Good Morning

Thank you for your request dated 17 July 2019 submitted via FYI requesting information about the cancellation of Pay2Park.

Our team will manage your request under the Local Government Official Information and Meetings Act 1987 which requires us to respond as soon as possible, but no later than 14 August 2019.

The reference number for your request is IRO-8789.

Please contact us if you have any further questions.

Kind regards

Jessica Hall
Assurance Services Coordinator  | Wellington City Council
P +64 (0)4 801 4178 | M  +64278030345
E [email address] | W Wellington.govt.nz | |

The information contained in this email is privileged and confidential and intended for the addressee only.
If you are not the intended recipient, you are asked to respect that confidentiality and not disclose, copy or make use of its contents.
If received in error you are asked to destroy this email and contact the sender immediately. Your assistance is appreciated.

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Hello K Watson,
 
Thank you for your patience with regard to your request on the Council
decision to cease its contract with the Phone2Park app provider.
 
In your request, you asked for copies of all emails, meeting minutes,
memos, reports and correspondence to answer the following questions:
 
a)      cancel the contract with the Phone2Park and;
Please find the information to answer this question as attached. This
includes a memorandum dated 12 June 2018 in which the decision to
terminate the agreement with Phone2Park was discussed/confirmed. Other
documents attached include internal emails, and the letter to Parking
Solutions Limited confirming the decision to terminate the agreement,
which was hande delivered at a meeting between the Council and parking
Services Limited. 
 
b)      not consult the ratepayers or the public about their experiences
with the usability of Phone2Park versus PayMyPark; and
The Council has made a commercial decision to no longer offer the
Phone2Park app and move to one parking payment app that helps to
streamline payment options and improve the operation of the city’s parking
enforcement systems.
During a review of parking payment options last year, we carefully
considered the Phone2Park app and discovered a number of technical issues
with the way the Phone2Park app integrates into the Council’s parking
enforcement systems that impact on the accurate and timely provision of
data to parking officers who use the information to effectively enforce
parking. The Council was not required to consult the public on this
issue. 
 
c)      refuse to meet Parking Solutions
The Council’s Parking Services Team have met with Parking Solutions
Limited (Phone2Park) on multiple occasions.  Some of these meetings are
referenced in the information attached.
 
d)      I would also like to know what consideration has been given to how
users will get their stored funds
Phone2Park hold these funds in a trust account.  They have been in contact
with their customers to explain the process they will follow in this
regard.  This is a matter for Parking Solutions Limited to manage with
their customers.  They have advised us that they are in the process of
arranging refunds to any customers with money in this account. 
If you have any questions relating to this, please contact me.
 
Kind regards
 
Chris

Chris Brown | Assurance Advisor | Complaints & Information Assurance |
Wellington City Council
P 04 803 8368
E [1][email address] | W [2]Wellington.govt.nz | [3][IMG]|
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IMPORTANT: The information contained in this email may be confidential or
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named in this message. Please note that if you are not the intended
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