Printed from https://fyi.org.nz/request/1197-complaints-upheld-and-the-improvement-to-service-via-msd on November 22, 2024 05:46

Complaints upheld and the improvement to service via MSD

Leah Trass made this Official Information request to Ministry of Social Development

The request was partially successful.

From: Leah Trass

Dear Ministry of Social Development,

Given a number of complaints via the complaint process are upheld and training given in the appropriate areas of social work practice weakness, what checks and balances are done to insure branches are improving their service to clients? Are clients contacted over a period of time (whose complaints were upheld) to insure an improvement has been achieved by the way they are being treated? What assurances does the department have that indeed an improvement to services is nationwide?

Yours faithfully,

Leah Trass
PR PANIC

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From: OIA_Requests (MSD)
Ministry of Social Development

Dear Leah Trass,

Thank you for your email received 10 October 2013. Your request has been forwarded to the appropriate officials at National office to respond. You may expect a response to be sent to you as soon as possible.
 
Regards
Official and Parliamentary Information team   |  Ministerial and Executive Services
Ministry of Social Development

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From: Leah Trass

Dear OIA_Requests (MSD),

I would like to remind the MSD that this response is now past the time frame of 20 working days

Yours sincerely,

Leah Trass

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From: OIA_Requests (MSD)
Ministry of Social Development

Dear Leah Trass,

Thank you for your emails following up on your Official Information Act requests. The Ministry of Social Development accepts that these requests are outside the 20 working day timeframe and we are working to get the information to you as soon as possible. Thank you also for contacting us to clarify some of your questions, once again, we are working to get the responses to you as soon as possible.
 
Regards
Official and Parliamentary Information team   |  Ministerial and Executive Services
Ministry of Social Development

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