OIA 23 159 NZTD Post Implementation Review Tranche 2.pdf

NEW ZEALAND TRAVELLER DECLARATION
POST IMPLEMENTATION REVIEW (PIR) TRANCHE 2
under the Official Information Act 1982
Full title
NZTD Post Implementation Review (PIR) for Tranche 2
Author
Jacques du Toit
Date
02 Dec 2022
Released
IN CONFIDENCE

NZTD PIR TRANCHE 2

Executive Summary
The New Zealand Traveller Declaration programme is a partnership between MBIE
(Immigration NZ), Ministry for Primary Industries (MPI), Ministry of Health Manatū Hauora,
and New Zealand Customs Service. New Zealand Customs Service is the lead agency in
1982
this programme. The programme's main investment objective is:
“The NZTD programme will enable safe, secure, and efficient clearance and
enforcement services for passengers, crew, and staff (by air and by sea) while
Act
keeping New Zealand safe.”
The primary goal for Tranche 2 was to substantially enhance the health declaration tool
developed in Tranche 1 and integrate with other travel systems to support higher traveller
volumes at both the air and maritime ports.  Tranche 2 started on 02 May 2022 soon after
the NZTD going live on 25 March 2022 and ended with the NZTD being put into support
mode on 20 October 2022.  During its 187 days in operation, the NZTD processed nearly 1.9
million Traveller declarations, catering for 9,778 returning flights.  Originally the primary
Information
focus of Tranche 2 was to develop and deliver the NZTD Maritime solution, the NZTD Mobile
Application and continue to enhance the web based Digital Declaration (DD).  NZTD
continued to enhance the NZTD solution and developed, but did not implement, the Maritime
solution. The development of the NZTD mobile app was deferred until Tranche 3.
Official
Tranche 2 was characterised by frequent releases to the in-production system due to a
continuously evolving authorising environment which culminated in the revocation of COVID-
19 regulations for both air and sea travellers to New Zealand.  This continuously changing
the
nature of the legislative environment meant the NZTD had to regularly embrace and respond
to health border setting changes as the national COVID-19 response changed.
Also, where possible, NZTD would include a range of enhancements as per the
under
requirements of Tranche 2 business case. The programme delivered significant system
functionality and improvements in the form of improved accessibility functionality,
functionality that supports the reaction to events triggered by travellers’ actions (event driven
systems architecture), rework resulting from prioritising speed of development over final well
designed code that was remaining from Tranche 1, Maritime functionality, and implemented
various Health Rules changes. The headline changes were as follows:
•
Released
  PDT (pre-departure testing) removal, Release 1.6 - 13 June 2022
•  Resize QR code (supporting airline check-in at Air NZ kiosks), Release 1.7 - 7 July
2022
NEW ZEALAND CUSTOMS SERVICE
IN CONFIDENCE
1

NZTD PIR TRANCHE 2
•  Event Driven Architecture (functionality that supports the reaction to events typically
triggered by the traveller), Release 2.0 - 9/10 August 2022
•  Accessibility enhancements / Verification Assurance Sampling, Release 2.1 - 17
August
•  Vax certificates removal, Release 2.3 -- 12 September 2022
•  Support Mode, Release 2.5 - 20 October 2022.
•  Health Rule changes.  The following rules were implemented since Go-Live:
1982
o  QFT (Quarantine Free Travel) Rule
o  Self-testing Rule
Act
o  MIQ for Refugees Rule
o  QFT (Quarantine Free Travel) for Antarctic Travellers Rule
o  Manual Border Assessment Rule
o  QFT (Quarantine Free Travel) Rule (Beyond Covid) – This rule basically
removes all health-related travel rules from the NZTD.  This is the prevailing
rule now that the NZTD is in ‘support mode’.
•  Maritime toggle functionality – allows for the Maritime border related functionality to
Information
be activated or deactivated.
•  Various enhancements based on traveller and operational feedback, contact centre
enhancements, and operational enhancements such as eGate integration
During this tranche, the programme leadership team continued to implement responses to
Official
the lessons learnt during Tranche 1, especially regarding programme vision, alignment, and
accountability.
the
Work continued during Tranche 2 to address and close out the 43 recommendations of the
Technical Quality Assurance (TQA) conducted from 5 to 27 May 2022; 16 recommendations
remain work in progress.  Preparations are already on the way for the next Treasury
Gateway 0–4 review (27 February 2023 to 3 March 2023) and the second TQA (circa end of
under
April 2023).  Treasury Gateway 0–4 will gauge the programme’s readiness to transition the
NZTD to business groups in each of the four agencies.
With the NZTD now in support mode, the programme team is focused on delivering the
remaining functionality towards the achievement of its last business case Objective 3 -
enable safe, secure, and efficient clearance and enforcement services.

Released
Overall, the objectives set out for Tranche 2 (within the approved business case) were met,
except for the development of a NZTD mobile application is a considerable focus of the
programme during Tranche 3. The use of NZTD throughout the COVID-19 response to
support the processing of travellers at increased scale through the New Zealand border.

NEW ZEALAND CUSTOMS SERVICE
IN CONFIDENCE
2

NZTD PIR TRANCHE 2
Introduction
Background
The New Zealand Traveller Declaration programme is a partnership between Ministry of
Health -Manatū Hauora, MBIE (Immigration NZ), Ministry for Primary Industries (MPI), and
New Zealand Customs. New Zealand Customs is the lead agency in this programme.
Through Tranches 1 & 2 - NZTD system was originally implemented as a critical component 1982
of the reopening of New Zealand’s borders under the Reconnecting New Zealanders
framework. It enabled previous COVID-19 health risks to be managed effectively at the
Act
border and currently provides a platform to manage future risks such as new COVID-19
variants, future pandemics, or new biosecurity risks. New and changing border settings will
be digitally enabled with relative simplicity.
By June 2023, the NZTD system will provide a single point for travellers to complete their
digital traveller declaration, removing the need for a physical arrival card. It will link
biosecurity, prohibited goods, security and other existing border assessments including any
health risk assessment, and will extend to the maritime border.
Information
The NZTD programme is fully funded through to the planned go-live date of 30 June 2023,
at which time the system is intended to be operating as a BAU function with a transition
phase to fully embed the system with agencies by the end of 2023. The NZTD is developing
and implementing through three Tranches:

Official
1.
Tranche 1 – October 2021 to April 2022, now complete with some minor trailing
activities in place. (Note - The timeframe for Tranche 1 was formally extended out to
the
30 June 2022, via a change request to the Steering Committee.)
2.
Tranche 2 – May 2022 to 20 October 2022, the period covered by this report.
3.
Tranche 3 –May 2022 to June 2023, the delivery period currently in flight.
under
This ‘post implementation review’ for Tranche 2 signifies the official completion of all work
under Tranches 2 and acquittal against all commitments.

Released
NEW ZEALAND CUSTOMS SERVICE
IN CONFIDENCE
3

NZTD PIR TRANCHE 2
Post Implementation Review (PIR) Tranche 2
Purpose
The purpose of this document is to conduct a high-level review of the NZTD Programme
post the implementation of Tranche 2 of the programme.
Scope
The scope of this PIR is as follows:
1982
1.
Summary of delivery and outcomes for Tranche 2 of the NZTD Programme over the
period 2 May 2022 to 20 October 2022.
Act
2.
Programme performance to be assessed against the original programme business
case investment objectives and benefits including operational performance
measures.
3.
A summary update on the progress towards closing out the recommendations from
both the Treasury Gateway 0 and Technical Quality Assurance (TQA #1) reviews.
4.
An update on the Lessons Learnt from Tranche 1.
5.
An update on the progress on the Programme Assurance Plan to date.
Information
Tranche 2 Description
Tranche 2 started on 2 May 2022 after the NZTD going live on 25 March 2022 and ended
with the NZTD being placed into Support Mode on 20 October 2022.
Originally the primary focus of Tranche 2 was to develop and deliver the NZTD Maritime
Official
solution, the NZTD Mobile Application and continue to enhance the web-based Digital
Declaration (DD).
the
NZTD continued to enhance the NZTD solution and developed but did not implement the
Maritime solution and the NZTD mobile app was deferred.
Tranche 2 was characterised by frequent changes in requirement of the in-production
system and the associated authorising environment which culminated in the revocation of
under
COVID-19 regulations for both air and sea travellers to New Zealand.
The following is a list of key events during Tranche 2:
•  PDT removal, Release 1.6 - 13 June 2022
•  Resize QR code (supporting Air NZ Kiosk check-in), Release 1.7 - 7 July 2022
•  Event Driven Architecture, Release 2.0 - 9/10 August 2022
•  Accessibility enhancements / Verification Assurance Sampling, Release 2.1 - 17
Released
August
•  Vax certificates removal, Release 2.3 -- 12 September 2022
•  Support Mode, Release 2.5 - 20 October 2022.
NEW ZEALAND CUSTOMS SERVICE
IN CONFIDENCE
4

NZTD PIR TRANCHE 2
•  Health Rule changes.  The following rules were implemented since Go-Live:
o  QFT (Quarantine Free Travel) Rule
o  Self-testing Rule
o  MIQ for Refugees Rule
o  QFT for Antarctic Travellers Rule
o  Manual Border Assessment Rule
o  QFT (Quarantine Free Travel) Rule (Beyond Covid-19) – This rule removed  1982
all health-related travel rules from the NZTD.  This is the prevailing rule now
that the NZTD is in ‘support mode’.
Act
•  Maritime - A significant focus of the programme’s development effort was on the
NZTD solution for the Maritime border.  However, a legislative authorizing
environment for the Maritime solution was never achieved, as all maritime border
health requirements were revoked in September 2022 before the solution that was
planned could be implemented.  As a result, it was decided that the completed
development work towards the Maritime solution would be reserved (i.e., not
released into production) and become the foundation of the planned Tranche 3 go-
Information
live solution in June 2023.
•  Foot-and-Mouth Disease - During Tranche 2, the programme spent significant time
in mid-July 2022 focusing on a possible NZTD solution to respond to the Foot-and-
Mouth Disease (FMD) outbreak in Indonesia.
•  Lessons Learnt - Off the back of the lessons learnt during Tranche 1, the
Official
programme assessed and decided to adopt and implement a SAFE Agile
methodology.  The first PI (Programme Increment) planning took place on 1 & 2 June
the
2022 at the Sky Stadium.  The second PI took place at Customhouse on 21 & 23
September 2022.
•  With the revocation of the Air Border Order (ABO) on 20 October 2022, the NZTD no
longer had a legislative authorising environment, and as a result the NZTD system
under
was placed in ‘support mode’.  By ‘support mode’ is meant:
SUPPORT MODE: Continue NZTD as a traveller information site to maintain
awareness of NZTD so that we can quickly support border setting changes during
regulatory change and pilot the evolving declaration before Go Live in June 2023.
Which includes:
•  The cessation of collection of all health-related information and the
automatic data feed to National Border Service (NBS)
Released •  Continued operation of the NZTD website supporting traveller
communications considering upcoming regulatory change at the border
•  Hibernation of the declaration component of the NZTD (block placed on
Traveller Declaration page, not accessible to public)
NEW ZEALAND CUSTOMS SERVICE
IN CONFIDENCE
5

NZTD PIR TRANCHE 2
•  NZTD Declaration Site is kept ‘warm’ for fast turnaround time for
emergent risk,
•  The requirement to have completed an NZTD will be removed from the e-
Gates
•  At a later stage, site will be used as live pilot site (to support staged DD).

1982
Act
Information

Performance against the Business Case investment objectives
The three original investment objectives for NZTD are:
Official
1.
Objective-1: Enact the reinstatement of Quarantine-Free Travel as and when
required by Cabinet and the Ministry of Health. – achieved in Tranche 1.
the
2.
Objective-2: Enact individual risk assessment and management of travellers through
three risk-based entry pathways as and when required by Cabinet and the Ministry of
Health. – achieved in Tranche 1.
3.
Objective-3: Provide safe, secure, and efficient clearance and enforcement services
under
for passengers, crew and staff while keeping New Zealand safe.
In the previous NZTD PIR for Tranche 1, investment objectives 2 & 3 were acquitted. It was
asserted that Tranches 2 & 3 are focussed on achieving the longer-term strategic intent
behind investment Objective-3.

New NZTD features and functionality
Released
The following new functionality and features were released during Tranche 2:
•  PDT removal, Release 1.6 - 13 June2022
•  Resize QR code (supporting airline check-in), Release 1.7 - 7 July 2022
NEW ZEALAND CUSTOMS SERVICE
IN CONFIDENCE
6

NZTD PIR TRANCHE 2
•  Event Driven Architecture, Release 2.0 - 9/10 August 2022
•  Accessibility enhancements / Verification Assurance Sampling, Release 2.1 - 17
August
•  Maritime toggle functionality, Release 2.2 – 7 September.  This release included the
following functionality specific to Maritime, that was developed to support the
2022/2023 cruise season:
o  CAPTCHA bypass
1982
o  Maritime feature
o  Citizenship question
Act
o  Residency question
o  First international port of departure functionality
o  Development to cater for Emergency contact details
o  Development to cater for Contact functionality
o  Development to cater for Vac upload functionality
o  Development to cater for PDT upload functionality.
•  Vax certificates removal, Release 2.3 - 12 September 2022
Information
•  Support Mode, Release 2.5 - 20 October 2022
•  Tranche 2 also included various enhancements based on traveller and operational
feedback, contact centre enhancements, and operational enhancements such as
eGate integration.

