Good Afternoon
 
Your request has been received by New Zealand Police.
 
It will now be allocated for response.
 
Kind regards
 
Ministerial Services
PNHQ
New Zealand Police

-----"Thomas Holmes" <[FYI request #12302 email]>
wrote: -----
To: "OIA/LGOIMA requests at New Zealand Police"
<[New Zealand Police request email]>
From: "Thomas Holmes" <[FYI request #12302 email]>
Date: 24/02/2020 07:32PM
Subject: Official Information request - CARD Manuals, SOP's, and Policies

Dear New Zealand Police,
I am writing to request a copy of all manuals, SOP's, and policies related
to the CARD system used in the communication centres.
For the purposes of the Official Information Act, I am a New Zealand
citizen and currently reside in New Zealand.
Yours faithfully,
Thomas Holmes
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===============================================================

WARNING

The information contained in this email message is intended for the
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subject to the provisions of section 50 of the Policing Act 2008, which
creates an offence to have unlawful possession of Police property. If you
are not the intended recipient of this message or have received this
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hide quoted sections

Good Afternoon Thomas,

 

I write in relation to an Official Information Act request you recently
made to Police through the website FYI.org.nz. You asked for “a copy of
all manuals, SOP's, and policies related to the CARD system used in the
communication centres.” As this question currently stands it would likely
be declined under s18(f) of the Act, as making the information available
would require substantial collation and research. CARD is the whole
operating system that is loaded on to computers used by Communication
Centres; it includes numerous applications. Police hold manuals, SOPs and
policies for a range of different functions across these applications.

 

If you could please provide me direction on any applications that you are
interested or not interested in this would help to limit the scope of your
request, making it more likely that we would release the information and
ensuring that you are able to locate the information sought. Similarly
some guidance on the types of information you want/do not want would be
helpful. To enable this, I have listed the applications and a brief
description of what they do, as well as some broad categories of
information types. Your assistance in indicating whether you want it
included/not included in the response is appreciated.

 

CARD-specific Applications

+------------------------------------------------------------------------+
|Application |Function |Inclusion (YES/NO)|
|----------------+------------------------------------+------------------|
|I/CAD |The primary application used to |  |
| |record information from the public | |
| |and coordinate the deployment of | |
| |resources to events.   | |
|----------------+------------------------------------+------------------|
|CARD Resource |Used to ‘log on’ police units to |  |
|Allocation (CRA)|I/CAD | |
|----------------+------------------------------------+------------------|
|MIICE |Telephony system used by |  |
| |Communication Centres | |
|----------------+------------------------------------+------------------|
|VNC |Application that allows remote |  |
| |monitoring of computers used within | |
| |Communication Centres | |
|----------------+------------------------------------+------------------|
|Instant Connect |Radio system used by Communication |  |
|Dispatch Console|Centres | |
+------------------------------------------------------------------------+

 

Other applications available on CARD (not specific to CARD)

+------------------------------------------------------------------------+
|Application |Function |Inclusion (YES/NO) |
|---------------------+-------------------------+------------------------|
|National Intelligence|Record Management System.|This is an extensive |
|Application (NIA) | |system and inclusion |
| | |would likely require a |
| | |time limit extension to |
| | |fulfil. It may also be |
| | |declined under s18(f). |
+------------------------------------------------------------------------+

 

Types of information held

+------------------------------------------------------------------------+
|Information type |Description |Inclusion (YES/NO)|
|--------------------+--------------------------------+------------------|
|Training and |Manuals provided during training|  |
|instruction manuals |courses or available on the | |
| |intranet. | |
|--------------------+--------------------------------+------------------|
|Information Security|The policy that outlines how |  |
|Policy |information applications are | |
| |able to be used by Police | |
| |Employees. This is a generic | |
| |document and applies across all | |
| |Police technology. | |
|--------------------+--------------------------------+------------------|
|Business Continuity |These plans contain information |  |
|Plans |on the alternative | |
| |technology/applications that | |
| |should be used following any | |
| |system faults or planned | |
| |outages. | |
+------------------------------------------------------------------------+

 

Thank you in advance for your cooperation. I am happy to discuss this
matter on the phone if you prefer.

 

Regards

Nikki Anamani

District Manager Intelligence
Communication Centres Intelligence Unit

 

P  +64 4 474 9493 Extn: 44093

E  [1][email address]

 

[2]wordmark transparent

 

[3]cid:image002.png@01D5EB29.CB16C030[4]cid:image003.png@01D5EB29.CB16C030[5]cid:image004.png@01D5EB29.CB16C030[6]cid:image005.png@01D5EB29.CB16C030

 

===============================================================

WARNING

The information contained in this email message is intended for the
addressee only and may contain privileged information. It may also be
subject to the provisions of section 50 of the Policing Act 2008, which
creates an offence to have unlawful possession of Police property. If you
are not the intended recipient of this message or have received this
message in error, you must not peruse, use, distribute or copy this
message or any of its contents.

Also note, the views expressed in this message may not necessarily reflect
those of the New Zealand Police. If you have received this message in
error, please email or telephone the sender immediately

References

Visible links
1. mailto:[email address]
3. https://www.youtube.com/user/policenz
4. http://www.police.govt.nz/facebook
5. http://www.police.govt.nz/twitter
6. http://www.police.govt.nz/instagram

Good Afternoon Thomas,

Apologies for not getting back in touch. I did, however act on your direction and collated all the required documents last week. These are currently going through the approval process, so you will likely have a response in 5 - 7 working days.

Regards
Nicola Anamani

-----Original Message-----
From: Thomas Holmes [mailto:[FYI request #12302 email]]
Sent: Saturday, 7 March 2020 12:23 a.m.
To: ANAMANI, Nicola <[email address]>
Subject: Re: Clarification of CARD system Official Information Act request

Dear ANAMANI, Nicola,

I am following up on this as I am yet to receive a reply or acknowledgement of the clarification I provided.

"I'm particularly interested in training materials and manuals for CAD and CARD Resource. In particular documentation that would normally be provided to new employees for training."

Yours sincerely,

Thomas Holmes

-----Original Message-----

Good Afternoon Thomas,

 

I write in relation to an Official Information Act request you recently made to Police through the website FYI.org.nz. You asked for “a copy of all manuals, SOP's, and policies related to the CARD system used in the communication centres.” As this question currently stands it would likely be declined under s18(f) of the Act, as making the information available would require substantial collation and research. CARD is the whole operating system that is loaded on to computers used by Communication Centres; it includes numerous applications. Police hold manuals, SOPs and policies for a range of different functions across these applications.

 

If you could please provide me direction on any applications that you are interested or not interested in this would help to limit the scope of your request, making it more likely that we would release the information and ensuring that you are able to locate the information sought. Similarly some guidance on the types of information you want/do not want would be helpful. To enable this, I have listed the applications and a brief description of what they do, as well as some broad categories of information types. Your assistance in indicating whether you want it included/not included in the response is appreciated.

 

CARD-specific Applications

+------------------------------------------------------------------------+
|Application |Function |Inclusion (YES/NO)| |----------------+------------------------------------+------------------|
|I/CAD |The primary application used to |  | | |record information from the public | | | |and coordinate the deployment of | | | |resources to events.   | | |----------------+------------------------------------+------------------|
|CARD Resource |Used to ‘log on’ police units to |  | |Allocation (CRA)|I/CAD | | |----------------+------------------------------------+------------------|
|MIICE |Telephony system used by |  |
| |Communication Centres | |
|----------------+------------------------------------+------------------|
|VNC |Application that allows remote |  | | |monitoring of computers used within | | | |Communication Centres | | |----------------+------------------------------------+------------------|
|Instant Connect |Radio system used by Communication |  | |Dispatch Console|Centres | | +------------------------------------------------------------------------+

 

Other applications available on CARD (not specific to CARD)

+------------------------------------------------------------------------+
|Application |Function |Inclusion (YES/NO) | |---------------------+-------------------------+------------------------|
|National Intelligence|Record Management System.|This is an extensive | |Application (NIA) | |system and inclusion | | | |would likely require a | | | |time limit extension to | | | |fulfil. It may also be | | | |declined under s18(f). | +------------------------------------------------------------------------+

 

Types of information held

+------------------------------------------------------------------------+
|Information type |Description |Inclusion (YES/NO)| |--------------------+--------------------------------+------------------|
|Training and |Manuals provided during training|  | |instruction manuals |courses or available on the | | | |intranet. | | |--------------------+--------------------------------+------------------|
|Information Security|The policy that outlines how |  | |Policy |information applications are | | | |able to be used by Police | | | |Employees. This is a generic | | | |document and applies across all | | | |Police technology. | | |--------------------+--------------------------------+------------------|
|Business Continuity |These plans contain information |  | |Plans |on the alternative | | | |technology/applications that | | | |should be used following any | | | |system faults or planned | | | |outages. | | +------------------------------------------------------------------------+

 

Thank you in advance for your cooperation. I am happy to discuss this matter on the phone if you prefer.

 

Regards

Nikki Anamani

District Manager Intelligence
Communication Centres Intelligence Unit

 

P  +64 4 474 9493 Extn: 44093

E  [1][email address]

 

[2]wordmark transparent

 

[3]cid:image002.png@01D5EB29.CB16C030[4]cid:image003.png@01D5EB29.CB16C030[5]cid:image004.png@01D5EB29.CB16C030[6]cid:image005.png@01D5EB29.CB16C030

 

===============================================================

WARNING

The information contained in this email message is intended for the addressee only and may contain privileged information. It may also be subject to the provisions of section 50 of the Policing Act 2008, which creates an offence to have unlawful possession of Police property. If you are not the intended recipient of this message or have received this message in error, you must not peruse, use, distribute or copy this message or any of its contents.

Also note, the views expressed in this message may not necessarily reflect those of the New Zealand Police. If you have received this message in error, please email or telephone the sender immediately

References

Visible links
1. mailto:[email address]
3. https://www.youtube.com/user/policenz
4. http://www.police.govt.nz/facebook
5. http://www.police.govt.nz/twitter
6. http://www.police.govt.nz/instagram

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FYI request #12302 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

hide quoted sections

Good Morning Thomas,

Thank you for your understanding.

