Thank you for contacting the New Zealand Customs Service. This is an
automatic reply to let you know that we have received your correspondence.

If your correspondence relates to an Official Information Act request, we
will consider and respond to your request in accordance with the Official
Information Act 1982 (the Act). Under section 15(1) of the Act, we are
required to make and inform you of our decision on your request as soon as
reasonably practicable and in any case not later than 20 working days
after the day on which your request is received.  If you would like to
calculate the timeframe, you can use the Ombudsman's online calculator
here: [1]http://www.ombudsman.parliament.nz/

 

If we need to clarify, or transfer your request, or extend the timeframe
for response, we will contact you shortly. If more than 20 working days
are needed due to the potential workload and/or consultations involved in
answering your request, we will notify you accordingly.

 

Please note, we publish some of our Official Information Act responses on
our web site. We will not publish your name or contact details.

 

 

 

 

 

 

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Kia ora Al,

Thank you for your Official Information Act request below received by the New Zealand Customs Service (Customs) on 1 May 2023 requesting the following:

"Any documents or communications:
- that show work that was due to be, or done by, June 2023 on the implementation of the digital traveller declaration - what has been worked on, and what is the status of that work?

- any user experience or surveys or consumer research that was done (and their outputs for instance if a survey was commissioned, or a workshop ran I'd like to provided with knowing what happened as well as any outputs) as part of the implementation project to date

- any business case or similar documentation that explains the work to deliver the digital NZTD and what is planned and funded for post June 2023 and ideally this contains estimated costs on work to date and post June 2023 on the project implementation and ongoing maintenance or usage of the digital NZTD

If it's not included in the above - I'd like to know if and what any legislative changes are needed as I note the Covid version of the NZTD was under the Covid framework."

Customs notes in your request that you provided a link to an Official Information Act request that has redacted information. Some of this information has since been released and can be found using the following link: https://www.customs.govt.nz/globalassets...

I would also like to provide you with a link to our Customs' external website that has some information that might be of use to you: https://www.customs.govt.nz/about-us/new...

Customs' has also proactively released a Cabinet paper titled 'New Zealand Traveller Declaration - Regulations to exempt persons from requirements to provide Customs with arrival information' that can be found using the following link: https://www.customs.govt.nz/globalassets...

As your request is broad in nature, could you please review this additional information that is already publicly available. Customs then invites you to refine the scope of your request or advise if this has provided you with the additional information that you were seeking. Could you please advise either way by CoP Friday 12 May 2023.

Ngā mihi, Tyson

Tyson Aiono (he/him)
Senior Advisor | Correspondence, Reviews and Ministerial Servicing New Zealand Customs Service | Te Mana Ārai o Aotearoa
M: 021 586 226 | Email: [email address]

show quoted sections

Kia ora Al,

Thank you for your response below clarifying the scope of your Official Information Act request to narrow your original request received on 1 May 2023. You have advised Customs you would like to request the following under the Official Information Act:

- Are there any documents since August 2022 that show the planned project deliverables and what was and hasn't been delivered to date?

- Any user experience or surveys or consumer research that was done (and their outputs for instance if a survey was commissioned, or a workshop ran I'd like to provided with knowing what happened as well as any outputs) as part of the implementation project to date"

- I think the scope of this is quite clear but I can refine to be 'since August 2022' what user experience or consumer research has been done, and can I please be provided any summaries of it that exist, or reports that resulted from that research.

- Any business case or similar documentation that explains the work to deliver the digital NZTD and what is planned and funded for post June 2023 and ideally this contains estimated costs on work to date and post June 2023 on the project implementation and ongoing maintenance or usage of the digital NZTD"

- I can only explain this further to help support you to narrow the scope as I think it's time boxed as is - I would assume planning has been done for ongoing work.
Is there any documents that show the upcoming plan or rollout after June 2023? Is there a business case for this work (which would show it too)? Is there any project reports that show the work planned to deliver the NZTD?

Customs will progress your request.

Please note that any in relation to any amended or clarified requests, Section 15(1AA) and (1AB) of the OIA deal with ‘amended or clarified requests’. Where an amendment or clarification was sought by an agency within seven working days after receiving the original request, the amended or clarified request can be treated as a new request which replaces the original one. This voids the agency’s obligation to respond to the original request, and re-starts the statutory time limit for responding to the new one.

Ngâ mihi, Tyson

Tyson Aiono (he/him)
Senior Advisor | Correspondence, Reviews and Ministerial Servicing New Zealand Customs Service | Te Mana Ârai o Aotearoa
M: 021 586 226 | Email: [email address]

show quoted sections

 

[Customs reference: OIA 23-159]

 

Tçnâ koe AI

 

Extension of time limit for request under the Official Information Act
1982

 

Thank you for your email to the New Zealand Customs Service (Customs)
dated 1 May 2023, requesting information under the Official Information
Act 1982 (the Act).

