals to act in that capacity as required by the Land Transport (Requirements for Storage and Towage of Impounded Vehicles) Regulations 1999:

Dorothy Maree RATCLIFFE

Mark Henry RATCLIFFE

Kushaal Krish CHANDRA

I believe this information is held by Police in accordance with the Land Transport Act 1998 and associated regulations.
I confirm I am eligible to make this request for Official Information.
I confirm I am a New Zealand Citizen.

Yours faithfully,

Ben Arnold

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #32673 email]

Is [New Zealand Police request email] the wrong address for Official Information requests to New Zealand Police? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

===============================================================

WARNING

The information contained in this email message is intended for the addressee only and may contain privileged information. It may also be subject to the provisions of section 50 of the Policing Act 2008, which creates an offence to have unlawful possession of Police property. If you are not the intended recipient of this message or have received this message in error, you must not peruse, use, distribute or copy this message or any of its contents. Also note, the views expressed in this message may not necessarily reflect those of the New Zealand Police. If you have received this message in error, please email or telephone the sender immediately

hide quoted sections

Tēnā koe Ben,

 

Please find attached an extension letter.

 

Kind regards

 

Amanda - AMXZ28

Analyst
Information Requests | Service Group

 

P  105
E  [1][email address]

 

[2][IMG][3][IMG][4][IMG][5][IMG] 

 

 

 

-----Original Message-----
From: Ben Arnold <[FOI #32673 email]>
Sent: Sunday, 26 October 2025 12:32 pm
To: Ministerial Services <[email address]>
Subject: IR-01-25-39221 | Official Information request | Documentation
confirming approved Tow operators approved storage providers for the West
Auckland service area made to the Commissioner of Police

 

CAUTION: This email originated from outside the New Zealand Police
Network. DO NOT click links or open attachments unless you recognise the
sender and are assured that the content is safe.

 

Dear New Zealand Police,

 

Under the Official Information Act 1982 (OIA), I request the following
official information pertaining to the companies and individuals listed
below, all associated with the address 24 Paramount Drive, Henderson,
Auckland 0610, New Zealand (which may be used as a 'storage premises'
under the Regulations):

 

1. Approved Operator/Storage Provider Status For each of the following
companies, please provide:

 

The exact number of rostered tows (i.e., tows arranged by NZ Police as
part of their official towing contract/roster, excluding private tows
requested by the public) performed by the following towing companies
listed below in the West Auckland servicing area, since September 1, 2025,
until October 26, 2025, specifically relating to vehicles involved in
traffic accident reports (TCRs) where the vehicle was towed at the
direction of the Police."

 

A copy of any Arrangement entered into between the Commissioner of Police
(or an authorised officer) and the company to act as an "approved storage
provider" and/or "approved vehicle recovery service operator" for
impounded vehicles under Section 97 of the Land Transport Act 1998 and the
Land Transport (Requirements for Storage and Towage of Impounded Vehicles)
Regulations 1999.

 

All documentation in Police's possession confirming the approval of the
storage premises at 24 Paramount Drive, Henderson, Auckland 0610 for the
storage of impounded vehicles.

 

Any internal Police documentation, correspondence, or records relating to
the suitability, approval, suspension, or cancellation of any of these
companies as an approved provider/operator..

 

Company Name                                                         
Company Number

ALFA WESTCITY TOWING & STORAGE LIMITED                  881620

 

NEW ZEALAND TOWING LIMITED                                          
5666927

 

ALFA WEST CITY TOWING AND RECOVERY LIMITED           8790326

 

WESTCITY TOWING & SALVAGE LIMITED                              3232039

 

TOWING AND RECOVERY LIMITED                                        
6537792

 

2. Declarations of Person (Fit and Proper Person) For the purpose of
acting as an approved vehicle recovery service operator or approved
storage provider listed on the New Zealand Police Tow Roster, please
provide:

 

A copy of any Declaration or Fit and Proper Person documentation submitted
to, or held by, the Commissioner of Police concerning the suitability of
the following named directors/individuals to act in that capacity as
required by the Land Transport (Requirements for Storage and Towage of
Impounded Vehicles) Regulations 1999:

 

Dorothy Maree RATCLIFFE

 

Mark Henry RATCLIFFE

 

Kushaal Krish CHANDRA

 

I believe this information is held by Police in accordance with the Land
Transport Act 1998 and associated regulations.

