Complaints submitted over the last three years

Nic Lane made this Official Information request to Arts Council of New Zealand Toi Aotearoa

The request was successful.

From: Nic Lane

Dear Arts Council of New Zealand Toi Aotearoa,

I request all complaints submitted to Creative New Zealand (officially and via employee channels), please include any complaints regarding on-goingly funded organizations.

Within the log please supply any comments and include subsequent action taken to remediate issues identified and timelines involved.

I understand your policies currently ensure the disposal of these records within three years, potentially this doesn't help improve performance if you're not transparent with your reporting.

I understand names should be retracted for the purposes of privacy.

Yours faithfully,

Nic Lane

Link to this

From: Pip O'Flaherty
Arts Council of New Zealand Toi Aotearoa

Kia ora Nic,

Thank you for your email requesting all complaints submitted to Creative New Zealand (officially and via employee channels), please include any complaints regarding on-goingly funded organizations.

While the Official Information Act provides for a response to be made within 20 working days ie 15 June 2020* we hope to be in touch with a response before then.

Please note this response date takes into account Queen's Birthday (1 June 2020).

Please don’t hesitate to contact me if you have questions about our request process.

Ngâ mihi
Pip O’Flaherty
Senior Adviser Organisational Performance
Kaiârahi Matua Whakatakoto Mahere, Pûrongo
Working hours: 9.30 am to 2.30 pm Monday to Thursday

E: pip.o’[email address] | W: creativenz.govt.nz
Level 2, 2-12 Allen Street, Te Aro, Wellington 6011
PO Box 3806, Wellington 6140
 

show quoted sections

Link to this

From: Pip O'Flaherty
Arts Council of New Zealand Toi Aotearoa

Dear Nic,

Official information request for the Creative New Zealand complaints log for complaints submitted over the last three years.

I refer to your official information request dated 15 May for information related to Creative New Zealand job descriptions.

The Official Information Act requires that we advise you of our decision on your request no later than 20 working days after the day we received your request. Unfortunately, it will not be possible to meet that time limit and we are therefore writing to notify you of an extension of the time to make our decision, to 19 June.

You have the right to seek an investigation and review by the Ombudsman of this decision. Information about how to make a complaint is available at http://www.ombudsman.parliament.nz or freephone 0800 802 602.

If you wish to discuss any aspect of your request with us, including this decision, please feel free to contact me on 0276677024 or by email.

Ngâ mihi
Pip O’Flaherty
Senior Adviser Organisational Performance
Kaiârahi Matua Whakatakoto Mahere, Pûrongo
Working hours: 9.30 am to 2.30 pm Monday to Thursday

[mobile number]
E: pip.o’[email address] | W: creativenz.govt.nz
Level 2, 2-12 Allen Street, Te Aro, Wellington 6011
PO Box 3806, Wellington 6140
 

show quoted sections

Link to this

From: Pip O'Flaherty
Arts Council of New Zealand Toi Aotearoa


Attachment 20200619 Response Nic Lane.pdf
201K Download View as HTML

Attachment Complaints Log.pdf
77K Download View as HTML


Kia ora Nic,

Thank you for your patience.

The information you have requested is attached.

Please don't hesitate to contact me if you have any questions.

Ngâ mihi
Pip O’Flaherty
Senior Adviser Organisational Performance
Kaiârahi Matua Whakatakoto Mahere, Pûrongo
Working hours: 9.30 am to 2.30 pm Monday to Thursday

E: pip.o’[email address] | W: creativenz.govt.nz
Level 2, 2-12 Allen Street, Te Aro, Wellington 6011
PO Box 3806, Wellington 6140
 

show quoted sections

Link to this

From: Nic Lane

Thanks for this,

N

Link to this

From: Pip O'Flaherty
Arts Council of New Zealand Toi Aotearoa

Kia ora

 

I'm away from work and will be back in the office on Monday. Please
contact Elizabeth Beale on [email address] if your
query is urgent.

 

Ngā mihi

Pip

 

Link to this

From: Pip O'Flaherty
Arts Council of New Zealand Toi Aotearoa

No problem at all Nic. That should be all of your requests to date.

Please don't hesitate to contact me for further clarification. If you do have questions I'm very happy to chat.

Noho haumaru mai rā.

Ngā mihi
Pip O’Flaherty
Senior Adviser Organisational Performance
Kaiārahi Matua Whakatakoto Mahere, Pūrongo
Working hours: 9.30 am to 2.30 pm Monday to Thursday

[mobile number]
E: pip.o’[email address] | W: creativenz.govt.nz
Level 2, 2-12 Allen Street, Te Aro, Wellington 6011
PO Box 3806, Wellington 6140
 

show quoted sections

Link to this

Things to do with this request

Anyone:
Arts Council of New Zealand Toi Aotearoa only: