Requests similar to 'Internal complaints reportung and processing structure' (page 2)

Response by Accident Compensation Corporation to Joe on July 01, 2024.

Awaiting classification.

Kia ora Joe Please find attached our response to your official information request dated 4 June 2024. If you have any questions about the respon...

Intricate Claims Unit Wellington Branch

Response by Accident Compensation Corporation to David Lawson on May 17, 2016.

Refused.

Dear Mr Lawson Official Information Act 1982 – Notification of Time Extension Thank you for your requests, seeking information on the following mat...

List of ACC provider IDs, contracted providers, and health providers employed by ACC

Follow up sent to Accident Compensation Corporation by Anon on May 23, 2024.

Refused.

I am following up on my Code complaint. ACC is required to provide honest answers to questions under the Code. ACC is supposed to be "fair" in their...

Malfeasance/Misfeasance process and statistics against the Accident Compensation Corporation

Response by Accident Compensation Corporation to Anthony Jordan on November 29, 2019.

Successful.

Kia ora Anthony Please find attached our response to your official information request dated 18 October 2019. If you have any questions about the re...

ACC Accrediated Employers and their obligations to the Caiment of ACC and ACC NZ responsibility

Response by Accident Compensation Corporation to Lisa on May 27, 2025.

Partially successful.

Kia ora Please find attached our response to your official information request dated 30 April 2025. If you have any questions about the response you...

ACC policies, rules and advice inconsistent with ACC Privacy Policies and legislation

Request sent to Accident Compensation Corporation by AS Van Wey (Account suspended) on September 16, 2023.

Long overdue.

Your Policy "When to save emails in Eos Policy v16.0" includes a list of types of email communications in which ACC advises employees not to save. T...

Treatment Injury ECA Referral tool and Notice of Decision (ECA)

Response by Accident Compensation Corporation to Anon on July 18, 2024.

Awaiting classification.

Kia ora Please find attached our response to your official information request dated 19 June 2024. If you have any questions about the response you...

Complex Regional Pain Syndrome

Response by Accident Compensation Corporation to David Lawson on April 30, 2020.

Partially successful.

Kia ora David Please find attached our response to your official information request dated 11 March 2020. If you have any questions about the respon...

ACC Complaint Process

Request sent to Accident Compensation Corporation by [User 113231 name] on May 21, 2023.

Partially successful.

The Ombudsman has provided written communication that prior to an ACC Claimant raising a complaint with this government agency that a complaint must...

ACC Complaint Process

Request sent to Accident Compensation Corporation by [User 113231 name] on May 21, 2023.

Withdrawn by the requester.

The Ombudsman has provided written communication that prior to an ACC Claimant raising a complaint about ACC with this government agency that a comp...

Disclosure to external legal counsel

Response by Accident Compensation Corporation to Sue on July 20, 2024.

Awaiting classification.

Kia ora Sue Please find attached our response to your official information request dated 27 May 2024. If you have any questions about the respon...

ACC's Issues Management Team

Request sent to Accident Compensation Corporation by David Lawson on May 20, 2016.

Long overdue.

In the Office of the Auditor General's 2014 report titled Accident Compensation Corporation: How it deals with complaints, the Auditor General refer...

ACC's Rights - Communication plans and Email redirection

Response by Accident Compensation Corporation to Sue on July 29, 2024.

Awaiting classification.

Kia ora Please find attached our response to your official information request dated 31 May 2024. If you have any questions about the response you c...

Why is there no ACC independent dispute agency?

Request sent to Accident Compensation Corporation by Lee M. on February 28, 2015.

Refused.

This is an official information request: Background: While the Accident Compensation Corporation has an internal complaints process in the form...

Email Redirection

Response by Accident Compensation Corporation to Scott on August 11, 2023.

Partially successful.

Kia ora Scott Please find attached our response to your official information request dated 4 August 2023. If you have any questions about the respon...

ACC Staff Accessing Claimants files Without Proper Authority or Reason and Process in which the ACC Investigate such Allegations and Time Frames

Response by Accident Compensation Corporation to Anthony Jordan on February 13, 2023.

Successful.

Kia ora Anthony Please find attached our response to your official information request dated 29 November 2022. If you have any questions about the...

Official Information regarding the tendering out of ACC Reviews beyond FairWay Resolution

Request sent to Accident Compensation Corporation by David Lawson on May 10, 2019.

Long overdue.

There is social commentary going around at the moment suggesting that Reviews may be soon be tendered out beyond FairWays Resolution Limited. OIA...

Health and Disability Commissioner Act 1994

Request sent to Minister of Health by Lee M. on August 11, 2016.

Long overdue.

The Code of Health and Disability Services Consumers’ Rights (the Code) was established by the Health and Disability Commissioner under the Health a...

Management Plan Policies

Response by Accident Compensation Corporation to Scott on March 21, 2023.

Successful.

Kia ora Scott Please find attached our response to your official information request dated 23 February 2023. If you have any questions about the re...

Actions taken by ACC since 2022 Privacy Report

Follow up sent to Accident Compensation Corporation by AS Van Wey (Account suspended) on October 09, 2023.

Successful.

This is a follow up on my request, which I make pursuant to the Code and OIA. In Independent review of access to and use of client information at...

Resolution services, employees and delegated authority

Follow up sent to Accident Compensation Corporation by Sue on June 24, 2024.

Awaiting classification.