FGC/Complaints processes

Leah Trass made this Official Information request to Oranga Tamariki—Ministry for Children

Response to this request is long overdue. By law Oranga Tamariki—Ministry for Children should have responded by now (details and exceptions). You can complain to the Ombudsman.

From: Leah Trass

Dear Child Youth and Family,

Given that errors in note/recorded taking by CYF social workers have been identified/upheld via the complaints process and corrections added.

1.What assurances do clients have that these past allegations etc will not be used again in future given they can not be removed from client files?
2. In the situation where social workers have failed to note correctly outcomes of FGC agreements and notes can not be taken, what assurances do clients have that FGC agreements will be adhered to?
3.How many complaints regarding FGC's and failure for outcomes to be noted by social workers have been received?

Yours faithfully,

Leah Trass
PR PANIC

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From: OIA_Requests (MSD)

Dear Leah Trass

Thank you for your email received 10 October 2013, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National office to respond. You may expect a response to be sent to you as soon as possible.
 
Regards
Official and Parliamentary Information team   |  Ministerial and Executive Services
Ministry of Social Development

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From: OIA_Requests (MSD)


Attachment Trass Leah Follow Up Letter regarding OIA Requests.pdf
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Dear Ms Trass,

 

Please find attached a letter relating to two emails received by the
Ministry on 16 October 2013 from Leigh Baillie, former employee of PANIC,
dated 20 July 2013 requesting under the Official Information Act 1982, the
following information:

 

·         How many settlement payments have been paid out to families due
to CYF errors outside of the normal  complaints process but in court
proceedings?

·          Of those, how many have had suppression orders placed on them
so that amounts cannot be disclosed?

·         How much was the highest amount awarded to an individual family
in either an out of court or in court settlement?

·         How much, over the last five years, has CYF spent on legal
representation in relation to its cases? 

·          How much, over the last five years, has CYF paid for others’
legal representation?

 

Legal Services and Child, Youth and Family have advised that they are
unable to provide a response to any of these questions without further
clarification from the requestor.

 

Please note contact details are provided in the attached letter. Given the
high number of requests that the Ministry has underway on behalf of PANIC,
I would appreciate it if you could contact me by 5pm on 15 November 2013
otherwise I will need to close these requests.

 

Regards

Official and Parliamentary Information team   |  Ministerial and
Executive Services

Ministry of Social Development

------------------------------- This email and any attachments may contain
information that is confidential and subject to legal privilege. If you
are not the intended recipient, any use, dissemination, distribution or
duplication of this email and attachments is prohibited. If you have
received this email in error please notify the author immediately and
erase all copies of the email and attachments. The Ministry of Social
Development accepts no responsibility for changes made to this message or
attachments after transmission from the Ministry.
-------------------------------

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From: Leah Trass

Dear OIA_Requests (MSD),

I would like to remind the MSD that this request is now past the @0 working days time frame.

Yours sincerely,

Leah Trass

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From: OIA_Requests (MSD)

Dear Leah Trass,

Thank you for your emails following up on your Official Information Act requests. The Ministry of Social Development accepts that these requests are outside the 20 working day timeframe and we are working to get the information to you as soon as possible. Thank you also for contacting us to clarify some of your questions, once again, we are working to get the responses to you as soon as possible.
 
Regards
Official and Parliamentary Information team   |  Ministerial and Executive Services
Ministry of Social Development

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Things to do with this request

Anyone:
Oranga Tamariki—Ministry for Children only: