Dear Leah Trass

Thank you for your email received 11 October 2013, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National office to respond. You may expect a response to be sent to you as soon as possible.
 
Regards
Official and Parliamentary Information team   |  Ministerial and Executive Services
Ministry of Social Development

-----Original Message-----
From: Leah Trass [mailto:[OIA #1207 email]]
Sent: Thursday, 10 October 2013 8:40 p.m.
To: Info (MSD)
Subject: Official Information Act request - Record of complaints and investigation policies.

Dear Ministry of Social Development,

1.Does the ministry keep records of branches of CYF that receive complaints against them? If yes what are the number of complaints received by/against each branch? (Year since records begun to present) Please identify by area and number. (example Christchurch - *number*, Hamilton- *number*) If not, why not?

2. During investigations of complaints regarding the actions of a branch office, where it is identified to be a problem area, what procedure does the ministry have to insure past cases are re-looked at, to insure other work by social workers within that branch are not without error also?

3. Are families contacted that their cases handled by that social worker/branch was not in the best interest of the child and remedy made towards those families (in cases where such actions resulted in child/ren uplifted etc) regardless if a complaint was made or not?

4. In cases of poor social work handling that resulted in children being removed from the home, what remedies of family repair etc are offered to that family?

5. In cases where further damage, including financial and emotional stresses were caused what remedy is offered to families for the short and long term impact of such errors? Please include policy regarding formula for working out payments if any.

Yours faithfully,

Leah Trass
PR PANIC

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This email and any attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient, any use, dissemination, distribution or duplication of this email and attachments is prohibited. If you have received this email in error please notify the author immediately and erase all copies of the email and attachments. The Ministry of Social Development accepts no responsibility for changes made to this message or attachments after transmission from the Ministry.

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Dear Leah Trass,

Thank you for your emails following up on your Official Information Act requests. The Ministry of Social Development accepts that these requests are outside the 20 working day timeframe and we are working to get the information to you as soon as possible. Thank you also for contacting us to clarify some of your questions, once again, we are working to get the responses to you as soon as possible.
 
Regards
Official and Parliamentary Information team   |  Ministerial and Executive Services
Ministry of Social Development

-----Original Message-----
From: Leah Trass [mailto:[OIA #1207 email]]
Sent: Monday, 11 November 2013 12:52 p.m.
To: OIA_Requests (MSD)
Subject: Re: Your Official Information Act request - Record of complaints and investigation policies.

Dear OIA_Requests (MSD),

I would like to remind the Ministry that it has been past the time frame of 20 working days.

Yours sincerely,

Leah Trass

-----Original Message-----

Dear Leah Trass

Thank you for your email received 11 October 2013, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National office to respond. You may expect a response to be sent to you as soon as possible.
 
Regards
Official and Parliamentary Information team   |  Ministerial and Executive Services
Ministry of Social Development

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Please use this email address for all replies to this request: [OIA #1207 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an OIA officer, please ask your web manager to link to us from your organisation's OIA page.

-------------------------------------------------------------------

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This email and any attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient, any use, dissemination, distribution or duplication of this email and attachments is prohibited. If you have received this email in error please notify the author immediately and erase all copies of the email and attachments. The Ministry of Social Development accepts no responsibility for changes made to this message or attachments after transmission from the Ministry.

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