NZTD Budget
Official
The NZTD Programme delivered its Tranche 2 objectives within the programme’s budget.
the
Although the programme’s budget is not aligned or reported against programme tranches as
there is an overlap of tranche work, the programme budget status below shows that the
programme has reported within the approved budget baseline, up to when Tranche-2 is
proposed to be completed. Please refer to the table below:
under

Released
NZTD Programme Budget, October 2022

NEW ZEALAND CUSTOMS SERVICE
IN CONFIDENCE
7

NZTD PIR TRANCHE 2
Deferred or no longer required functionality
1.  Maritime Border functionality: Original business case requirement – “Al  maritime
travellers, including for cruise ships, commercial and small craft.”  The functionality to
support the Maritime border was developed but in the absence of a legislative
authorising environment a decision was made to defer its release into the NZTD
production version.  This functionality will now be released in 2023 as part of Tranche 3.
2.  Mobile Application: Original business case requirement – “A traveller can make a
declaration using the website or using a mobile app. Mobile app provides easy QR code  1982
and passport scanning and allows the reuse of declaration data across multiple
journeys.”  Due to changes to the Air Border Order, the development of this functionality
was deferred to Tranche 3.
Act
3.  Group functionality: Original business case requirement – “Parents and others can
complete a group digital declaration and identify children or dependents. Groups can
then be better facilitated, and consistent group journeys ensured”.  The development of
this functionality was deferred to Tranche 3.
4.  Integration with other external systems: Original business case requirement –
“Al ows for integration with other external systems, e.g., airline booking systems, cruise
passenger bulk info provision, visa assistance centres, etc.”.  An analysis is required
under Tranche 3 is to determine which parts of this business case requirement is
Information
relevant under a digital declaration not driven by pandemic response requirements.
5.  Integration with MIQ: Original business case requirement – “Integration with MIQ or
future quarantine systems to check existing bookings and make bookings on behalf from
a traveller declaration”.  This was confirmed to no longer be a requirement as MIQ no
longer operates.
Official
6.  Immigration eligibility checks: Original business case requirement – “Immigration
eligibility checks to determine whether a traveller has entitlement to enter NZ as part of
the declaration process”. This was confirmed to no longer be a requirement for the roll
the
out of NZTD Tranche 3 since this was largely a deliverable for supporting health check
requirements at the border.
7.  Integration with other external applications: Original business case requirement –
“Allows for integration into external apps, e.g., digital wallets, IATA travel pass, Airline
under
‘day of travel’ apps, etc.,”. This was a requirement to board an aircraft under Tranche 2
NZTD configuration.  As there will not be a traveller pass as part of the Tranche 3
solution, this is confirmed to no longer be a requirement.

Released
NEW ZEALAND CUSTOMS SERVICE
IN CONFIDENCE
8

NZTD PIR TRANCHE 2
Operational performance update
A comprehensive set of Key Performance Indicators (KPIs) were developed for Tranche 1.
These KPIs are being reported to the NZTD Programme Steering Committee as a standard
agenda item.  The KPIs provide direct evidence of our most critical performance areas,
against the NZTD business case. Please refer to the graphic below summarising the NZTD
performance for the period 25 March 2022 to 19 October 2022:
1982
Act
Information
Official
the
under

Figure 1: NZTD Operational performance summary (20 October 2022).

