Introduction to CARD
About this lesson
Overview
This lesson provides participants with an overview of the CARD screen and the
various windows that make up the screen.
Learning
At the end of this session, participants will be able to:
objectives
demonstrate signing on and off the system
demonstrate changing operator
recognise the difference between live and training databases
demonstrate the process for switching databases
describe the functions of the fields in CARD.
Assessment
Formative assessment will take place during the course as and when the
functions are used in practical sessions.
Resources
CARD workstations
Trainers Practical Guide.
Trainers
The trainers’ practical guide includes information about the functionality and
practical guide
processes for the various computer systems and programmes used in the Comms
Centres. Where applicable, a reference to the practical guide is included in the lesson
plan.
Duration
2 hours and 30 minutes
Delivery
Explain, demonstrate and practice.
strategy and
lesson stages
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Trainer’s notes Ensure that the CARD terminals are set to the training database.
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Introduction
Welcome
Welcome participants to the lesson and introduce the topic.
Revision and
Refer back to the previous lesson – communicator role. We have been
entry level
discussing what the role of the communicator is…..
Lesson
CARD stands for Communication and Resources Deployment system. It is an
overview
integrated system that includes a number of applications. It is the key computer
system that is used in the communications centre. You will use CARD everyday in
your work both now as a trainee, as a communicator, and as a dispatcher. The more
comfortable you are with using this system, the more you will be able to help your
caller.
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Stage 1 – CARD Security
Introduction to
The police computer systems have access to information about members of the
CARD security
public and organisations. Police have an obligation to treat this information as
confidential and to only use it for the purpose of law enforcement or to ensure the
safety of individuals. As a member of Police, it is very important that you play your
part in maintaining the security of all our computer systems. The most important and
the easiest way to do this in CARD, is to change operator whenever you leave the
desk. We will look in to the access and use of all our systems at a later stage of the
course. Let’s look at how we keep CARD secure.
Resources
CARD training terminals.
Duration
30 minutes.
Unauthorised
It is vital that learners are aware they must not plug any external devices into
connection of
the CARD terminal, such as USB sticks or phones, even for the purposes of
electronics
charging. This is to prevent the possible introduction of viruses which have
the potential to crash the system.
Log in
Have the terminals sitting ready at the grey “change operator” screen.
Have participants log in (follow the steps on page 4 of the practical guide).
Check that all participants are now logged into CARD.
Change
Have participants change operator (follow the steps on page 9 of the practical
operator
guide). Discuss examples of when you would use change operator, eg
everytime you leave the desk.
Log off
Have participants completely log off (follow the steps on page 8 of the
practical guide).
Discuss examples of when you would log off, eg reboot, system switch.
Practice
Repeat the process as necessary to ensure that all participants practice.
Recap
Discuss the difference between sign off and change operator and the need for
control and security over our system.
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Stage 2 – Switching databases between live and training
Introduction to
CARD has two main types of database:
the lesson
the live system is used on the operational floor for entering events for
attendance or information
the training database is used for training purposes.
There is a training database for each centre and it replicates the live system. It
is here that we can learn and practice safely. We are always going to use the
training database but there may be times when the terminals are used for
overflow communicators overnight. We must always check that they have
been left in training for us, and if not, we must know how to change them
back.
Resources
CARD training terminals.
Duration
30 minutes.
Training
Explain how to differentiate between the training and live databases.
database
Show the “training triangle” on the change operator screen.
Show the “training database” warning between the two triangles located
above the agency control box on the main screen.
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Switch
Explain the process for changing databases. Follow the steps in the table
database
below.
demonstration
Step
Action
1
At the log on screen, click 'cancel'.
2
Go into the 'workstation' drop down menu and click “signoff” and then 'exit'
– to ensure a full blue screen.
3
Go to the bottom of the screen and go to 'start', 'programs', and click on
'system switch'.
4
Select 'Police' in the agency box and then select' 'training (Auckland,
Wellington, or Christchurch).
5
Click 'OK'.
Note: If switching to the live database, Select ‘Police’, ‘Live’ and then also
click the box at the bottom left of the system switch box.
6
Wait while system changes. There will be a blue process box showing while
it does this.
7
Once the blue box has gone, Go to 'start', 'shutdown' 'restart' and click on
'OK'.
8
Wait until the police access box appears. Hold down 'ctrl', 'alt' and 'delete'
keys simultaneously.
9
When warning box appears, hold 'shift' key down while clicking 'OK' or
pushing 'enter’.
10
Withheld s6(c)
12
Wait until the log on screen appears. It should show the triangle with the
exclamation mark and 'training' written along the bottom.
Switch
Have the participants switch the database from training to live and then back
database
again.
practice
Repeat the process as necessary to ensure that all participants practice.
Recap
Ask participants how to differentiate between the two databases and the
importance of recognising which database the terminal is in.
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Stage 3 – CARD Functionality
Introduction to
The CARD GUI (graphic user interface) is how the screen looks to us. It is
the lesson
made up of a number of windows and menus and to get the best from the
system, you need to know your way around. There are usually several ways to
complete the various tasks and there is sometimes a specific order for
completing the tasks as well. We will focus on one way during the course to
avoid any confusion. Let’s run through the different parts of the screen.
Resources
CARD training terminals.
Duration
1 hour 30 minutes.
Log on
Have participants log on to the CARD system (revision of stage 1).
Explain that CARD runs over the two screens. The left hand screen contains
the event information screen and the pending events monitor. The right hand
screen contains the map and we will look at that later.
I/CAD menu
Explain the I/CAD menu options (follow the steps on page 6 of the practical
guide). Include an explanation of change password and refresh CAD.
Explain that some of the alternative ways to complete tasks can be found
here.
Command
Step the participants through the command menu/options bar on the left hand
menu/options
screen, discussing each button (follow the steps on page 12 of the practical guide).
bar
Icons and
Discuss the functionality of the system information icons and buttons (follow
buttons
the steps on page 16-18 of the practical guide).
Agency control
Discuss the agency control box (follow the steps on page 15 of the practical
box
guide).
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Pending events
Bring the participants attention to the pending event monitor tabs.
monitor tabs
Explain the meaning of all the tabs (follow the steps on page 19 of the practical
guide).
Pending event
Explain the pending events monitor columns (follow the steps on page 20 of the
monitor
practical guide).
columns
Recap
Remember it is a screen made up of a number of windows. As with most
windows-based applications, there is usually more than one way to complete
a task
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Conclusion
Review
Today we have looked at:
Logging on, logging off and changing operator.
Switching databases between live and training.
The functionality on the left hand screen – the event information and
pending events monitor windows.
Summary
CARD is the main system in the communication centre. You will use CARD
everyday in your work. The more comfortable you are with using CARD, the
more you will be able to help your caller. It is everyone’s responsibility to
maintain the security of the system
Look forward
Explain the next lesson include:
topic title (maps lesson)
who the trainer is
where the lesson will take place
what time the lesson will start.
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