ACC external legal services – finance/ERP extracts, GL codes, and panel spend (2020/21–2024/25), with note to Claim #10038184163

SPENCER JONES made this Official Information request to Accident Compensation Corporation

The request was refused by Accident Compensation Corporation.

From: SPENCER JONES

Kia ora koutou,

Under the **Official Information Act 1982**, I request machine-readable information about ACC’s **expenditure on external legal services** used to defend, manage or represent ACC in dispute processes (e.g., **ICRA, Fairway, District Court/High Court** matters) for the five most recent financial years **2020/21–2024/25**.

This request focuses on information **held in ACC’s finance/ERP systems** and related procurement records. It is made in the **public interest** to improve transparency around representation in claimant disputes and cost-effectiveness of external legal use. See ACC’s reported claims-handling costs ($**662m** in 2023/24) and the “consulting and other professional services” line item, which indicate relevant categories exist within ACC’s accounts.

Part A — Finance/ERP data extract (CSV under s 16)

Please provide a **CSV export** from ACC’s finance/ERP for the period **2020/21–2024/25** containing **all payments to external legal suppliers** (law firms/barristers/advocates) for dispute, review or litigation work, filtered by the **GL account(s)** or **spend categories** ACC uses for legal services and/or litigation/appeals/reviews.

**Fields requested (where held):**

* Supplier legal name; NZBN (or other supplier ID)
* Invoice number; invoice date; payment date
* Line description / matter reference (with personal identifiers redacted if required)
* Amount (NZD ex-GST), GST, gross
* **GL Account code & description; Cost Centre; Project/Work Order; Business Unit**
* Any **matter type** or tag used (e.g., ICRA, Fairway, District Court, High Court, Tribunal)
* (If held) **Claim number** (I accept redaction to protect third-party privacy; aggregated totals per supplier/matter type suffice)

Format: Please provide as **CSV** (s 16 OIA). If multiple GL codes are used for legal services, include **all relevant codes** (see Part B).

Why this is held: ACC has previously released **ERP extracts of supplier payments** via FYI (showing supplier names/amounts — including *McCaw Lewis Limited*) demonstrating such data can be exported without per-file collation. ([FYI][1])

Part B — Chart of accounts & coding used for legal spend

Please provide:

1. A list of **GL Account codes/descriptions** used for **external legal services** (including litigation/review/appeal costs) during **2020/21–2024/25**.
2. Any **Cost Centres/Programs/Projects** commonly used to record spend on **ICRA, Fairway, or court appeals**.
3. Any **data dictionary** or field definitions needed to interpret the Part A CSV.

Part C — Panel/contracting arrangements and supplier list

Please provide:

1. The **current list of panel or approved external legal suppliers** engaged to act for ACC in reviews/appeals/disputes, and the **date ranges** of any panel or contract arrangements (including when ACC established its own external legal panel for AC Act litigation). ([FYI][2])
2. Any **standard engagement terms** or **service level expectations** for these suppliers.
3. For **2020/21–2024/25**, a **summary by supplier** of **annual total paid** (fees + disbursements + GST) for dispute/litigation matters only. (If producing this summary is onerous, please provide it **by the top 20 suppliers by value** for each year.)

Part D — Breakdown by forum / matter type (aggregates)

For 2020/21–2024/25, please provide **aggregated totals** (fees + disbursements + GST) by:

Forum: ICRA, Fairway, District Court, High Court, other tribunals
Business area: (e.g., PIC/impairment, cover, treatment injury, AEP/NZDF-transferred claims)
Outcome stage: mediation/settlement; hearing; appeal (if tagged in your system)

If not held as a canned report, please produce **one-off aggregated tables** based on the same ERP/GL filters used in Part A (s 17 allows reasonable extraction).

