Number of enforcement officers in Auckland
Jennifer Ward made this Official Information request to Auckland Transport
This request has an unknown status. We're waiting for Jennifer Ward to read a recent response and update the status.
From: Jennifer Ward
Dear Auckland Transport,
After my vehicle was blocked in my garage for hours, AT responded to my complaint by advising me that:
“Currently, our Parking Compliance team only have approximately 130 Officers for the entire Auckland region - from Pukekohe in the South (coast-to-coast) to Wellsford in the North, covering every town and city centre between. This coverage is 21hrs per day, 7 days per week. On average, 3,500 requests for Service (RFS) come through each month. These are sometime safety/ priority driven requests that need to be attended to first, and regular RFS activity is then responded to by the next available Parking Officer. “
Additionally, I was unable to have the offending vehicle towed without an enforcement officer issuing a ticket. Consequently I couldn’t get to work or meet my other commitments.
The vehicle blocking my car was unregistered and unwarranted and is potentially a dangerous vehicle being used on the roadway. The fines for these infringements would have totalled several hundred dollars.
So my questions are;
1. Will AT be hiring additional enforcement officers to deal with the current shortage?
2. Is revenue from infringements able to pay for more enforcement officers?
3. If not, why not?
4. How is permitting illegal parking, due to grossly inadequate enforcement staffing levels, succeeding in deterring such behaviour?
5. How does this level of staffing enable active transport users to freely access the footpaths and shared spaces?
6. Why are individuals unable to have illegally parked and obstructive vehicles towed?
7. How does this lack of enforcement help build a world class city when it’s effectively a free-for-all carpark?
Yours faithfully,
Jennifer Ward
From: AT Official Information (AT)
Auckland Transport
Kia ora Jennifer,
Auckland Transport (AT) acknowledges receipt of your request for official
information dated 30^th of November 2023 regarding your queries and
concerns relating to the Parking Compliance Team.
We hope to respond to your request as soon as possible, but no later than
the 19^th of January 2024 which is 20 working days after the day your
request was received. The period of 20 December 2023 to 10 January 2024
are not included as working days. If we are not able to respond to your
request by then, we will notify you of an extension of that timeframe.
Your case is being managed by Anna, who is one of our LGOIMA Business
partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-826341-T0N5R9.
Ngā mihi,
Ane
Customer Care Coordinator
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[1]www.at.govt.nz
We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [2]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [3]Unite Against Covid-19 website.
Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.
References
Visible links
1. http://www.at.govt.nz/
2. https://at.govt.nz/COVID-19
3. https://covid19.govt.nz/
From: AT Official Information (AT)
Auckland Transport
Good morning Jennifer,
Before we can furnish you with a response, can you please supply the
reference for the RFS or can you please supply your address, the date and
time the RFS was raised. With this information we can investigate it
further.
I look forward to hearing from you soon.
Kind regards
Anna
show quoted sections
From: Jennifer Ward
Dear AT Official Information (AT),
I believe my reference is (case number CAS-819606-H0P9J4 ) CRM:000044013554.
My address is;
8 O'Neill Street,
Ponsonby,
Auckland 1011.
The date was 17th November 2023.
The time was in the early afternoon.
Yours sincerely,
Jennifer Ward
From: Jennifer Ward
Dear AT Official Information (AT),
(case number CAS-819606-H0P9J4 ) CRM:000044013554
8 O'Neill Street, Ponsonby, Auckland 1011.
17th November 2023. Early afternoon.
Yours sincerely,
Jennifer Ward
From: AT Official Information (AT)
Auckland Transport
Many thanks Jennifer.
Anna
show quoted sections
From: AT Official Information (AT)
Auckland Transport
Kia ora Jennifer
I’ve attached the official information you asked for
On 30/11/2023 you asked for information relating to parking officers and
enforcement.
I’ve attached a response from John Strawbridge, Group Manger Parking
Services and Compliance.
Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.
You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.
If you have any further queries, simply reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your
case.
Ngā mihi
Anna
LGOIMA Business Partner
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[2]www.at.govt.nz
We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.
Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.
References
Visible links
1. file:///tmp/www.ombudsman.parliament.nz
2. file:///tmp/www.at.govt.nz
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/
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