The data analysis shown in Figure 1: NZTD Operational performance summary supports the
success of the NZTD system in reopening the border and managing the increase in
Released
travellers to Aotearoa.
•  During its 187 days in operation, the NZTD processed 1.9 million Traveller
declarations, catering for 9,778 returning flights.
NEW ZEALAND CUSTOMS SERVICE
IN CONFIDENCE
9

NZTD PIR TRANCHE 2
•  The ‘turnback rate’ of submitted declarations continued to trend down as system
improvements were made as a direct result of feedback from travellers and border
operations staff.
•  Similarly, the number of travellers successfully using the eGates increased as the
NZTD facilitated easier compliance.
NZTD benefits achieved in Tranche 2
The NZTD’s unique contribution to the Border Sector Strategy 2022 is
“Providing safe, secure and efficient digital border clearance and enforcement
1982
services for passengers, crew and staff while protecting and promoting New
Zealand.”
Act
NZTD will benefit the Border System through:
•  A more seamless customer experience
•  Reduce risk (managing risk offshore where possible)
•  Increase effectiveness & business sustainability
•  Sustain effective border operations for government public health and border policy
(Tranche 1)
To support achieving these benefits, a comprehensive set of KPIs were recently defined
against which these benefits will be tracked and reported on in the long term when the NZTD
Information
is implemented in BAU in June 2023 - see Figure 2 - Long-term benefits for the NZ Border
System – Measures of our success.
Official
the
under
Released
NEW ZEALAND CUSTOMS SERVICE
IN CONFIDENCE
10

NZTD PIR TRANCHE 2
1982
Act
Information
Official
the
under

Figure 2. Long-term NZTD Performance KPIs

Released

NEW ZEALAND CUSTOMS SERVICE
IN CONFIDENCE
11

NZTD PIR TRANCHE 2

The Tranche 2 initial performance against these Benefits are as follows:
1.  Benefit 1 - Provide a more seamless customer experience. Aiming to improve the
efficiency of the traveller processing system, reducing the need for duplicate
documentation, and improving the level of traveller knowledge of the requirements for
entry to NZ will improve the traveller experience and compliance at the border.
•  As measured by improved average wait times for compliant travellers, improved
compliance rates and improved public sentiment and satisfaction (reduction in
complaints), accessibility & inclusivity of the end-to-end system.
1982
•  Actual performance – System enhancements and improvements as a direct
result of traveller and border operations staff feedback contributed directly to an
improved customer experience.  The time to complete a traveller declaration
Act
improved over the course of Tranche 2.  Also, customer complaints (i.e.,
complaints requiring a response from the Minister’s Office-), was at only 1 per
70,000 travellers.
a.
2.  Benefit 2 - Reduce Risk (managing risk offshore where possible). Identifying most of
the person risk offshore, targeting known risks and providing flexibility to adapt to the
changing risk environment.
•  As measured above by improved compliance rates, improved public perception
on border security, improved accuracy of identifying and intervening with active
non compliers.
Information
•  Actual performance – By definition, the submission of a fully completed, and
compliant traveller declaration contributes directly and significantly to the
reduction of risk at the border.  Much work has gone into making it as easy as
possible for travellers to successfully complete their declaration.  Compliance and
NZTD use increased significantly because of the NZTD enhancement and of note
Official
when the requirement for PDT (Pre-departure Tests) was removed on 13 June
2022 (See Graphic 1: NZTD Operational performance summary).
•  In addition to this, the programme’s communications campaigns, Airline industry
the
engagement, and other initiatives reached more travellers, and operational and
contact centre staff gained more training and experience with the NZTD. They
could give more specific feedback on enhancing the system, and so contributed
to achieving this outcome. Examples of supporting campaigns:
o  13 August to 1 September 2022 - Supporting the Foot-and-Mouth disease
under
response.
o  12 September 2022 to 31 October - Vaccination status was no longer
required from 13th September 2022.  This campaign alone reached
2,656,352 expats in key nations, 577,695 people in Pacific Nations,
1,576,849 people in Latin America and 1,585,667 people in New Zealand.
o  1 July to 31 December - Ongoing: Monthly maintenance of Companion
website search engine optimisation so travellers can find us.
•  Summary of training provided during Tranche 2 in support of this benefit:
Released o  27 Customs Service Advisors (CSAs) trained and re-trained in line with
each pilot build
o  Trained four Datacom Trainers trained and re-trained in line with each
pilot build (they then followed a Train the Trainer approach in house)
NEW ZEALAND CUSTOMS SERVICE
IN CONFIDENCE
12