 

Thank you for clarifying the scope of your request on 10 May 2023 as:

•            “Are there any documents since August 2022 that show the
planned project deliverables and what was and hasn't been delivered to
date?”

•            "...any user experience or surveys or consumer research that
was done (and their outputs for instance if a survey was commissioned, or
a workshop ran I'd like to provided with knowing what happened as well as
any outputs) as part of the implementation project to date"

“I think the scope of this is quite clear but I can refine to be 'since
August 2022' what user experience or consumer research has been done, and
can I please be provided any summaries of it that exist, or reports that
resulted from that research.”

•            "...any business case or similar documentation that explains
the work to deliver the digital NZTD and what is planned and funded for
post June 2023 and ideally this contains estimated costs on work to date
and post June 2023 on the project implementation and ongoing maintenance
or usage of the digital NZTD"

“I can only explain this further to help support you to narrow the scope
as I think it's time boxed as is -   I would assume planning has been done
for ongoing work.”

•            “Is there any documents that show the upcoming plan or
rollout after June 2023? Is there a business case for this work (which
would show it too)? Is there any project reports that show the work
planned to deliver the NZTD?”

 

Customs is unable to process your request within the original timeframe
because the consultations necessary to make a decision on your request are
such that a proper response to the request cannot reasonably be made
within the original time limit. Therefore, Customs is extending the
timeframe for response by an additional 20 working days, pursuant to
section 15A(1)(b) of the Act.

 

The new due date for your request is 6 July 2023. Customs will provide a
response to you as soon as reasonably practicable and as soon as it
becomes available.

 

You have the right, by way of complaint to the Office of the Ombudsman
under section 28(3) of the Act, to seek an investigation and review of the
decision conveyed in this email.  

 

Nâku noa, nâ

Correspondence, Reviews and Ministerial Servicing

New Zealand Customs Service

 

show quoted sections

[Customs reference: OIA 23-159]

 

Tçnâ koe Al

 

Please find attached a response from the New Zealand Customs Service to
your request for information dated 1 May 2023, which you clarified on 10
May 2023, as well as four attachments referred to in the response letter.
 

 

Nâku noa, nâ

Correspondence, Reviews and Ministerial Servicing

New Zealand Customs Service

 

From: OIA <[1][email address]>
Sent: Tuesday, June 6, 2023 3:29 PM
To: Al <[2][FOI #22638 email]>
Cc: OIA <[3][email address]>
Subject: Extension of Official Information Act 1982 OIA 23-159

 

 

[Customs reference: OIA 23-159]

 

Tçnâ koe AI

 

Extension of time limit for request under the Official Information Act
1982

 

Thank you for your email to the New Zealand Customs Service (Customs)
dated 1 May 2023, requesting information under the Official Information
Act 1982 (the Act).

 

Thank you for clarifying the scope of your request on 10 May 2023 as:

•            “Are there any documents since August 2022 that show the
planned project deliverables and what was and hasn't been delivered to
date?”

•            "...any user experience or surveys or consumer research that
was done (and their outputs for instance if a survey was commissioned, or
a workshop ran I'd like to provided with knowing what happened as well as
any outputs) as part of the implementation project to date"

“I think the scope of this is quite clear but I can refine to be 'since
August 2022' what user experience or consumer research has been done, and
can I please be provided any summaries of it that exist, or reports that
resulted from that research.”

•            "...any business case or similar documentation that explains
the work to deliver the digital NZTD and what is planned and funded for
post June 2023 and ideally this contains estimated costs on work to date
and post June 2023 on the project implementation and ongoing maintenance
or usage of the digital NZTD"

“I can only explain this further to help support you to narrow the scope
as I think it's time boxed as is -   I would assume planning has been done
for ongoing work.”

•            “Is there any documents that show the upcoming plan or
rollout after June 2023? Is there a business case for this work (which
would show it too)? Is there any project reports that show the work
planned to deliver the NZTD?”

 

Customs is unable to process your request within the original timeframe
because the consultations necessary to make a decision on your request are
such that a proper response to the request cannot reasonably be made
within the original time limit. Therefore, Customs is extending the
timeframe for response by an additional 20 working days, pursuant to
section 15A(1)(b) of the Act.

 

The new due date for your request is 6 July 2023. Customs will provide a
response to you as soon as reasonably practicable and as soon as it
becomes available.

 

You have the right, by way of complaint to the Office of the Ombudsman
under section 28(3) of the Act, to seek an investigation and review of the
decision conveyed in this email.  

 

Nâku noa, nâ

Correspondence, Reviews and Ministerial Servicing

New Zealand Customs Service

 

show quoted sections