Kia ora Hemant,

Auckland Transport (AT) acknowledges receipt of your request for official
information dated 17 December 2021 about AT
policy's/procedures/manuals/rules etc on LGOIMA requests.

We hope to respond to your request as soon as possible, but not later than
7 February 2022. Please note, the three weeks between Christmas Day and 10
January the following year don’t count as working days, so your request
may take a bit longer than usual.  If we aren’t able to respond to your
request by then, we will notify you of an extension of that timeframe.

Your case is being managed by our LGOIMA Business Partner Nicole. If you
have any further queries, you can contact the team on (09) 355 3553 during
business hours, quoting Local Government Official Information request
number CAS-482081-P9M7S0.

Ngâ mihi,

Pablo | Customer Care Coordinator
Customer Care – Case Management
Auckland Transport
Private Bag 92250, Auckland 1142
P 09 355 3553 | E [1][email address] or
[2][email address]
[3]www.at.govt.nz
[4][IMG][5][IMG] [6][IMG] [7][IMG][8][IMG]

-----Original Message-----
From: Hemant <[FOI #17977 email]>
Sent: Friday, 17 December 2021 12:48 a.m.
To: AT Official Information (AT) <[email address]>
Subject: Official Information request - LGOIMA Requests process

Dear Auckland Transport,

Can I please get a copy of an policy's/procedures/manuals/rules etc of how
a LGOIMA Request is handled by Auckland Transport?

Yours faithfully,

Hemant

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[9][FOI #17977 email]

Is [10][Auckland Transport request email] the wrong address for Official
Information requests to Auckland Transport? If so, please contact us using
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If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
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We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [13]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [14]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

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2. mailto:[email address]
3. http://www.at.govt.nz/
4. https://www.facebook.com/akltransport
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7. https://www.linkedin.com/company/aucklan...
8. https://www.youtube.com/user/aucklandtra...
9. mailto:[FOI #17977 email]
10. mailto:[Auckland Transport request email]
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13. https://at.govt.nz/COVID-19
14. https://covid19.govt.nz/

hide quoted sections

Kia ora Hemant,

 

I’ve attached the official information you asked for

On 17 December 2021 you asked for information about how Auckland Transport
handles LGOIMA requests.

 

I’ve attached a letter from Phil Wratt, Customer Care - Engagement
Manager, in response.

 

Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter. You can contact the Ombudsman at
[1]www.ombudsman.parliament.nz or freephone 0800 802 602.

 

If you have any further queries, simply reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your
case.

 

Ngā mihi

Nicole 

LGOIMA Business Partner 

 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[2]www.at.govt.nz

 

 

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. file:///tmp/www.ombudsman.parliament.nz
2. file:///tmp/www.at.govt.nz
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/