NZTD PIR TRANCHE 2
o  30 Quality Assurance Analyst/Senior CSA/Technical CSA –
Overview/walkthrough question and answer sessions repeated per pilot
and go-live
o  6 ALO/IBO Overview/walkthrough question and answer sessions
repeated per pilot and go-live
o  Trained150 MFAT (NZ Inc) staff
o  Trained 500 Indian Travel Agents overview/walkthrough question and
answer sessions.
3.
4.  Benefit 3 - Increase effectiveness and business sustainability. Creating capacity
1982
within the system to better focus on improving the customer experience and reducing
risk at the border, more targeted utilization of resources, streamline passenger flow,
earlier and more complete information will improve efficiency of border operations.
•
Act
  As measured by improved public sentiment and satisfaction (reduction in
complaints), increased capacity focused on higher risk/non compliers, reduced
wait time at border for complaint passengers, reduction in inspection table FTEs.
•  Actual performance – The ‘turnback rate’ of submitted declarations continued to
trend down as system improvements were made as a direct result of feedback
from travellers and border operations staff.  Similarly, the number of travellers
eligible to use the eGates increased as the NZTD facilitated easier compliance.
Both these factors contributed towards streamlining passenger flow.

5.  Benefit 4 - Sustained effective border operations for government public health and
border policy (added). This benefit relates to the need for ongoing management and
Information
evolution of the existing system in response to changes of border opening and health
settings.
•  As measured by the sustained/or improved performance of the order in managing
increasing numbers of travellers during the COVID-19 response (see NZTD
system performance report).
•  Actual performance – This was achieved, the NZTD programme responded in
Official
time for all legislative changes and was able to provide the support to operations
necessary to enable assessments against COVID-19 border requirements. In
addition, NZTD worked ‘under load’ as during Tranche 2 there was a
the
considerable increase in travellers using the NZTD. System enhancements and
improvements as a direct result of traveller and border operations staff feedback
contributed directly to an improved customer experience.  The communications
campaigns noted above also contributed significantly towards promoting this
benefit.
under

Progress update on the Tranche 1 Lessons Learnt
1.  The programme management model needs better alignment to the process of
delivering transformation. Updates and comments:
•  Generally, the programme is making great progress with significant headway
made over the past three months.
•  The programme is developing a connection between the benefits (performance
measures) soon to be finalised, the epics and features in the product roadmap.
Released
•  The programme is clarifying what is being delivered so the organisational change
team can make change plans and internal communications.
•  The programme is conducting an early review in time to be ready for Gateway 4,
this will include a review of benefits.
NEW ZEALAND CUSTOMS SERVICE
IN CONFIDENCE
13

NZTD PIR TRANCHE 2
2.  Programme accountability needs to be clearly defined and the leadership team
held to that accountability.  Updates and comments:
•  It was recognised that there was significant work conducted to provide the
programme with clarity on roles and responsibilities, most felt the structure works.
•  There is a need for better and clearer process for the management and capture
of decisions.
•  More work required to bring the business owners into the decision-making
processes.
•  There is a need to reaffirm some details of demarcation for the Transition period  1982
leading up to the NZTD go-live in June 2023.
3.  The Agile approach needs to flourish inside a government model and therefore
Act
a hybrid delivery model is required.  (A hybrid delivery model combines the
SAFe Agile with the more traditional MSP – Managing Successful Programmes
methodologies to achieve the best of both worlds in terms of governance and
delivery.)  We need to identify particular methodology and all participants that
are part of the programme delivery model should participate as per the pre-
defined processes.  Updates and comments:
•  The programme is working to implement the SAFe Agile methodology.  The use
of SAFe Agile is working and developing well, and it was noted that there has
been a great improvement over the past three months.
•  There is more work to go but this is probably never ending and continuing this
Information
trajectory will give great lift to the agile team performance in the coming months.
•  The team is focussing on reporting discipline and velocity management is critical.
4.  Increased capacity for product management will assist in the integration of
workstreams and operations.  Updates and comments:
•  Product management improvements are continuing throughout the programme,
Official
and progress to date is highly regarded by all.
•  The programme team is working to better align the roadmap with the benefits is
essential to get better outcomes from change and comms.
the
•  Product owners and business owners’ participation is essential to the product
management model continuing to improve.
•  The programme team is doing further work to ensure the programme and product
management integration continues to improve.
under
5.  A defined plan of product delivery coupled to the programme vision and
benefits realisation will offer a clear pathway from which the desired
transformation can be achieved.  Updates and comments:
•  The programme and product management teams are focussing on creating
synergy.
•  This is a significant requirement for Change and Comms to get the message
right.
•
Released
  The programme team is working on establishing this pathway as part of the
benefits management planning currently underway.
Assurance update
NEW ZEALAND CUSTOMS SERVICE
IN CONFIDENCE
14