I confirm I am eligible to make this request for Official Information.

I confirm I am a New Zealand Citizen.

 

Yours faithfully,

 

Ben Arnold

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[6][FOI #32673 email]

 

Is [7][New Zealand Police request email] the wrong address for Official
Information requests to New Zealand Police? If so, please contact us using
this form:

[8]https://fyi.org.nz/change_request/new?bo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[9]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

 

===============================================================

WARNING

The information contained in this email message is intended for the
addressee only and may contain privileged information. It may also be
subject to the provisions of section 50 of the Policing Act 2008, which
creates an offence to have unlawful possession of Police property. If you
are not the intended recipient of this message or have received this
message in error, you must not peruse, use, distribute or copy this
message or any of its contents. Also note, the views expressed in this
message may not necessarily reflect those of the New Zealand Police. If
you have received this message in error, please email or telephone the
sender immediately

References

Visible links
1. mailto:[email address]
2. http://www.police.govt.nz/facebook
3. http://www.police.govt.nz/instagram
4. http://www.police.govt.nz/twitter
5. https://www.youtube.com/c/newzealandpolice
6. mailto:[FOI #32673 email]
7. mailto:[New Zealand Police request email]
8. https://fyi.org.nz/change_request/new?bo...
9. https://fyi.org.nz/help/officers

hide quoted sections

Kia ora Ben

I apologise for the lateness of the response to your OIA. A response has been drafted and is proceeding through Police’s internal review and approval process. As Police are currently experiencing a high volume of requests, I am unable to confirm a release date at this stage, but I can assure you we are endeavouring to get this to you as soon as practicable. You have the right to seek an investigation and review by the Ombudsman of this delay. Information about how to make a complaint is available at www.ombudsman.parliament.nz.

Ngâ mihi,
Tracy
Senior Advisor | Ministerial Services
Police National Headquarters

-----Original Message-----
From: Ben Arnold <[FOI #32673 email]>
Sent: Wednesday, 11 February 2026 3:39 PM
To: Ministerial Services <[email address]>
Subject: [EXTERNAL] Re: Official Information request - Documentation confirming 'approved Tow operators' & 'approved storage providers' for the West Auckland service area, made to the Commissioner of Police

CAUTION: This email originated from outside the New Zealand Police Network. DO NOT click links or open attachments unless you recognise the sender and are assured that the content is safe.

Dear New Zealand Police,
I am writing to follow up on my request regarding "Documentation confirming 'approved Tow operators' & 'approved storage providers' for the West Auckland service area."
I have patiently waited for the extension period to conclude, with the expectation that the information would be provided as statutorily required under the Official Information Act 1982. Now that the 30th of January 2026 has passed, the response to my request is long overdue.
Under Section 15 of the Act, an agency must decide on a request and notify the requester as soon as reasonably practicable, and in any case not later than 20 working days after receipt, unless an extension is validly made under Section 15A. Even where an extension is applied, the agency is bound by the revised timeframe.
Failure to meet these statutory deadlines constitutes a breach of the Act. As the New Zealand Police are tasked with enforcing the law, it is imperative that the organization also adheres to its legislative obligations. This delay is unacceptable, and I require the immediate release of the requested information.

Yours faithfully,

Ben Arnold

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #32673 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

===============================================================

WARNING

The information contained in this email message is intended for the addressee only and may contain privileged information. It may also be subject to the provisions of section 50 of the Policing Act 2008, which creates an offence to have unlawful possession of Police property. If you are not the intended recipient of this message or have received this message in error, you must not peruse, use, distribute or copy this message or any of its contents. Also note, the views expressed in this message may not necessarily reflect those of the New Zealand Police. If you have received this message in error, please email or telephone the sender immediately

hide quoted sections

Tēnā koe Ben,

 

Please see the attached information in response to your request.

 

Your request is now closed.

