Printed from https://fyi.org.nz/request/1194-msd-files-delayed on November 05, 2024 19:26

MSD files delayed

Leah Trass made this Official Information request to Ministry of Social Development

Response to this request is long overdue. By law Ministry of Social Development should have responded by now (details and exceptions). The requester can complain to the Ombudsman.

From: Leah Trass

Dear Ministry of Social Development,

Why is there a delay in people obtaining their files from MSD under the OIA? Why has the delay not been addressed by the MSD? These delays are not a matter of weeks but months now.This is also occurring in some cases, with the complaints process.

There is also a failure by Child,Youth and Family to let people know when the file is ready to be picked up.Causing further delays in obtaining the file.
What happens when the file is ready and is at the office of the requester's choice?

Yours faithfully,

Leah Trass

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From: OIA_Requests (MSD)
Ministry of Social Development

Dear Leah Trass

Thank you for your email received 9 October 2013, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National office to respond. You may expect a response to be sent to you as soon as possible.
 
Regards
Official and Parliamentary Information team   |  Ministerial and Executive Services
Ministry of Social Development

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From: Leah Trass

Dear OIA_Requests (MSD),

I would like to remind MSD that this request is now past the time frame of 20 working days.

Yours sincerely,

Leah Trass

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From: OIA_Requests (MSD)
Ministry of Social Development

Dear Leah Trass,

Thank you for your emails following up on your Official Information Act requests. The Ministry of Social Development accepts that these requests are outside the 20 working day timeframe and we are working to get the information to you as soon as possible. Thank you also for contacting us to clarify some of your questions, once again, we are working to get the responses to you as soon as possible.
 
Regards
Official and Parliamentary Information team   |  Ministerial and Executive Services
Ministry of Social Development

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Things to do with this request

Anyone:
Ministry of Social Development only: