CARD Manuals, SOP's, and Policies

Thomas Holmes made this Official Information request to New Zealand Police

Currently waiting for a response from New Zealand Police, they must respond promptly and normally no later than (details and exceptions).

From: Thomas Holmes

Dear New Zealand Police,

I am writing to request a copy of all manuals, SOP's, and policies related to the CARD system used in the communication centres.

For the purposes of the Official Information Act, I am a New Zealand citizen and currently reside in New Zealand.

Yours faithfully,

Thomas Holmes

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New Zealand Police

Good Afternoon
 
Your request has been received by New Zealand Police.
 
It will now be allocated for response.
 
Kind regards
 
Ministerial Services
PNHQ
New Zealand Police

-----"Thomas Holmes" <[FYI request #12302 email]>
wrote: -----
To: "OIA/LGOIMA requests at New Zealand Police"
<[New Zealand Police request email]>
From: "Thomas Holmes" <[FYI request #12302 email]>
Date: 24/02/2020 07:32PM
Subject: Official Information request - CARD Manuals, SOP's, and Policies

Dear New Zealand Police,
I am writing to request a copy of all manuals, SOP's, and policies related
to the CARD system used in the communication centres.
For the purposes of the Official Information Act, I am a New Zealand
citizen and currently reside in New Zealand.
Yours faithfully,
Thomas Holmes
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From: ANAMANI, Nicola
New Zealand Police


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Good Afternoon Thomas,

 

I write in relation to an Official Information Act request you recently
made to Police through the website FYI.org.nz. You asked for “a copy of
all manuals, SOP's, and policies related to the CARD system used in the
communication centres.” As this question currently stands it would likely
be declined under s18(f) of the Act, as making the information available
would require substantial collation and research. CARD is the whole
operating system that is loaded on to computers used by Communication
Centres; it includes numerous applications. Police hold manuals, SOPs and
policies for a range of different functions across these applications.

 

If you could please provide me direction on any applications that you are
interested or not interested in this would help to limit the scope of your
request, making it more likely that we would release the information and
ensuring that you are able to locate the information sought. Similarly
some guidance on the types of information you want/do not want would be
helpful. To enable this, I have listed the applications and a brief
description of what they do, as well as some broad categories of
information types. Your assistance in indicating whether you want it
included/not included in the response is appreciated.

 

CARD-specific Applications

+------------------------------------------------------------------------+
|Application |Function |Inclusion (YES/NO)|
|----------------+------------------------------------+------------------|
|I/CAD |The primary application used to |  |
| |record information from the public | |
| |and coordinate the deployment of | |
| |resources to events.   | |
|----------------+------------------------------------+------------------|
|CARD Resource |Used to ‘log on’ police units to |  |
|Allocation (CRA)|I/CAD | |
|----------------+------------------------------------+------------------|
|MIICE |Telephony system used by |  |
| |Communication Centres | |
|----------------+------------------------------------+------------------|
|VNC |Application that allows remote |  |
| |monitoring of computers used within | |
| |Communication Centres | |
|----------------+------------------------------------+------------------|
|Instant Connect |Radio system used by Communication |  |
|Dispatch Console|Centres | |
+------------------------------------------------------------------------+

 

Other applications available on CARD (not specific to CARD)

+------------------------------------------------------------------------+
|Application |Function |Inclusion (YES/NO) |
|---------------------+-------------------------+------------------------|
|National Intelligence|Record Management System.|This is an extensive |
|Application (NIA) | |system and inclusion |
| | |would likely require a |
| | |time limit extension to |
| | |fulfil. It may also be |
| | |declined under s18(f). |
+------------------------------------------------------------------------+

 

Types of information held

+------------------------------------------------------------------------+
|Information type |Description |Inclusion (YES/NO)|
|--------------------+--------------------------------+------------------|
|Training and |Manuals provided during training|  |
|instruction manuals |courses or available on the | |
| |intranet. | |
|--------------------+--------------------------------+------------------|
|Information Security|The policy that outlines how |  |
|Policy |information applications are | |
| |able to be used by Police | |
| |Employees. This is a generic | |
| |document and applies across all | |
| |Police technology. | |
|--------------------+--------------------------------+------------------|
|Business Continuity |These plans contain information |  |
|Plans |on the alternative | |
| |technology/applications that | |
| |should be used following any | |
| |system faults or planned | |
| |outages. | |
+------------------------------------------------------------------------+

 

Thank you in advance for your cooperation. I am happy to discuss this
matter on the phone if you prefer.

 

Regards

Nikki Anamani

District Manager Intelligence
Communication Centres Intelligence Unit

 

P  +64 4 474 9493 Extn: 44093

E  [1][email address]

 

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From: Thomas Holmes

Dear ANAMANI, Nicola,

I'm particularly interested in training materials and manuals for CAD and CARD Resource. In particular documentation that would normally be provided to new employees for training.

Yours sincerely,

Thomas Holmes

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From: Thomas Holmes

Dear ANAMANI, Nicola,

I am following up on this as I am yet to receive a reply or acknowledgement of the clarification I provided.

"I'm particularly interested in training materials and manuals for CAD and CARD Resource. In particular documentation that would normally be provided to new employees for training."

Yours sincerely,

Thomas Holmes

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From: ANAMANI, Nicola
New Zealand Police

Good Afternoon Thomas,

Apologies for not getting back in touch. I did, however act on your direction and collated all the required documents last week. These are currently going through the approval process, so you will likely have a response in 5 - 7 working days.

Regards
Nicola Anamani

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Anyone:
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