Digital NZTD work planned or completed to June 2023 & beyond

Al made this Official Information request to New Zealand Customs Service

The request was successful.

From: Al

Hi everyone,

I'd like to understand the work to date - June 2023 and beyond on the digital NZTD project
as well as what is planned after June 2023 including the legislation it sits under.

A previous OIA request included a planning document however the work to June 2023 was entirely redacted:
https://www.customs.govt.nz/globalassets...

Further proactive releases available on the Customs website, detail a lot of work on Covid and the NZTD, but I'm really interested in what the project has been doing since August 2022 and what is now planned post June 2023.

I'd like to request the following.

Any documents or communications:
- that show work that was due to be, or done by, June 2023 on the implementation of the digital traveller declaration - what has been worked on, and what is the status of that work?

- any user experience or surveys or consumer research that was done (and their outputs for instance if a survey was commissioned, or a workshop ran I'd like to provided with knowing what happened as well as any outputs) as part of the implementation project to date

- any business case or similar documentation that explains the work to deliver the digital NZTD and what is planned and funded for post June 2023 and ideally this contains estimated costs on work to date and post June 2023 on the project implementation and ongoing maintenance or usage of the digital NZTD

If it's not included in the above - I'd like to know if and what any legislative changes are needed as I note the Covid version of the NZTD was under the Covid framework.

Thank you for your help to understand this,
Al

Link to this

From: OIA
New Zealand Customs Service

Thank you for contacting the New Zealand Customs Service. This is an
automatic reply to let you know that we have received your correspondence.

If your correspondence relates to an Official Information Act request, we
will consider and respond to your request in accordance with the Official
Information Act 1982 (the Act). Under section 15(1) of the Act, we are
required to make and inform you of our decision on your request as soon as
reasonably practicable and in any case not later than 20 working days
after the day on which your request is received.  If you would like to
calculate the timeframe, you can use the Ombudsman's online calculator
here: [1]http://www.ombudsman.parliament.nz/

 

If we need to clarify, or transfer your request, or extend the timeframe
for response, we will contact you shortly. If more than 20 working days
are needed due to the potential workload and/or consultations involved in
answering your request, we will notify you accordingly.

 

Please note, we publish some of our Official Information Act responses on
our web site. We will not publish your name or contact details.

 

 

 

 

 

 

Te Mana Ārai o Aotearoa, New Zealand Customs Service encourages up to date
vaccination. To meet our workplace safety requirements you should not
attend a Customs site if you are feeling unwell or have COVID-19 symptoms
or have positive household close contacts.

The information contained in this email is intended for the addressees and
is not necessarily the official view or communication of the New Zealand
Customs Service.

This email may contain information that is confidential or legally
privileged. If you received this in error, please:

 a. Reply promptly to that effect, remove this email and any replies from
your system.
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References

Visible links
1. http://www.ombudsman.parliament.nz/

Link to this

From: AIONO Tyson
New Zealand Customs Service

Kia ora Al,

Thank you for your Official Information Act request below received by the New Zealand Customs Service (Customs) on 1 May 2023 requesting the following:

"Any documents or communications:
- that show work that was due to be, or done by, June 2023 on the implementation of the digital traveller declaration - what has been worked on, and what is the status of that work?

- any user experience or surveys or consumer research that was done (and their outputs for instance if a survey was commissioned, or a workshop ran I'd like to provided with knowing what happened as well as any outputs) as part of the implementation project to date

- any business case or similar documentation that explains the work to deliver the digital NZTD and what is planned and funded for post June 2023 and ideally this contains estimated costs on work to date and post June 2023 on the project implementation and ongoing maintenance or usage of the digital NZTD

If it's not included in the above - I'd like to know if and what any legislative changes are needed as I note the Covid version of the NZTD was under the Covid framework."

Customs notes in your request that you provided a link to an Official Information Act request that has redacted information. Some of this information has since been released and can be found using the following link: https://www.customs.govt.nz/globalassets...

I would also like to provide you with a link to our Customs' external website that has some information that might be of use to you: https://www.customs.govt.nz/about-us/new...

Customs' has also proactively released a Cabinet paper titled 'New Zealand Traveller Declaration - Regulations to exempt persons from requirements to provide Customs with arrival information' that can be found using the following link: https://www.customs.govt.nz/globalassets...

As your request is broad in nature, could you please review this additional information that is already publicly available. Customs then invites you to refine the scope of your request or advise if this has provided you with the additional information that you were seeking. Could you please advise either way by CoP Friday 12 May 2023.

Ngā mihi, Tyson

Tyson Aiono (he/him)
Senior Advisor | Correspondence, Reviews and Ministerial Servicing New Zealand Customs Service | Te Mana Ārai o Aotearoa
M: 021 586 226 | Email: [email address]

-----Original Message-----
From: Al <[FOI #22638 email]>
Sent: Monday, 1 May 2023 12:23
To: OIA <[email address]>
Subject: Official Information request - Digital NZTD work planned or completed to June 2023 & beyond

Hi everyone,

I'd like to understand the work to date - June 2023 and beyond on the digital NZTD project as well as what is planned after June 2023 including the legislation it sits under.

A previous OIA request included a planning document however the work to June 2023 was entirely redacted:
https://www.customs.govt.nz/globalassets...

Further proactive releases available on the Customs website, detail a lot of work on Covid and the NZTD, but I'm really interested in what the project has been doing since August 2022 and what is now planned post June 2023.

I'd like to request the following.

Any documents or communications:
- that show work that was due to be, or done by, June 2023 on the implementation of the digital traveller declaration - what has been worked on, and what is the status of that work?

- any user experience or surveys or consumer research that was done (and their outputs for instance if a survey was commissioned, or a workshop ran I'd like to provided with knowing what happened as well as any outputs) as part of the implementation project to date

- any business case or similar documentation that explains the work to deliver the digital NZTD and what is planned and funded for post June 2023 and ideally this contains estimated costs on work to date and post June 2023 on the project implementation and ongoing maintenance or usage of the digital NZTD

If it's not included in the above - I'd like to know if and what any legislative changes are needed as I note the Covid version of the NZTD was under the Covid framework.

Thank you for your help to understand this, Al

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #22638 email]

Is [Customs request email] the wrong address for Official Information requests to New Zealand Customs Service? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

Te Mana Ārai o Aotearoa, New Zealand Customs Service encourages up to date vaccination. To meet our workplace safety requirements you should not attend a Customs site if you are feeling unwell or have COVID-19 symptoms or have positive household close contacts.

The information contained in this email is intended for the addressees and is not necessarily the official view or communication of the New Zealand Customs Service.

This email may contain information that is confidential or legally privileged. If you received this in error, please:

1. Reply promptly to that effect, remove this email and any replies from your system.
2. Do not act on this email in any other way.

hide quoted sections

Link to this

From: Al

Hallo Tyson,

Thank you for your response. I've been through the documents you sent me the links too - but I did get quite puzzled as they do not relate to my request.

The last available information is from August 2022 (ignoring the Cabinet documents which are not relevant to my request) as you acknowledge and my request was to find out what happened since then and the status of the work.

Here is my 1st request:
"...that show work that was due to be, or done by, June 2023 on the implementation of the digital traveller declaration - what has been worked on, and what is the status of that work?"

I can reword that to:
Are there any documents since August 2022 that show the planned project deliverables and what was and hasn't been delivered to date?

Here is my 2nd request:
"...any user experience or surveys or consumer research that was done (and their outputs for instance if a survey was commissioned, or a workshop ran I'd like to provided with knowing what happened as well as any outputs) as part of the implementation project to date"

I think the scope of this is quite clear but I can refine to be 'since August 2022' what user experience or consumer research has been done, and can I please be provided any summaries of it that exist, or reports that resulted from that research.

Here is my 3rd request
"...any business case or similar documentation that explains the work to deliver the digital NZTD and what is planned and funded for post June 2023 and ideally this contains estimated costs on work to date and post June 2023 on the project implementation and ongoing maintenance or usage of the digital NZTD"

I can only explain this further to help support you to narrow the scope as I think it's time boxed as is - I would assume planning has been done for ongoing work.
Is there any documents that show the upcoming plan or rollout after June 2023? Is there a business case for this work (which would show it too)? Is there any project reports that show the work planned to deliver the NZTD?

