This is an HTML version of an attachment to the Official Information request 'CARD Manuals, SOP's, and Policies'.







Introduction to CARD 
About this lesson 
Overview 
This lesson provides participants with an overview of the CARD screen and the 
various windows that make up the screen. 
Learning 
At the end of this session, participants will be able to: 
objectives 
demonstrate signing on and off the system 
demonstrate changing operator 
recognise the difference between live and training databases 
demonstrate the process for switching databases 
describe the functions of the fields in CARD. 
Assessment 
Formative assessment will take place during the course as and when the 
functions are used in practical sessions. 
Resources 
CARD workstations 
Trainers Practical Guide. 
Trainers 
The trainers’ practical guide includes information about the functionality and 
practical guide 
processes for the various computer systems and programmes used in the Comms 
Centres. Where applicable, a reference to the practical guide is included in the lesson 
plan. 
Duration 
2 hours and 30 minutes 
Delivery 
Explain, demonstrate and practice. 
strategy and 
lesson stages 


12-May-16

 
Trainer’s notes  Ensure that the CARD terminals are set to the training database. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

12-May-16 

Introduction 
Welcome 
Welcome participants to the lesson and introduce the topic. 
Revision and 
Refer back to the previous lesson – communicator role. We have been 
entry level 
discussing what the role of the communicator is….. 
Lesson 
CARD stands for Communication and Resources Deployment system. It is an 
overview 
integrated system that includes a number of applications. It is the key computer 
system that is used in the communications centre. You will use CARD everyday in 
your work both now as a trainee, as a communicator, and as a dispatcher. The more 
comfortable you are with using this system, the more you will be able to help your 
caller. 

12-May-16

Stage 1 – CARD Security 
 
Introduction to 
The police computer systems have access to information about members of the 
CARD security 
public and organisations. Police have an obligation to treat this information as 
confidential and to only use it for the purpose of law enforcement or to ensure the 
safety of individuals. As a member of Police, it is very important that you play your 
part in maintaining the security of all our computer systems. The most important and 
the easiest way to do this in CARD, is to change operator whenever you leave the 
desk. We will look in to the access and use of all our systems at a later stage of the 
course. Let’s look at how we keep CARD secure. 
 
Resources 
CARD training terminals. 
 
Duration 
30 minutes. 
 
Unauthorised 
It is vital that learners are aware they must not plug any external devices into 
connection of 
the CARD terminal, such as USB sticks or phones, even for the purposes of 
electronics 
charging. This is to prevent the possible introduction of viruses which have 
the potential to crash the system. 
 
Log in 
Have the terminals sitting ready at the grey “change operator” screen. 
Have participants log in (follow the steps on page 4 of the practical guide). 
Check that all participants are now logged into CARD. 
 
Change 
Have participants change operator (follow the steps on page 9 of the practical 
operator 
guide).  Discuss examples of when you would use change operator, eg 
everytime you leave the desk. 
 
Log off 
Have participants completely log off (follow the steps on page 8 of the 
practical guide). 
Discuss examples of when you would log off, eg reboot, system switch. 
 
Practice 
Repeat the process as necessary to ensure that all participants practice.  
 
Recap 
Discuss the difference between sign off and change operator and the need for 
control and security over our system. 
 

12-May-16 





Stage 2 – Switching databases between live and training 
Introduction to 
CARD has two main types of database: 
the lesson 
the live system is used on the operational floor for entering events for 
attendance or information 
the training database is used for training purposes.  
There is a training database for each centre and it replicates the live system. It 
is here that we can learn and practice safely. We are always going to use the 
training database but there may be times when the terminals are used for 
overflow communicators overnight. We must always check that they have 
been left in training for us, and if not, we must know how to change them 
back. 
Resources 
CARD training terminals. 
Duration 
30 minutes. 
Training 
Explain how to differentiate between the training and live databases. 
database 
Show the “training triangle” on the change operator screen. 
Show the “training database” warning between the two triangles located 
above the agency control box on the main screen. 