Part E — Narrowing options (to avoid s 18(f))

If my scope is assessed as potentially requiring “substantial collation,” please **apply s 13 duty to assist** and proceed with any of the following **narrower options without delay**:

1. Limit Part A to the **GL code(s)** explicitly titled **“Legal services” / “Litigation” / “Reviews & Appeals”**;
2. Limit suppliers to a **panel list** or to the **top 20 legal suppliers by value** each year;
3. Limit to **forums** (ICRA/Fairway/courts) rather than claim types; or
4. Provide **2023/24 and 2024/25** first, with earlier years to follow.

Partial release is requested where possible.

Part F — My claim (context only)

For clarity, I have an **ICRA hearing on 16 October 2025** (Claim **#10038184163**). While this OIA targets system-level data, please note I will seek **claim-specific invoices/time entries** under the **Privacy Act 2020**. (If easier for ACC, you may provide my claim’s **aggregate external-legal total to date** in this OIA, with personal identifiers redacted.)

Administration

Format: CSV (Part A), PDF or CSV (Parts B–D).
Timeframe: Standard 20 working days; if an **extension** is needed, please advise under s 15A and provide **rolling/partial release**.
Withholdings: If any information is withheld, please **cite the exact subsection** and explain the public-interest test (s 9(1)).
Charges: Please consider **waiver** due to public interest and reuse on FYI.

Kind regards,
Spencer Gerwyn Jones

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From: Government Services
Accident Compensation Corporation

Kia ora,

Thank you for contacting ACC’s Government Services inbox.

If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.

 

The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.

 

For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.

If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].

For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).

For general queries, please visit: [4]Contact us (acc.co.nz).

 

 

Ngâ mihi,

Government Services

PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz

ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.

 

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References

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From: Government Services
Accident Compensation Corporation


Attachment GOV 043640 Response.pdf
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Kia ora

Please find attached our response to your official information
requests. If you have any questions about the response you can contact us
at this [1]address, for all other matters please use our contact form
at: [2]https://www.acc.co.nz/contact/ alternatively give us a call
on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
 
 

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SPENCER JONES left an annotation ()

Kia ora FYI community,

ACC has refused this OIA request (ref: GOV-043640, bundled with four others) on the grounds that it would require "substantial collation and research by multiple teams and subject matter experts," significantly impacting their operations. They considered extensions and charges but opted for full refusal, inviting me to refine the scope. No partial release or engagement with my suggested narrowings (e.g., top suppliers or recent years only) was provided.

This is disappointing but not surprising—similar broad ACC data requests on FYI often hit this barrier due to their scale (e.g., ERP exports across claims). I've noted the response letter below for reference. If you're following for transparency on ACC's legal dispute costs (tied to the $662m claims-handling line in 2023/24), here's a curated summary of publicly available info from ACC reports, government procurement sites, and related FYI requests. This isn't a full substitute but can help refine future OIAs or build arguments (e.g., via Ombudsman review). 2024/25 data is incomplete; full reports typically drop ~Dec.

Key Public Data on ACC Spend and Legal Services
ACC's total injury support hit ~$7b in 2024 (up from $1b in 2004), with $4.4b on rehab and $2.5b on weekly comp. Claims-handling (including professional fees) was $662m in 2023/24, but legal specifics are aggregated under "consulting & professional services" (~$200–300m annually, no granular breakdown). No public ERP extracts for legal GL codes, but precedents show they're feasible (e.g., older supplier payments released on FYI).