Taking this together with my 1st request shows the work done or not done to date (since August 2022) alongside the future plans post June 2023.

I hope this helps you Tyson,

Al

Link to this

From: AIONO Tyson
New Zealand Customs Service

Kia ora Al,

Thank you for your response below clarifying the scope of your Official Information Act request to narrow your original request received on 1 May 2023. You have advised Customs you would like to request the following under the Official Information Act:

- Are there any documents since August 2022 that show the planned project deliverables and what was and hasn't been delivered to date?

- Any user experience or surveys or consumer research that was done (and their outputs for instance if a survey was commissioned, or a workshop ran I'd like to provided with knowing what happened as well as any outputs) as part of the implementation project to date"

- I think the scope of this is quite clear but I can refine to be 'since August 2022' what user experience or consumer research has been done, and can I please be provided any summaries of it that exist, or reports that resulted from that research.

- Any business case or similar documentation that explains the work to deliver the digital NZTD and what is planned and funded for post June 2023 and ideally this contains estimated costs on work to date and post June 2023 on the project implementation and ongoing maintenance or usage of the digital NZTD"

- I can only explain this further to help support you to narrow the scope as I think it's time boxed as is - I would assume planning has been done for ongoing work.
Is there any documents that show the upcoming plan or rollout after June 2023? Is there a business case for this work (which would show it too)? Is there any project reports that show the work planned to deliver the NZTD?

Customs will progress your request.

Please note that any in relation to any amended or clarified requests, Section 15(1AA) and (1AB) of the OIA deal with ‘amended or clarified requests’. Where an amendment or clarification was sought by an agency within seven working days after receiving the original request, the amended or clarified request can be treated as a new request which replaces the original one. This voids the agency’s obligation to respond to the original request, and re-starts the statutory time limit for responding to the new one.

Ngâ mihi, Tyson

Tyson Aiono (he/him)
Senior Advisor | Correspondence, Reviews and Ministerial Servicing New Zealand Customs Service | Te Mana Ârai o Aotearoa
M: 021 586 226 | Email: [email address]

-----Original Message-----
From: Al <[FOI #22638 email]>
Sent: Wednesday, 10 May 2023 8:53 am
To: AIONO Tyson <[email address]>
Subject: RE: Official Information request - Digital NZTD work planned or completed to June 2023 & beyond

Hallo Tyson,

Thank you for your response. I've been through the documents you sent me the links too - but I did get quite puzzled as they do not relate to my request.

The last available information is from August 2022 (ignoring the Cabinet documents which are not relevant to my request) as you acknowledge and my request was to find out what happened since then and the status of the work.

Here is my 1st request:
"...that show work that was due to be, or done by, June 2023 on the implementation of the digital traveller declaration - what has been worked on, and what is the status of that work?"

I can reword that to:
Are there any documents since August 2022 that show the planned project deliverables and what was and hasn't been delivered to date?

Here is my 2nd request:
"...any user experience or surveys or consumer research that was done (and their outputs for instance if a survey was commissioned, or a workshop ran I'd like to provided with knowing what happened as well as any outputs) as part of the implementation project to date"

I think the scope of this is quite clear but I can refine to be 'since August 2022' what user experience or consumer research has been done, and can I please be provided any summaries of it that exist, or reports that resulted from that research.

Here is my 3rd request
"...any business case or similar documentation that explains the work to deliver the digital NZTD and what is planned and funded for post June 2023 and ideally this contains estimated costs on work to date and post June 2023 on the project implementation and ongoing maintenance or usage of the digital NZTD"

I can only explain this further to help support you to narrow the scope as I think it's time boxed as is - I would assume planning has been done for ongoing work.
Is there any documents that show the upcoming plan or rollout after June 2023? Is there a business case for this work (which would show it too)? Is there any project reports that show the work planned to deliver the NZTD?

Taking this together with my 1st request shows the work done or not done to date (since August 2022) alongside the future plans post June 2023.

I hope this helps you Tyson,

Al

-----Original Message-----

Kia ora Al,

Thank you for your Official Information Act request below received by the New Zealand Customs Service (Customs) on 1 May 2023 requesting the following:

"Any documents or communications:
- that show work that was due to be, or done by, June 2023 on the implementation of the digital traveller declaration - what has been worked on, and what is the status of that work?

- any user experience or surveys or consumer research that was done (and their outputs for instance if a survey was commissioned, or a workshop ran I'd like to provided with knowing what happened as well as any outputs) as part of the implementation project to date

- any business case or similar documentation that explains the work to deliver the digital NZTD and what is planned and funded for post June 2023 and ideally this contains estimated costs on work to date and post June 2023 on the project implementation and ongoing maintenance or usage of the digital NZTD

If it's not included in the above - I'd like to know if and what any legislative changes are needed as I note the Covid version of the NZTD was under the Covid framework."

Customs notes in your request that you provided a link to an Official Information Act request that has redacted information. Some of this information has since been released and can be found using the following link: https://www.customs.govt.nz/globalassets...

I would also like to provide you with a link to our Customs' external website that has some information that might be of use to you: https://www.customs.govt.nz/about-us/new...

Customs' has also proactively released a Cabinet paper titled 'New Zealand Traveller Declaration - Regulations to exempt persons from requirements to provide Customs with arrival information' that can be found using the following link: https://www.customs.govt.nz/globalassets...

As your request is broad in nature, could you please review this additional information that is already publicly available. Customs then invites you to refine the scope of your request or advise if this has provided you with the additional information that you were seeking. Could you please advise either way by CoP Friday 12 May 2023.

Ngâ mihi, Tyson

Tyson Aiono (he/him)
Senior Advisor | Correspondence, Reviews and Ministerial Servicing New Zealand Customs Service | Te Mana Ârai o Aotearoa
M: 021 586 226 | Email: [email address]

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #22638 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

Te Mana Ârai o Aotearoa, New Zealand Customs Service encourages up to date vaccination. To meet our workplace safety requirements you should not attend a Customs site if you are feeling unwell or have COVID-19 symptoms or have positive household close contacts.

The information contained in this email is intended for the addressees and is not necessarily the official view or communication of the New Zealand Customs Service.

This email may contain information that is confidential or legally privileged. If you received this in error, please:

1. Reply promptly to that effect, remove this email and any replies from your system.
2. Do not act on this email in any other way.

hide quoted sections

Link to this

From: OIA
New Zealand Customs Service

 

[Customs reference: OIA 23-159]

 

Tçnâ koe AI

 

Extension of time limit for request under the Official Information Act
1982

 

Thank you for your email to the New Zealand Customs Service (Customs)
dated 1 May 2023, requesting information under the Official Information
Act 1982 (the Act).

 

Thank you for clarifying the scope of your request on 10 May 2023 as:

•            “Are there any documents since August 2022 that show the
planned project deliverables and what was and hasn't been delivered to
date?”

•            "...any user experience or surveys or consumer research that
was done (and their outputs for instance if a survey was commissioned, or
a workshop ran I'd like to provided with knowing what happened as well as
any outputs) as part of the implementation project to date"

“I think the scope of this is quite clear but I can refine to be 'since
August 2022' what user experience or consumer research has been done, and
can I please be provided any summaries of it that exist, or reports that
resulted from that research.”

•            "...any business case or similar documentation that explains
the work to deliver the digital NZTD and what is planned and funded for
post June 2023 and ideally this contains estimated costs on work to date
and post June 2023 on the project implementation and ongoing maintenance
or usage of the digital NZTD"

“I can only explain this further to help support you to narrow the scope
as I think it's time boxed as is -   I would assume planning has been done
for ongoing work.”

•            “Is there any documents that show the upcoming plan or
rollout after June 2023? Is there a business case for this work (which
would show it too)? Is there any project reports that show the work
planned to deliver the NZTD?”

 

Customs is unable to process your request within the original timeframe
because the consultations necessary to make a decision on your request are
such that a proper response to the request cannot reasonably be made
within the original time limit. Therefore, Customs is extending the
timeframe for response by an additional 20 working days, pursuant to
section 15A(1)(b) of the Act.

 

The new due date for your request is 6 July 2023. Customs will provide a
response to you as soon as reasonably practicable and as soon as it
becomes available.

 

You have the right, by way of complaint to the Office of the Ombudsman
under section 28(3) of the Act, to seek an investigation and review of the
decision conveyed in this email.  