12-May-16






Switch 
Explain the process for changing databases.  Follow the steps in the table 
database 
below. 
demonstration 
Step 
Action 

At the log on screen, click 'cancel'. 

Go into the 'workstation' drop down menu and click “signoff” and then 'exit' 
– to ensure a full blue screen.

Go to the bottom of the screen and go to 'start', 'programs', and click on 
'system switch'. 

Select 'Police' in the agency box and then select' 'training (Auckland, 
Wellington, or Christchurch). 

Click 'OK'. 
Note: If switching to the live database, Select ‘Police’, ‘Live’ and then also 
click the box at the bottom left of the system switch box.  

Wait while system changes. There will be a blue process box showing while 
it does this. 

Once the blue box has gone, Go to 'start', 'shutdown' 'restart' and click on 
'OK'. 

Wait until the police access box appears. Hold down 'ctrl', 'alt' and 'delete' 
keys simultaneously. 

When warning box appears, hold 'shift' key down while clicking 'OK' or 
pushing 'enter’. 
10 
Withheld s6(c)
12 
Wait until the log on screen appears. It should show the triangle with the 
exclamation mark and 'training' written along the bottom. 
Switch 
Have the participants switch the database from training to live and then back 
database 
again. 
practice 
Repeat the process as necessary to ensure that all participants practice. 
Recap 
Ask participants how to differentiate between the two databases and the 
importance of recognising which database the terminal is in.  

12-May-16

Stage 3 – CARD Functionality 
 
Introduction to 
The CARD GUI (graphic user interface) is how the screen looks to us. It is 
the lesson 
made up of a number of windows and menus and to get the best from the 
system, you need to know your way around. There are usually several ways to 
complete the various tasks and there is sometimes a specific order for 
completing the tasks as well. We will focus on one way during the course to 
avoid any confusion. Let’s run through the different parts of the screen. 
 
Resources 
CARD training terminals. 
 
Duration 
1 hour 30 minutes. 
 
Log on 
Have participants log on to the CARD system (revision of stage 1). 
 
Explain that CARD runs over the two screens. The left hand screen contains 
the event information screen and the pending events monitor. The right hand 
screen contains the map and we will look at that later. 
 
I/CAD menu 
Explain the I/CAD menu options (follow the steps on page 6 of the practical 
guide). Include an explanation of change password and refresh CAD.  
 
Explain that some of the alternative ways to complete tasks can be found 
here. 
 
Command 
Step the participants through the command menu/options bar on the left hand 
menu/options 
screen, discussing each button (follow the steps on page 12 of the practical guide). 
bar 
 
Icons and 
Discuss the functionality of the system information icons and buttons (follow 
buttons 
the steps on page 16-18 of the practical guide). 
 
Agency control 
Discuss the agency control box (follow the steps on page 15 of the practical 
box 
guide). 
 
 

 
 

12-May-16 

 
Pending events 

Bring the participants attention to the pending event monitor tabs. 
monitor tabs 
Explain the meaning of all the tabs (follow the steps on page 19 of the practical 
guide). 
 
Pending event 
Explain the pending events monitor columns (follow the steps on page 20 of the 
monitor 
practical guide). 
columns 
 
Recap 
Remember it is a screen made up of a number of windows. As with most 
windows-based applications,  there is usually more than one way to complete 
a task 
 

12-May-16 








Conclusion 
 
Review 
Today we have looked at: 
  Logging on, logging off and changing operator. 
  Switching databases between live and training. 
  The functionality on the left hand screen – the event information and 
pending events monitor windows. 
 
Summary 
CARD is the main system in the communication centre. You will use CARD 
everyday in your work. The more comfortable you are with using CARD, the 
more you will be able to help your caller. It is everyone’s responsibility to 
maintain the security of the system 
 
Look forward 
Explain the next lesson include: 
  topic title (maps lesson) 
  who the trainer is 
  where the lesson will take place 
  what time the lesson will start. 
 

12-May-16