NZTD PIR TRANCHE 2
Work continues to address and close out all 43 recommendations of the Technical Quality
Assurance (TQA) conducted from 05 to 27 May 2022.  The progress status as of 28
November 2022 is as follows:
•  24 TQA recommendations have been mitigated and closed
•  16 TQA recommendations are still in progress
•  2 TQA recommendations have been deferred
•  1 TQA recommendation has been agreed not to be done as it would not deliver the  1982
required benefit in the remaining time of the programme.
The primary unresolved TQA and Gateway 0 recommendation remains the establishment of
Act
a single instance of Jira (and Confluence) to facilitate across-agency collaboration (TQA
Recommendation 1.23).  This recommendation is currently listed as an ‘Issue’ in the NZTD
Programme Issue register and is actively being worked on to find a resolution.
The planning in the programme Assurance Plan was updated as follows:
•  Gateway review - The next Gateway Review (Gateway 0–4) is scheduled for 27
February 2023 to 03 March 2023. The Gateway 0–4 will gauge the programme’s
readiness to transition the NZTD to operations.  Information
•  TQA #2 – The dates for the next TQA (TQA #2) are yet to be confirmed but is
expected to take place in April 2023.
Recommendations
It is recommended that the NZTD Joint Executive Board notes:
Official

•  The NZTD programme delivered its Tranche 2 objectives within the programme’s
budget, with the exception of the functionality deferred for development in Tranche 3,
the
and the functionality confirmed as no longer a requirement (see points 2 and 3).

•  The functionality specified in the original Business Case for development in Tranche
2 was deferred for development in Tranche 3 as follows:
o  Maritime Border functionality: Original business case requirement – “Al
under
maritime travellers, including for cruise ships, commercial and small craft.”
The functionality to support the Maritime border was developed but in the
absence of an authorising environment a decision was made to defer its
release into the NZTD production version.  This functionality will now be
released in early 2023 as part of Tranche 3.
o  Mobile Application: Original business case requirement – “A traveller can
make a declaration using the website or using a mobile app. Mobile app
provides easy QR code and passport scanning and allows the reuse of
Released declaration data across multiple journeys.”  Due to changes to the Air Border
Order, the development of this functionality was deferred to Tranche 3.
o  Group functionality: Original business case requirement – “Parents and
others can complete a group digital declaration and identify children or
NEW ZEALAND CUSTOMS SERVICE
IN CONFIDENCE
15

NZTD PIR TRANCHE 2
dependents. Groups can then be better facilitated, and consistent group
journeys ensured”.  The development of this functionality was deferred to
Tranche 3.

•  The functionality specified in the original Business Case for development in Tranche
2 was confirmed to no longer be a requirement:
o  Physical Arrival card: Original business case requirement – “Travel ers
complete a physical arrival card in addition to the NZTD digital health
declaration”.
1982
o  Integration with MIQ: Original business case requirement – “Integration
with MIQ or future quarantine systems to check existing bookings and make
bookings on behalf from a traveller declaration”.
o  Immigration eligibility checks: Original business case requirement –
Act
“Immigration eligibility checks to determine whether a traveller has entitlement
to enter NZ as part of the declaration process”.
o  Integration with other external applications: Original business case
requirement – “Al ows for integration into external apps, e.g., digital wallets,
IATA travel pass, Airline ‘day of travel’ apps, etc”.
•  This PIR includes the following actions that will remain underway to ensure
improvement in the delivery of the programme:
o  Continuous planning and revision of programme progress against benefits
identified in the strategic assessment.
Information
o  Assuring the programme delivery against the programme assurance plan,
tailored to the areas of concern as the programme proceeds in the
implementation phase of Tranche 3.
o  Continuous focus on technical quality assurance as required by the extent of the
recommendations from the previous TQA.
o  Investment and programme management activities are targeted towards a
Official
comprehensive benefits realisation strategy and aligned in time for the program
gateway review (Gateway 0-4) in February and March 2023.
•  The NZTD Steering Committee provided endorsement of this report on 6th December
the
2022, and that Tranche 2 is complete and all focus will now be directed to Tranche 3
delivery of the remaining work towards the final Investment objective-3 - “Provide
safe, secure, and efficient clearance and enforcement services for passengers, crew
and staff while keeping New Zealand safe.”
under

Released
NEW ZEALAND CUSTOMS SERVICE
IN CONFIDENCE
16