I have asked the team who is handling this request to get back to you with an updated timeframe as soon as possible.

Regards
Nicola Anamani

-----Original Message-----
From: Thomas Holmes [mailto:[FYI request #12302 email]]
Sent: Thursday, 28 May 2020 10:11 PM
To: ANAMANI, Nicola <[email address]>
Subject: RE: Clarification of CARD system Official Information Act request

Hi Nicola,

I appreciate the delay in responding to OIA requests due to the current pandemic and staff being redeployed elsewhere.

As this request was going through the approval process as of 9 March, could you please provide me with an update on when I can expect to receive a response to this OIA request.

Yours sincerely,

Thomas Holmes

-----Original Message-----

Good Afternoon Thomas,

Apologies for not getting back in touch. I did, however act on your direction and collated all the required documents last week. These are currently going through the approval process, so you will likely have a response in 5 - 7 working days.

Regards
Nicola Anamani

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FYI request #12302 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

===============================================================
WARNING
The information contained in this email message is intended for the addressee only and may contain privileged information. It may also be subject to the provisions of section 50 of the Policing Act 2008, which creates an offence to have unlawful possession of Police property. If you are not the intended recipient of this message or have received this message in error, you must not peruse, use, distribute or copy this message or any of its contents.
Also note, the views expressed in this message may not necessarily reflect those of the New Zealand Police. If you have received this message in error, please email or telephone the sender immediately

hide quoted sections

Good afternoon Thomas
 
Thank you for correspondence in regards to your information request
IR-01-20-5722:
 
"I am writing to request a copy of all manuals, SOP's, and policies
related to the CARD system used in the communication centres."
 
I see a response is overdue and I appreciate your understanding of the
delay.
 
I have followed-up in regards to your request and received an update.
 
This request being prepared for release, this will occur next week.
 
Kind regards
Ministerial Services
PNHQ

===============================================================

WARNING

The information contained in this email message is intended for the
addressee only and may contain privileged information. It may also be
subject to the provisions of section 50 of the Policing Act 2008, which
creates an offence to have unlawful possession of Police property. If you
are not the intended recipient of this message or have received this
message in error, you must not peruse, use, distribute or copy this
message or any of its contents.

Also note, the views expressed in this message may not necessarily reflect
those of the New Zealand Police. If you have received this message in
error, please email or telephone the sender immediately

Dear Mr Holmes

 

I apologise for the delay in sending you our response to your request made
in February 2020 for the following information:

Training materials and manuals for CAD and CARD Resource. In particular
documentation that would normally be provided to new employees for
training.

 

I understand the initial attempt to send the documentation failed because
of the volume of information.  I am sending this to you in three emails of
which this is the first.

 

 

Ngā mihi

 

 

Teresa McMahon
Ministerial Services | New Zealand Police
Police National Headquarters, 180 Molesworth St, Thorndon, PO Box 3017,
Wellington 6140

 

 

===============================================================

WARNING

The information contained in this email message is intended for the
addressee only and may contain privileged information. It may also be
subject to the provisions of section 50 of the Policing Act 2008, which
creates an offence to have unlawful possession of Police property. If you
are not the intended recipient of this message or have received this
message in error, you must not peruse, use, distribute or copy this
message or any of its contents.

Also note, the views expressed in this message may not necessarily reflect
those of the New Zealand Police. If you have received this message in
error, please email or telephone the sender immediately

Dear Mr Holmes

Further to my previous email this is email 2. There is one more document
to send which is proving difficult to transmit but will be sent to you as
soon as possible.

 

Ngā mihi

 

 

Teresa McMahon
Ministerial Services | New Zealand Police
Police National Headquarters, 180 Molesworth St, Thorndon, PO Box 3017,
Wellington 6140

 

 

===============================================================

WARNING

The information contained in this email message is intended for the
addressee only and may contain privileged information. It may also be
subject to the provisions of section 50 of the Policing Act 2008, which
creates an offence to have unlawful possession of Police property. If you
are not the intended recipient of this message or have received this
message in error, you must not peruse, use, distribute or copy this
message or any of its contents.

Also note, the views expressed in this message may not necessarily reflect
those of the New Zealand Police. If you have received this message in
error, please email or telephone the sender immediately

Dear Mr Holmes

Further to my previous emails, this is email 3 of 3. I hope the
information sent is of assistance.

 

Ngā mihi

 

 

Teresa McMahon
Ministerial Services | New Zealand Police
Police National Headquarters, 180 Molesworth St, Thorndon, PO Box 3017,
Wellington 6140

 

 

===============================================================

WARNING

The information contained in this email message is intended for the
addressee only and may contain privileged information. It may also be
subject to the provisions of section 50 of the Policing Act 2008, which
creates an offence to have unlawful possession of Police property. If you
are not the intended recipient of this message or have received this
message in error, you must not peruse, use, distribute or copy this
message or any of its contents.

Also note, the views expressed in this message may not necessarily reflect
those of the New Zealand Police. If you have received this message in
error, please email or telephone the sender immediately