 

Nâku noa, nâ

Correspondence, Reviews and Ministerial Servicing

New Zealand Customs Service

 

-----Original Message-----
From: Al <[FOI #22638 email]>
Sent: Wednesday, 10 May 2023 8:53
To: AIONO Tyson <[email address]>
Subject: RE: Official Information request - Digital NZTD work planned or
completed to June 2023 & beyond

 

Hallo Tyson,

 

Thank you for your response. I've been through the documents you sent me
the links too -  but I did get quite puzzled as they do not relate to my
request.

 

The last available information is from August 2022 (ignoring the Cabinet
documents which are not relevant to my request) as you acknowledge and my
request was to find out what happened since then and the status of the
work.

 

Here is my 1st request:

"...that show work that was due to be, or done by, June 2023 on the
implementation of the digital traveller declaration - what has been worked
on, and what is the status of that work?"

 

I can reword that to:

Are there any documents since August 2022 that show the planned project
deliverables and what was and hasn't been delivered to date?

 

Here is my 2nd request:

"...any user experience or surveys or consumer research that was done (and
their outputs for instance if a survey was commissioned, or a workshop ran
I'd like to provided with knowing what happened as well as any outputs) as
part of the implementation project to date"

 

I think the scope of this is quite clear but I can refine to be 'since
August 2022' what user experience or consumer research has been done, and
can I please be provided any summaries of it that exist, or reports that
resulted from that research.

 

Here is my 3rd request

"...any business case or similar documentation that explains the work to
deliver the digital NZTD and what is planned and funded for post June 2023
and ideally this contains estimated costs on work to date and post June
2023 on the project implementation and ongoing maintenance or usage of the
digital NZTD"

 

I can only explain this further to help support you to narrow the scope as
I think it's time boxed as is -   I would assume planning has been done
for ongoing work.

Is there any documents that show the upcoming plan or rollout after June
2023? Is there a business case for this work (which would show it too)? Is
there any project reports that show the work planned to deliver the NZTD?

 

Taking this together with my 1st request shows the work done or not done
to date (since August 2022) alongside the future plans post June 2023.

 

I hope this helps you Tyson,

 

Al

 

-----Original Message-----

 

Kia ora Al,

 

Thank you for your Official Information Act request below received by the
New Zealand Customs Service (Customs) on 1 May 2023 requesting the
following:

 

"Any documents or communications:

- that show work that was due to be, or done by, June 2023 on the
implementation of the digital traveller declaration - what has been worked
on, and what is the status of that work?

 

- any user experience or surveys or consumer research that was done (and
their outputs for instance if a survey was commissioned, or a workshop ran
I'd like to provided with knowing what happened as well as any outputs) as
part of the implementation project to date

 

- any business case or similar documentation that explains the work to
deliver the digital NZTD and what is planned and funded for post June 2023
and ideally this contains estimated costs on work to date and post June
2023 on the project implementation and ongoing maintenance or usage of the
digital NZTD

 

If it's not included in the above - I'd like to know if and what any
legislative changes are needed as I note the Covid version of the NZTD was
under the Covid framework."

 

Customs notes in your request that you provided a link to an Official
Information Act request that has redacted information. Some of this
information has since been released and can be found using the following
link:
[1]https://aus01.safelinks.protection.outlo...

 

I would also like to provide you with a link to our Customs' external
website that has some information that might be of use to you:
[2]https://aus01.safelinks.protection.outlo...

 

Customs' has also proactively released a Cabinet paper titled 'New Zealand
Traveller Declaration - Regulations to exempt persons from requirements to
provide Customs with arrival information' that can be found using the
following link:
[3]https://aus01.safelinks.protection.outlo...

 

As your request is broad in nature, could you please review this
additional information that is already publicly available. Customs then
invites you to refine the scope of your request or advise if this has
provided you with the additional information that you were seeking. Could
you please advise either way by CoP Friday 12 May 2023.

 

Ngâ mihi, Tyson

 

Tyson Aiono (he/him)

Senior Advisor | Correspondence, Reviews and Ministerial Servicing New
Zealand Customs Service | Te Mana Ârai o Aotearoa

M: 021 586 226 | Email: [email address]

 

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[4][FOI #22638 email]

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[5]https://aus01.safelinks.protection.outlo...

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

-------------------------------------------------------------------

 

Te Mana Ârai o Aotearoa, New Zealand Customs Service encourages up to date
vaccination. To meet our workplace safety requirements you should not
attend a Customs site if you are feeling unwell or have COVID-19 symptoms
or have positive household close contacts.

The information contained in this email is intended for the addressees and
is not necessarily the official view or communication of the New Zealand
Customs Service.

This email may contain information that is confidential or legally
privileged. If you received this in error, please:

 a. Reply promptly to that effect, remove this email and any replies from
your system.
 b. Do not act on this email in any other way.

References

Visible links
1. https://www.customs.govt.nz/globalassets...
2. https://www.customs.govt.nz/about-us/new...
3. https://www.customs.govt.nz/globalassets...
4. mailto:[FOI #22638 email]
5. https://fyi.org.nz/help/officers

hide quoted sections

Link to this

From: OIA
New Zealand Customs Service


Attachment OIA 23 159 Al FYI Response Letter.pdf
220K Download View as HTML

Attachment OIA 23 159 NZTD Post Implementation Review Tranche 2.pdf
1.4M Download View as HTML

Attachment OIA 23 159 Participation experience NZTD Pilot 1.pdf
1.7M Download View as HTML

Attachment OIA 23 159 Participation experience NZTD Pilot 2.pdf
1.6M Download View as HTML

Attachment OIA 23 159 Phased Go Live Approach Air Roadmap.pdf
825K Download View as HTML


[Customs reference: OIA 23-159]

 

Tçnâ koe Al

 

Please find attached a response from the New Zealand Customs Service to
your request for information dated 1 May 2023, which you clarified on 10
May 2023, as well as four attachments referred to in the response letter.
 

 

Nâku noa, nâ

Correspondence, Reviews and Ministerial Servicing

New Zealand Customs Service

 

From: OIA <[1][email address]>
Sent: Tuesday, June 6, 2023 3:29 PM
To: Al <[2][FOI #22638 email]>
Cc: OIA <[3][email address]>
Subject: Extension of Official Information Act 1982 OIA 23-159

 

 

[Customs reference: OIA 23-159]

 

Tçnâ koe AI

 

Extension of time limit for request under the Official Information Act
1982

 

Thank you for your email to the New Zealand Customs Service (Customs)
dated 1 May 2023, requesting information under the Official Information
Act 1982 (the Act).

 

Thank you for clarifying the scope of your request on 10 May 2023 as:

•            “Are there any documents since August 2022 that show the
planned project deliverables and what was and hasn't been delivered to
date?”

•            "...any user experience or surveys or consumer research that
was done (and their outputs for instance if a survey was commissioned, or
a workshop ran I'd like to provided with knowing what happened as well as
any outputs) as part of the implementation project to date"

“I think the scope of this is quite clear but I can refine to be 'since
August 2022' what user experience or consumer research has been done, and
can I please be provided any summaries of it that exist, or reports that
resulted from that research.”

•            "...any business case or similar documentation that explains
the work to deliver the digital NZTD and what is planned and funded for
post June 2023 and ideally this contains estimated costs on work to date
and post June 2023 on the project implementation and ongoing maintenance
or usage of the digital NZTD"

“I can only explain this further to help support you to narrow the scope
as I think it's time boxed as is -   I would assume planning has been done
for ongoing work.”

•            “Is there any documents that show the upcoming plan or
rollout after June 2023? Is there a business case for this work (which
would show it too)? Is there any project reports that show the work
planned to deliver the NZTD?”

 

Customs is unable to process your request within the original timeframe
because the consultations necessary to make a decision on your request are
such that a proper response to the request cannot reasonably be made
within the original time limit. Therefore, Customs is extending the
timeframe for response by an additional 20 working days, pursuant to
section 15A(1)(b) of the Act.

 

The new due date for your request is 6 July 2023. Customs will provide a
response to you as soon as reasonably practicable and as soon as it
becomes available.

 

You have the right, by way of complaint to the Office of the Ombudsman
under section 28(3) of the Act, to seek an investigation and review of the
decision conveyed in this email.  

 

Nâku noa, nâ

Correspondence, Reviews and Ministerial Servicing

New Zealand Customs Service

 

-----Original Message-----
From: Al <[4][FOI #22638 email]>
Sent: Wednesday, 10 May 2023 8:53
To: AIONO Tyson <[5][email address]>
Subject: RE: Official Information request - Digital NZTD work planned or
completed to June 2023 & beyond

 

Hallo Tyson,

 

Thank you for your response. I've been through the documents you sent me
the links too -  but I did get quite puzzled as they do not relate to my
request.

 

The last available information is from August 2022 (ignoring the Cabinet
documents which are not relevant to my request) as you acknowledge and my
request was to find out what happened since then and the status of the
work.

 

Here is my 1st request:

"...that show work that was due to be, or done by, June 2023 on the
implementation of the digital traveller declaration - what has been worked
on, and what is the status of that work?"

 

I can reword that to:

Are there any documents since August 2022 that show the planned project
deliverables and what was and hasn't been delivered to date?

 

Here is my 2nd request:

"...any user experience or surveys or consumer research that was done (and
their outputs for instance if a survey was commissioned, or a workshop ran
I'd like to provided with knowing what happened as well as any outputs) as
part of the implementation project to date"

 

I think the scope of this is quite clear but I can refine to be 'since
August 2022' what user experience or consumer research has been done, and
can I please be provided any summaries of it that exist, or reports that
resulted from that research.

 

Here is my 3rd request

"...any business case or similar documentation that explains the work to
deliver the digital NZTD and what is planned and funded for post June 2023
and ideally this contains estimated costs on work to date and post June
2023 on the project implementation and ongoing maintenance or usage of the
digital NZTD"

 

I can only explain this further to help support you to narrow the scope as
I think it's time boxed as is -   I would assume planning has been done
for ongoing work.

Is there any documents that show the upcoming plan or rollout after June
2023? Is there a business case for this work (which would show it too)? Is
there any project reports that show the work planned to deliver the NZTD?

 

Taking this together with my 1st request shows the work done or not done
to date (since August 2022) alongside the future plans post June 2023.

 

I hope this helps you Tyson,

 

Al

 

-----Original Message-----

 

Kia ora Al,

 

Thank you for your Official Information Act request below received by the
New Zealand Customs Service (Customs) on 1 May 2023 requesting the
following:

 

"Any documents or communications:

- that show work that was due to be, or done by, June 2023 on the
implementation of the digital traveller declaration - what has been worked
on, and what is the status of that work?

 

- any user experience or surveys or consumer research that was done (and
their outputs for instance if a survey was commissioned, or a workshop ran
I'd like to provided with knowing what happened as well as any outputs) as
part of the implementation project to date

 

- any business case or similar documentation that explains the work to
deliver the digital NZTD and what is planned and funded for post June 2023
and ideally this contains estimated costs on work to date and post June
2023 on the project implementation and ongoing maintenance or usage of the
digital NZTD

 

If it's not included in the above - I'd like to know if and what any
legislative changes are needed as I note the Covid version of the NZTD was
under the Covid framework."

 

Customs notes in your request that you provided a link to an Official
Information Act request that has redacted information. Some of this
information has since been released and can be found using the following
link:
[6]https://aus01.safelinks.protection.outlo...

 

I would also like to provide you with a link to our Customs' external
website that has some information that might be of use to you:
[7]https://aus01.safelinks.protection.outlo...

 

Customs' has also proactively released a Cabinet paper titled 'New Zealand
Traveller Declaration - Regulations to exempt persons from requirements to
provide Customs with arrival information' that can be found using the
following link:
[8]https://aus01.safelinks.protection.outlo...

 

As your request is broad in nature, could you please review this
additional information that is already publicly available. Customs then
invites you to refine the scope of your request or advise if this has
provided you with the additional information that you were seeking. Could
you please advise either way by CoP Friday 12 May 2023.

 

Ngâ mihi, Tyson

 

Tyson Aiono (he/him)

Senior Advisor | Correspondence, Reviews and Ministerial Servicing New
Zealand Customs Service | Te Mana Ârai o Aotearoa

M: 021 586 226 | Email: [email address]

 

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