Payments made outside of statutory entitlement made to claimaints pursuing a sensitive claim
V. Roberts made this Official Information request to Accident Compensation Corporation
The request was refused by Accident Compensation Corporation.
From: V. Roberts
Dear Accident Compensation Corporation,
I request a yearly breakdown over the past 4 years in terms of POSSE (Payments outside scope of statutory entitlement) for those pursing a sensitive claim, being paid for serious service failures in a tabulated format such as .csv with the amounts being paid to each individual, and the 'serious service failure' being alleged by those who are pursing a Sensitive Claim.
I would like included in this data, the proportion of applicants for a POSSE payment who have the payment approved, and for those that have not been approved, the reason why the request was denied.
I request that the data be separated by 'actual damages' or the equivalent specifier, and payments made for emotional distress (or similar).
In addition I request to know what steps ACC are actively taking in practice to address systemic service failures for claimants with a sensitive claim, and the number of 'Code Breach' claims made against ACC categorised by the claimed code breach.
Yours faithfully,
V. Roberts
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
Depending on the nature of your request you may not receive a response for
up to 20 working days. We will try to respond your query as quickly as
possible. You can check the [1]Ombudsman OIA response calculator to find
when it will be due.
In cases where ACC’s response provides information that is identified to
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the names of our staff. Please let us know whether you require these
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release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
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Ngâ mihi,
Government Engagement and Support Team
Government Engagement and Support, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
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From: Government Services
Accident Compensation Corporation
Kia ora V. Roberts
Please find attached our response to your official information request
dated 28 November 2022. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternati... give us a
call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngâ mihi
Sara Freitag (she/her)
Acting Manager | OIA Services
' 027 973 7330
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
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1. mailto:[email address]
2. https://aus01.safelinks.protection.outlo...
3. https://aus01.safelinks.protection.outlo...
From: V. Roberts
Dear Government Services,
Could I please amend my request then to be re: all POSSE payments rather than specifically regarding sensitive claims. One would therefore imagine that it is information that is a) information currently held and is in the public interest when considering the actions of ACC and serious service breaches, and b) contains enough data to not put at jeopardy the privacy of clients due to the ease of extrapolating information.
Yours sincerely,
V. Roberts
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. Please note that the period from 25 December to 15
January (inclusive) are not counted as working days under the Official
Information Act 1982, and our offices will be closed from 24 December to 8
January. You can check the [1]Ombudsman OIA response calculator to find
when your request for official information will be due
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement Team
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
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2. http://www.acc.co.nz/
3. http://www.facebook.com/ACCNewZealand/
4. https://twitter.com/accnz
5. http://www.acc.co.nz/contact/
6. https://aus01.safelinks.protection.outlo...
From: Government Services
Accident Compensation Corporation
GOV 022712 Appendix 1 Redacted.pdf
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GOV 022712 Response.pdf
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Kia ora V. Roberts
Please find attached our response to your official information request
dated 20 December 2022. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternati... give us a
call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngâ mihi
Sara Freitag (she/her)
Acting Manager | OIA Services
' 027 973 7330
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. mailto:[email address]
2. https://aus01.safelinks.protection.outlo...
3. https://aus01.safelinks.protection.outlo...
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