This is an HTML version of an attachment to the Official Information request 'CARD Manuals, SOP's, and Policies'.

Introduction to Locate and Verify – Intersections and Streets 
About this lesson 
This lesson introduces the locate and verify process when entering events into 
At the end of the session, participants will be able to: 
  locate and verify intersections 
  locate and verify a street 
  Use the information in the range box to verify locations. 
Formative assessment of this material takes place during: 
  CARD topic lessons 
  Revise, integrate and practice sessions 
Summative assessment of this material takes place during the practical 
  CARD training terminals 
  Locate and verify locations 
  Trainers practical technology guide 
This lesson is based on information from the Trainers practical technology 
2 hours 
This lesson is delivered in three stages: 
strategy and 
lesson stages 
  Streets including state highways 
The lesson uses the explain, demonstrate and practice strategy. 

Trainer’s notes   

Welcome participants to the lesson and introduce the topic.  
Revision and 
Explain: We have had an introductory look at CARD and have explored the 
entry level 
Question participants to recall learning from the last lesson.  
To enable us to help a caller, it is imperative that we know where police need 
to go. If we can’t or don’t get a correct location, it will impact on our ability 
to provide assistance to those that need it. 
Locate and Verify is a two part process by which we not only locate a person 
or event, but we also verify that we have the correct location. To help us, we 
must use good questioning and listening skills. 
There are a many different types of locations where events occur.  We enter 
the locations differently depending on the type of location and use computer 
characters to help CARD identify the type of location. We will look at each 
different type of location during the course.  
Explain there are numerous ways to locate and verify events and callers. For 
this lesson, we are going to start off learning ways that are the most useful for 
Road Policing events – intersections, state highways, and streets. We will 
build on the different ways to locate and verify over the next view days and 
there will be ample opportunity to practice all methods. 
Let’s start with some of the quickest and most common location types. 

Stage 1 - Intersections 
Introduction to 
Intersections are a very easy and accurate way to locate an incident.  This 
stage of the lesson will show you how to enter these locations in CARD. 
  CARD training terminals 
  Trainers practical technology guide 
  List of intersections  
30 minutes 
Go To field 
Explain the Go To field is where all addresses are entered. It is one of only 
two mandatory fields that must be completed to allow an event to be 
It is called “Go To” because that is where the police need to “Go To” to deal 
with the incident. 
The Go To field is a search engine. We enter information into the field and 
indicate what type of search we want the system to carry out by specifying 
with a character. eg: comma for streets, forward slash for intersections etc. 
Explain that if the search doesn’t return the correct information the first time, 
the result will not change unless we change some of the criteria entered such 
as road type, spelling, or location. 
Ask the participants to press the create button. This will ensure that they start 
with a blank event information screen. 
Entering the 
In the Go To field, type in the first street name.  
first street of 
the intersection 
  The street type (eg Rd, Ave, St etc) is not required but if you do type it 
here, you must type it for the next street name. 
Note - the system defaults to upper case. 
Explain that the symbol to tell CARD that the location is an intersection is the 
forward slash. 
Type a / (forward slash) character. Do not add any spaces between the street 
name and the forward slash. 

Entering the 
Type the second street name and press enter. 
second street of 
the intersection 
The location may automatically verify and place a marker on the map where 
the location is. Alternatively, the system may list a number of possible 
locations that fit the criteria. We will look at this in stage 2 of this lesson. 
Verifying the 
Once participants have located the intersection, ask how can we verify the 
Answers should include: 
  ask what city, town, or suburb they are in, or  
  any nearby landmarks like rivers, schools, parks etc. 
Explain to participants they should ask questions until they are happy that 
they know exactly where the caller or the event is. Once they are happy that 
they have verified the location, then you can move on. 
Be mindful that callers may not be aware of the suburb particularly if it is 
near the boundary to the next suburb or if they are not local to the area. 
Use the list of intersections that automatically verify and repeat the process as 
necessary to ensure that all participants practice entering an intersection. 
Locate and verify is a two part process and is the most important component 
of event entry. For every event we must accurately locate where police need 
to go and then we must verify that we have got the address correct. This is 
done by asking relevant questions that will allow the caller to confirm details 
such as what city, town or suburb they are in, nearby landmarks, or streets. 

 Stage 2 – Streets, including State Highways 
Introduction to 
One of the most common address types we use are street addresses.  This 
the street 
stage of the lesson will show you how to enter these locations in CARD. 
  CARD training terminals 
  Trainers practical technology guide 
  List of streets to enter (including State Highways) 
30 minutes 
Street types 
There are many different types of streets. 
Ask participants to identify these and write them on the whiteboard.  Discuss 
how the street types have been written either in full or common abbreviations. 
The “Go To” field accepts all types of street names.   
Use the street type if known to limit the search results. The system will accept 
full both full spelling or standard abbreviations e.g. Avenue, Ave, or Av. 
Type in the character (field delimiter) used for street addresses which is a , 
(comma). The comma tells CARD to search what is before it first.  We can 
help limit the search by using a locality after the comma. 
Ask participants to type in Victoria St (comma) and enter.  Discuss the 
number of results that are returned. 
Locality is not required to be entered but to narrow the search, the major town 
or city name should be entered, particularly for State Highways which we will 
discuss shortly. 
Ask participants to cancel the range window and click create abandon to clear 
the screen. 
Ask participants to enter Victoria St, Petone. (or a location in your area) 
Discuss the difference in the returned search. 

If additional information needs to be entered, e.g. the name of a business, 
once the location is verified, type a : (colon) after the address and add the 
additional information. The colon tells the system not to try and use the 
following information to locate the address. 
Demonstrate this to the participants. 
Enter the 
Press enter and check that the relevant street is shown in bold on the map screen. 
Graphic locate 
Double click on the street where the verification marker is to be placed. The 
address in the Go To field will be changed to reflect the new verification. 
State highways 
State highways are treated the same way as a street.  To avoid us having to 
as streets 
type this in full we use SH (space) and then the highway number.  Always try 
to use a locality as it will search the entire length of the highway which for 
example SH 1 the entire length of the country. 
Verify the 
Practice asking questions to verify that the correct address has been located. 
Repeat as necessary to ensure all participants practice. 
Street locations and intersections are common locations that we get to verify.  
Use the tools that we have talked about today e.g. the range box,  your ability 
to ask questions and listen for the answers, to ensure that you not only 
correctly locate the address but to verify that you have the correct address. 

Stage 3 – Range window 
Introduction to 
If CARD has more than one alternative for a location, or can’t find a location, 
the range 
it will ask which one you want.  It does this by giving you a list in the range 
Examples of when this may occur are: 
  several towns or cities that have the same street name  
  the street name has been spelt incorrectly 
  the address given does not exist according to our system records. 
  CARD training terminals 
  Trainers Practical Guide 
30 minutes 
Range window 
Ask participants to enter “Seaview Rd” followed by a comma in the Go To 
Ask participants to now press enter.  
The range window should appear. Discuss the various options available in the 
range window (refer to pages 57-59 of the practical guide). 
Repeat as necessary to ensure all participants practice. 
The range window will appear if there is more than one, or no matches to the 
location criteria that you have entered. It starts the verification process and it 
gives you options to check that you have the correct location to send police.  

Today we have looked at: 
  locating and verifying intersections, 
  locating and verifying street addresses 
  the Range window and its options. 
Locate and verify is the most important aspect of entering an event. We 
cannot begin to help our callers if we don’t know where they are. 
Locate and verify is a two part process and we must always carry out both 
parts of the process. 
So far we have looked at two different ways to locate and verify. We have 
learnt about: 
  street addresses. 
We will continue to build on these and learn other ways to locate and verify 
Look forward 
Explain the next lesson include: 
  topic title (6 steps process) 
  who the trainer is 
  where the lesson will take place 
  what time the lesson will start.