Kia ora Hermant,

Auckland Transport (AT) acknowledges receipt of your request for official
information dated the 15^th of October 2022 relating to the lack of use of
a standard character for email addresses using the AT Park application.

We hope to respond to your request as soon as possible, but not later than
the 14^th of November 2022, which is 20 working days after the day your
request was received. If we aren’t able to respond to your request by
then, we will notify you of an extension of that timeframe.

Your case is being managed by Samira, who is one of our LGOIMA Business
partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-636658-Z3V1P5.

Ngâ mihi,

Peter | Customer Care Coordinator
Customer Care| Case Management
Level 5, 20 Viaduct Harbour Avenue, Auckland 1010
P 09 355 3553
[1]www.at.govt.nz

From: Hemant <[FOI #20863 email]>;
Received: Sat Oct 15 2022 14:49:52 GMT+1300 (New Zealand Daylight Time)
To: [email address] <at[Auckland Transport request email]>;
LGOIMA <at[Auckland Transport request email]>;
Subject: Official Information request - + sign causing issues with sigins
for AT park

Dear Auckland Transport,

When signing into the AT Park app, the + sign in an email address can cause problems. Can I get details on why it was decided to not include a standard character for email addresses isn't supported?

Yours faithfully,

Hemant

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #20863 email]

Is [Auckland Transport request email] the wrong address for Official Information requests to Auckland Transport? If so, please contact us using this form:
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show quoted sections

Kia ora Hemant,
 
My name is Samira, LGOIMA Business Partner at Auckland Transport,
responsible for looking into your LGOIMA request dated 15 October 2022
regarding the use of the special character for email addresses using the
AT Park application.

The LGOIMA requires that we let you know our decision on your request no
later than 20 working days after the day we received your request.
Unfortunately, it won’t be possible to meet that time limit and we are
therefore letting you know of an extension of the time to make our
decision, to 28 November 2022.

This extension is necessary because consultations with a third party are
necessary to make a decision on your request. Therefore, a proper response
cannot reasonably be made within the original time limit.
You are able to seek an investigation and review by the Ombudsman of this
decision. Information about how to make a complaint is available at
[1]www.ombudsman.parliament.nz or freephone 0800 802 602.
 

Nga mihi,

Samira Ghadimi | LGOIMA Business Partner
Customer Care Engagement | Customer Experience
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[2]www.at.govt.nz

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.ombudsman.parliament.nz/
2. http://www.at.govt.nz/
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/

Kia ora Hemant, 
 
I’ve attached the official information you asked for
I refer to your LGOIMA request dated 15 October 2022 asking for details
for the decision to exclude a standard character (+sign) for email
addresses using the AT Park application.
 
I’ve attached a response from Roger Jones, Executive General Manager-
Business Technology.
 
Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.
 
You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.
 
If you have any further queries, simply reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your
case.

Nga mihi,

Samira Ghadimi | LGOIMA Business Partner
Customer Care Engagement | Customer Experience
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[2]www.at.govt.nz

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. file:///tmp/www.ombudsman.parliament.nz
2. http://www.at.govt.nz/
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/