Requests similar to 'Internal complaints reportung and processing structure'
ACC Customer Resolutions
Response by Accident Compensation Corporation to Bridget Morison on .
Partially successful.
Kia ora Bridget
Please find attached our response to your official information request
dated 04 September 2019. If you have any questions about the...
ACC Official Complaints Investigation Unit, Policy and process to be followed during the OCI complaint process.
Response by Accident Compensation Corporation to David Lawson on .
Partially successful.
Dear Mr Lawson
Please find attached ACC’s response to your Official Information Act
Request fyi-request-3658-a8226cac.
Yours sincerely
...
Kia ora Rodney
Please find attached our response to your official information request
dated 19 April 2024. If you have any questions about the...
ACC OCI Complaints and outcomes
Request sent to Accident Compensation Corporation by john delaney on .
Waiting clarification.
Under the provisions of the OIA, I request information from ACC based on the following:
A claimant lodges complaint/s for formal investigation to...
ACC Tracking of Complaints and Determination of Numbers of Complaints
Response by Accident Compensation Corporation to Anon on .
Partially successful.
Kia ora Anon
Please find attached our response to your official information request
dated 17 October 2023. If you have any questions about the respon...
Obligation to Proactivley Seek and Store Claimant Feedback
Response by Accident Compensation Corporation to Anthony Jordan on .
Successful.
Kia ora Anthony
Please find attached our response to your official information request
dated 24 March 2024. If you have any questions about the resp...
Behaviours to uphold the Code of ACC Claimants’ Rights
Response by Accident Compensation Corporation to Scott on .
Successful.
Kia ora Scott
Please find attached our response to your official information request
dated 23 July 2023. If you have any questions about the respons...
Numbers of Employees Handling Complaints and Reviews from 01/01/2018 -10/10/2023
Response by Accident Compensation Corporation to Anon on .
Partially successful.
Kia ora Anon
Please find attached our response to your official information request
dated 24 November 2023. If you have any questions about the resp...
Information sharing agreement with External Clinical Advisors
Response by Accident Compensation Corporation to AS Van Wey (Account suspended) on .
Partially successful.
Kia ora
Please find attached our response to your official information request
dated 9 October 2023. If you have any questions about the response y...
Claimant's Rights - Care indicators, communication plans, and redirection of emails
Request sent to Accident Compensation Corporation by Sue on .
Awaiting classification.
My earlier request was about ACC's rights. I now make a request for information about claimants' rights.
There are many Acts that confer rights o...
Dispute resolution providers contracted/ paid for by Accident Compensation for dispute resolution involving review of ACC Act decisions and Code of Claimant rights breaches/decisions.
Request sent to Accident Compensation Corporation by David Lawson on .
Partially successful.
I am writing to request pursuant to the Official Information Act 1982 the following information obtained broken down on an annual basis from the pas...
ACC Process of Compiling and Subsequent Disclosure of Claimant files to Third Parties
Response by Accident Compensation Corporation to Anthony Jordan on .
Successful.
Kia ora Anthony
Please find attached our response to your official information request
dated 14 November 2019. If you have any questions about the r...
Accessing Alternative Dispute Resolution Services and related documents
Request sent to Accident Compensation Corporation by Anon on .
Awaiting classification.
Your "Navigation Services" web page has section with the heading, "What other options are available?" This section states:
You're also able to use...
• www.acc.co.nz/newsroom/stories/privacy-review/
Response by Accident Compensation Corporation to Rodney Whitworth on .
Successful.
Kia ora Rodney
Thank you for your request below, asking for a copy of the independent
review of access to and use of client information at ACC...
ACC external legal services – finance/ERP extracts, GL codes, and panel spend (2020/21–2024/25), with note to Claim #10038184163
Partially successful.
*(For FYI Request #32534 – ACC External Legal Services / ERP Extracts / GL Codes / Panel Spend)*
**Public Annotation – 27 November 2025**
*By Spence...
Payments made outside of statutory entitlement made to claimaints pursuing a sensitive claim
Response by Accident Compensation Corporation to V. Roberts on .
Refused.
Kia ora V. Roberts
Please find attached our response to your official information request
dated 28 November 2022. If you have any questions about the...
ACC Reviews - Part 5 of the AC Act
Request sent to Peeni Henare by AS Van Wey (Account suspended) on .
Awaiting classification.
I am writing to you in hopes that you will be able to assist me in finding case law, secondary legislation, research papers, government reports, par...
ACC reviews- Part 5 of the Accident Compensation Act
Request sent to Ministry of Justice by AS Van Wey (Account suspended) on .
Awaiting classification.
I am writing to you in hopes that you will be able to assist me in finding case law, secondary legislation, research papers, government reports, par...
External Medical Panel Code of Conduct, Process, Obligations and Independence
Response by Accident Compensation Corporation to Anthony Jordan on .
Partially successful.
Link: [1]File-List
Good afternoon Mr Jordan
Please find attached ACC’s response to your request dated 9 March 2018
Yours sincerely
...
How many clients have been impacted by files that have been identified and confirmed as missing from ACC records?
Response by Accident Compensation Corporation to Carole Young on .
Partially successful.
Kia ora Carole
Please find attached our response to your official information request
dated 18 November 2022. If you have any questions about the r...
Misinformation provided within the release of the FairWay Reviewers Training Manual?
Request sent to FairWay Resolution Limited by David Lawson on .
Long overdue.
I refer to your release to me of a copy of the FairWay Resolution Training Manual on 20 October 2016 and public release upon Fairway Resolutions web...
Claim Ownership & Activity- Post decline cover decisions, requests for Review, or Appeals
Response by Accident Compensation Corporation to AS Van Wey (Account suspended) on .
Awaiting classification.
Kia ora Amy
Please find attached our response to your official information request
dated 19 September 2023. If you have any questions about the respo...
Kia ora Paul White
Please find attached our response to your official information request
dated 02 July 2020. If you have any questions about the re...
Acts of violence by claimants against ACC employees in the work place
Response by Accident Compensation Corporation to Sue on .
Awaiting classification.
Kia ora
Please find attached our response to your official information request
dated 29 and 31 May 2024. If you have any questions about the respons...
Risky claimants and claimant/client care indicators
Response by Accident Compensation Corporation to Sue on .
Refused.
Kia ora
Please find attached our response to your official information request
dated 29 and 31 May 2024. If you have any questions about the respons...