Kia ora Jess,

 

Auckland Transport (AT) acknowledges receipt of your request for official
information dated 4 March 2025 for fare evasion and revenue protection
costs up until the last financial quarter.

 

We hope to respond to your request as soon as possible, but no later than
1 April 2025, which is 20 working days after the day your request was
received. 

 

We may contact you if we require clarification, more time to respond, or
if your requested information is held by another agency.

Your case is being managed by Varsha, who is one of our LGOIMA Business
Partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-1070642-B1S2C6.

 

Ngā mihi,

Ane | Customer Care Coordinator 
Customer and Network Performance 
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[1]www.at.govt.nz

[2]image

 

------------------- Original Message -------------------
From: Jessica Hanlon <[FOI #30296 email]>; 
Received: Tue Mar 04 2025 14:19:04 GMT+1300 (New Zealand Daylight Time)
To: [email address] <at[Auckland Transport request email]>;
LGOIMA <at[Auckland Transport request email]>; 
Subject: Official Information request - Fare Evasion/Revenue Protection
Costs

Kia ora Auckland Transport, I would like to request a follow up of the
answers to this LGOIMA made by Alex Hart in 2020 -
[3]https://urldefense.com/v3/__https://fyi....
. Could you please provide the same answers you provided then, but updated
to the most recent information you have up until the last financial
quarter? The information sought is: - What are the costs in setting up and
maintaining the fare evasion/revenue protection team? - How many
infringements notices have been issued? - Of those, how many were paid? -
How much has fare evasion decreased or increased? Yours faithfully, Jess
------------------------------------------------------------------- This
is an Official Information request made via the FYI website. Please use
this email address for all replies to this request:
[FOI #30296 email] Is
[Auckland Transport request email] the wrong address for Official Information
requests to Auckland Transport? If so, please contact us using this form:
[4]https://urldefense.com/v3/__https://fyi....
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[5]https://urldefense.com/v3/__https://fyi....
If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page. -------------------------------------------------------------------

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.at.govt.nz/
http://www.at.govt.nz/
3. https://urldefense.com/v3/__https://fyi....
4. https://urldefense.com/v3/__https://fyi....
5. https://urldefense.com/v3/__https://fyi....

hide quoted sections

Kia ora Jessica 

 

I’m the LGOIMA Business Partner who’s looking into your official
information request

My name is Varsha and I’m a LGOIMA Business Partner at Auckland Transport.

 

I’m responsible for looking into the official information request you made
on 4/03/2025 about fare evasion. 

 

The LGOIMA requires that we let you know our decision on your request no
later than 20 working days after the day we received your request.
Unfortunately, it won’t be possible to meet that time frame and we are
therefore letting you know of an extension of the time to make our
decision, to 11 April 2025 or sooner. 

 
This extension is necessary because of ongoing internal consultations.

 

You have the right to ask the Ombudsman to review our decision to your
official information request. You can contact the Ombudsman
at [1]www.ombudsman.parliament.nz or freephone 0800 802 602.

 

Ngā mihi

Varsha 

LGOIMA Business Partner 

 

Auckland Transport 

20 Viaduct Harbour Avenue, Auckland 1010

[2]www.at.govt.nz

 

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.ombudsman.parliament.nz/
2. http://www.at.govt.nz/

Kia ora Jessica, 

 

We are granting your request which means we will provide you with the
information we hold. We aim to have this with you by 16 April 2025, or
sooner. 

 

Kind regards,

Varsha

LGOIMA Business Partner 

 

 

------------------- Original Message -------------------
From: LGOIMA <[email address]>; 
Received: Tue Apr 01 2025 14:05:50 GMT+1300 (New Zealand Daylight Time)
To: Jessica Hanlon <[FOI #30296 email]>; 
Subject: We’re making progress on your official information request (case
number CAS-1070642-B1S2C6 ) CRM:005570004005

 

Kia ora Jessica 

 

I’m the LGOIMA Business Partner who’s looking into your official
information request

My name is Varsha and I’m a LGOIMA Business Partner at Auckland Transport.

 

I’m responsible for looking into the official information request you made
on 4/03/2025 about fare evasion. 

 

The LGOIMA requires that we let you know our decision on your request no
later than 20 working days after the day we received your request.
Unfortunately, it won’t be possible to meet that time frame and we are
therefore letting you know of an extension of the time to make our
decision, to 11 April 2025 or sooner. 

 
This extension is necessary because of ongoing internal consultations.

 

You have the right to ask the Ombudsman to review our decision to your
official information request. You can contact the Ombudsman
at [1]www.ombudsman.parliament.nz or freephone 0800 802 602.

 

Ngā mihi

Varsha 

LGOIMA Business Partner 

 

Auckland Transport 

20 Viaduct Harbour Avenue, Auckland 1010

[2]www.at.govt.nz

 

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.ombudsman.parliament.nz/
2. http://www.at.govt.nz/

hide quoted sections

Kia ora Jessica 

 

I’ve attached the official information you asked for

On 4/03/2025 you asked for information about Transport Officers. 

 

I’ve attached a response from Phil Wratt, who is our Engagement Manager
from Customer Care. 

 

Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.

 

You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.

 

Ngā mihi

Varsha 

LGOIMA Business Partner 

 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[2]www.at.govt.nz

 

 

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. file:///tmp/www.ombudsman.parliament.nz
2. file:///tmp/www.at.govt.nz