 

Kind regards

Amanda - AMXZ28

Analyst
Information Requests | Service Group

 

P  105
E  [1][email address]

 

[2][IMG][3][IMG][4][IMG][5][IMG] 

 

 

-----Original Message-----
From: Ben Arnold <[FOI #32673 email]>
Sent: Sunday, 26 October 2025 12:32 pm
To: Ministerial Services <[email address]>
Subject: IR-01-25-39221 | Official Information request | Documentation
confirming approved Tow operators approved storage providers for the West
Auckland service area made to the Commissioner of Police

 

CAUTION: This email originated from outside the New Zealand Police
Network. DO NOT click links or open attachments unless you recognise the
sender and are assured that the content is safe.

 

Dear New Zealand Police,

 

Under the Official Information Act 1982 (OIA), I request the following
official information pertaining to the companies and individuals listed
below, all associated with the address 24 Paramount Drive, Henderson,
Auckland 0610, New Zealand (which may be used as a 'storage premises'
under the Regulations):

 

1. Approved Operator/Storage Provider Status For each of the following
companies, please provide:

 

The exact number of rostered tows (i.e., tows arranged by NZ Police as
part of their official towing contract/roster, excluding private tows
requested by the public) performed by the following towing companies
listed below in the West Auckland servicing area, since September 1, 2025,
until October 26, 2025, specifically relating to vehicles involved in
traffic accident reports (TCRs) where the vehicle was towed at the
direction of the Police."

 

A copy of any Arrangement entered into between the Commissioner of Police
(or an authorised officer) and the company to act as an "approved storage
provider" and/or "approved vehicle recovery service operator" for
impounded vehicles under Section 97 of the Land Transport Act 1998 and the
Land Transport (Requirements for Storage and Towage of Impounded Vehicles)
Regulations 1999.

 

All documentation in Police's possession confirming the approval of the
storage premises at 24 Paramount Drive, Henderson, Auckland 0610 for the
storage of impounded vehicles.

 

Any internal Police documentation, correspondence, or records relating to
the suitability, approval, suspension, or cancellation of any of these
companies as an approved provider/operator..

 

Company Name                                                         
Company Number

ALFA WESTCITY TOWING & STORAGE LIMITED                  881620

 

NEW ZEALAND TOWING LIMITED                                          
5666927

 

ALFA WEST CITY TOWING AND RECOVERY LIMITED           8790326

 

WESTCITY TOWING & SALVAGE LIMITED                              3232039

 

TOWING AND RECOVERY LIMITED                                        
6537792

 

2. Declarations of Person (Fit and Proper Person) For the purpose of
acting as an approved vehicle recovery service operator or approved
storage provider listed on the New Zealand Police Tow Roster, please
provide:

 

A copy of any Declaration or Fit and Proper Person documentation submitted
to, or held by, the Commissioner of Police concerning the suitability of
the following named directors/individuals to act in that capacity as
required by the Land Transport (Requirements for Storage and Towage of
Impounded Vehicles) Regulations 1999:

 

Dorothy Maree RATCLIFFE

 

Mark Henry RATCLIFFE

 

Kushaal Krish CHANDRA

 

I believe this information is held by Police in accordance with the Land
Transport Act 1998 and associated regulations.

I confirm I am eligible to make this request for Official Information.

I confirm I am a New Zealand Citizen.

 

Yours faithfully,

 

Ben Arnold

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[6][FOI #32673 email]

 

Is [7][New Zealand Police request email] the wrong address for Official
Information requests to New Zealand Police? If so, please contact us using
this form:

[8]https://fyi.org.nz/change_request/new?bo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[9]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

 

===============================================================

WARNING

The information contained in this email message is intended for the
addressee only and may contain privileged information. It may also be
subject to the provisions of section 50 of the Policing Act 2008, which
creates an offence to have unlawful possession of Police property. If you
are not the intended recipient of this message or have received this
message in error, you must not peruse, use, distribute or copy this
message or any of its contents. Also note, the views expressed in this
message may not necessarily reflect those of the New Zealand Police. If
you have received this message in error, please email or telephone the
sender immediately

References

Visible links
1. mailto:[email address]
2. http://www.police.govt.nz/facebook
3. http://www.police.govt.nz/instagram
4. http://www.police.govt.nz/twitter
5. https://www.youtube.com/c/newzealandpolice
6. mailto:[FOI #32673 email]
7. mailto:[New Zealand Police request email]
8. https://fyi.org.nz/change_request/new?bo...
9. https://fyi.org.nz/help/officers

hide quoted sections