Locate and Verify – Street numbers, flats and units
About this lesson
Overview
This lesson builds on the Locate and verify function and process when
entering events into CARD
Learning
At the end of the session, participants will be able to locate and verify:
objectives
street addresses
a flat or unit
a rural address using a rapid number.
Assessment
Formative assessment of this material takes place during:
CARD topic lessons
Revise, integrate and practice sessions
Summative assessment of this material takes place during the practical
assessment
Resources
CARD training terminals
Locate and verify locations
Trainers practical guide
References
This lesson is based on information from:
Trainers practical guide
Duration
1 hour and 30 minutes
Delivery
This lesson is delivered in three stages:
strategy and
Street numbers
lesson stages
Flats and units
Rural addresses (rapid numbers).
The lesson uses the explain, demonstrate and practice strategy..
Trainer’s notes
Introduction
Welcome
Welcome participants to the lesson and introduce the topic.
Revision and
Question participants to recall learning from the intro to locate and verify, and
entry level
maps lessons.
Lesson
Reiterate that to be able to help a caller, it is imperative that we know where
overview
police need to go. If we can’t or don’t get a correct location, it will impact on
our ability to provide assistance to those that need it, when they need it.
Locate and Verify is a two part process by which we not only locate a person
or event, but we verify that we have the correct location. To help us, we
utilise our questioning and listening techniques
We are now going to look at two more ways that we can locate and verify the
location of an event in CARD.
Stage 1 – Street numbers
Introduction to
Street numbers build on what we know about street addresses. They are
street addresses entered in the same way you would write an address on an envelope although
we enter it all on one line.
Resources
CARD training terminals
Trainers practical guide
List of addresses
Duration
30 minutes
Entering the
Ask the participants to press the create button. This will ensure that they start
street number
with a blank event information screen
In the Go To field, type in the number which specifies a particular piece of
land (street number) e.g. 7, 36, 1024. They could use their own address as an
example or you can provide an address the whole group can use at once.
Street name
Type in the street name and street type if known
Remember CARD will accept full spelling or standing abbreviations eg
Avenue, Ave, or Av. A state highway can be used as a street address where
applicable.
Street
Remember to type in the character which tells CARD to look for the first part
character
of the address, which is a , (comma). It lets the system know that what
preceded the comma was the address and locality (suburb or city) may follow.
Locality
Remember the locality is not required to be entered, but to shorten the search;
the major town name or city could be entered.
Search result
If there is an exact match to the search the location will automatically place a
marker on the map where the location is. Alternatively, the system may list a
number of possible locations that fit the criteria, in the range window.
Remember always verify the location.
Practice
Repeat the process as necessary to ensure that all participants practice
entering a street address.
Recap
Locate and verify of street addresses is the most common type that you will
get as a communicator.
Stage 2 – Flats and Units
Introduction to
Differentiating flats and units enables the system to accurately locate an event
flats and units
and allows accurate history of addresses to be maintained. There are generally
two ways that apartments and flats are identified from the other addresses at
the same location – by alpha or numeral delimiter.
Resources
CARD training terminals
Trainers practical guide
List of flats and units
Duration
30 minutes
Street address
Have participants enter an address into the system. Use an address from the
entry
list of alpha delimited flats but at this point do not enter as a flat.
Have participants look at the location on the map. Ask them to note where the
marker has flagged.
Units using
Have participants enter the same address, this time using the alpha delimiter.
alpha delimiter
e.g. 910a, 1224b, 1c.
Have participants to once again focus on the location on the map. Ask them to
explain what is different.
Units using
Now introduce the numerical flat numbers. To specify a numerical flat
number
number, the delimiter is a \ (back slash).
delimiter
Type in a unit, apartment or flat number.
Type a \ (back slash) to show the system the numbers preceding relate to the
flat or apartment and that the numbers after relate to the address.
Follow the rest of the steps for a normal street address.
Ask participants to focus on the map again to see where it has flagged.
Practice
Repeat as necessary to ensure all participants practice.
Recap
The two main ways of entering flats, units, or apartments are to enter the
letter directly after the number, or to enter the flat number followed by a back
slash and the rest of the street address.
Stage 3 – Rural addresses (rapid numbers)
Introduction to
Rural addresses can seem different to urban addresses because the street
rural addresses
number is so large.
State Highways are often used as street addresses in rural areas and once you
master the formatting of these as an address, then they are easy to deal with.
Resources
CARD training terminals
Trainers practical guide
List of rural addresses
Duration
30 minutes
RAPID
RAPID stands for Rural Address Property Identification. It gives rural
numbers
properties a number, just like an urban address and makes it easier to locate
them.
RAPID numbers are based on the distance from the start of the road, or a set
point such as an intersection. As with urban addresses, the even numbers are
on the right side of the road, the odd numbers on the left.
Calculating
The number is calculated by measuring the distance between the property and
RAPID
the start point and multiplying it by 100.
numbers
For example, an address at 165 Blackrock Rd is 1.65 km along the road from
the start point.
Entering
Street addresses using RAPID numbers are entered in exactly the same way
RAPID
as urban street addresses. Taking the example above, the address would be
numbers
entered as 165 Blackrock Rd, Newlands, Wellington
Have participants enter RAPID addresses.
Practice
Repeat as necessary to ensure all participants practice using the list of rural
addresses.
Recap
Entering RAPID rural addresses is the same as entering urban street
addresses. RAPID provides an added bonus of indicating the distance to be
travelled along the road, to reach the address.
Conclusion
Review
Today we have looked at locating and verying:
street addresses
flats, apartments, or units
rural addresses.
Summary
Locate and verify is the most important aspect of entering an event. We
cannot begin to help our callers if we don’t know where they are.
Locate and verify is a two part process and we must always carry out both
parts of the process.
So far we have looked at four different ways to locate and verify. We have
learnt about:
intersections
streets and state highways
addresses
flats, apartments, and units.
We will continue to build on these and learn other ways to locate and verify
events.
Look forward
Explain the next lesson include:
topic title
who the trainer is
where the lesson will take place
what time the lesson will start.