| Category | Details & Figures (2020/21–2024/25) | Sources/Notes |
|----------|------------------------------------|---------------|
| **Overall ACC Expenditure** | - 2023/24: $7.2b deficit; outstanding claims liability $60.2b (up $8.7b).<br>- Total recovery: ~$7b (2024); claims-handling $662m.<br>- Professional services: Lumped in broader fees; no legal split. | ACC Insights 2024 report; Treasury Financial Statements 2024. |
| **Dispute/Legal Costs** | - ~5–10% claims escalate to disputes; workplace injuries (10% claims) = 22% costs.<br>- No aggregates by forum (ICRA/Fairway/courts); rising appeals noted in levy hikes (2024/25 rates up due to "injury costs").<br>- External counsel: Used for reviews/appeals; policy exists but details withheld in FYI reqs (e.g., when non-qualifying issues allow counsel). | ACC Insights 2024; FYI #27263 (Legal Services Representation, 2024—partial refusal). |
| **External Legal Panels** | - **AoG Panel (govt-wide, ACC uses)**: Live 23 Jun 2024 (2+2+2 years); 50+ providers across 9 law areas (e.g., litigation, employment). Broader outcomes: Gender equity, pro bono targets. Rates tied to Labour Cost Index; more Māori/geographic spread.<br>- **ACC-Specific Appeals/Reviews Panel**: Nationwide for AC Act/medico-legal; ROI opened Apr 2024 (out of AoG scope). Providers: Partners/barristers from law firms (e.g., McCaw Lewis in prior FYI releases).<br>- No full supplier list public (requires RealMe login for directory); terms emphasize performance ratings shared across agencies. | Govt Procurement (NZGP) AoG ELS contract; GETS Tender #29305553 (ACC Panel ROI, 2024). |
| **Related FYI Requests** | - Successes: Older ERP extracts (pre-2020 suppliers, incl. McCaw Lewis); panel overviews in fragments.<br>- Refusals: Bundled like mine (e.g., #325xx series on counsel engagement); privacy/disclosure policies (e.g., #23314, ACC45 consents for external shares).<br>- Ongoing: #27263 (external counsel policy); #26953 (ADR reps, incl. counsel roles). | FYI ACC body—search "ACC legal panel" or "external counsel".. |

Next Steps & Tips for Followers
- **Refine & Resubmit**: Email GovernmentServices@acc.co.nz with a narrower ask (e.g., GL codes + 2023/24 aggregates only). Cite s13 (duty to assist) and public interest (s5—levy sustainability).
- **Ombudsman Review**: Free; lodge at www.ombudsman.parliament.nz within 2 months. Argue lack of s13 engagement; reference precedents like prior ERP releases.
- **Privacy Act Angle**: For claim-specifics (e.g., my #10038184163), use ACC's personal info form—no s18(f) bar.
- **Watch For**: ACC's 2025 report (~Dec); levy decisions (opposed by 90%+ submitters in 2024 consult). Submit to Minister for ACC for high-level aggregates.

If you've got related requests or tips, comment below—let's crowdsource transparency. Kind regards,

Spencer Jones

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From: SPENCER JONES

Kia ora Christopher Johnston and the OIA Services team,

Reference:** GOV-043640 (original refusal 29 Oct 2025)
Original FYI Request:** #32534 – *ACC external legal services – finance/ERP extracts, GL codes, and panel spend (2020/21–2024/25)*

Thank you for your response today. I note the refusal under s18(f) due to substantial collation across multiple teams and systems. I appreciate the invitation to refine the scope and, in the spirit of s13 (duty to assist) and **public interest transparency (s5), I am now submitting a significantly narrowed request to enable a manageable and efficient response.

This refined request removes all 2020–2022 data, eliminates per-supplier or per-invoice detail, drops all claim-level references, and focuses only on high-level aggregates and coding metadata for the two most recent financial years (2023/24 and 2024/25). It is designed to be answerable using existing reports, GL summaries, or simple ERP queries—no manual file collation required.

Refined Official Information Act Request – GOV-043640 (Follow-up)

Under the Official Information Act 1982, I request the following **aggregated and anonymised** information about ACC’s expenditure on **external legal services** used in **dispute, review, or litigation processes** (e.g., ICRA, Fairway, District/High Court) for **2023/24 and 2024/25 only**:

Part 1 – GL Account Codes & Categories (Metadata only)
Please provide:
1. A list of **GL account codes and descriptions** used in ACC’s finance/ERP system to record **external legal services** related to **reviews, appeals, or litigation** in 2023/24 and 2024/25.
- Example format:
```
GL Code | Description
720100 | External Legal – Reviews & Appeals
720200 | Litigation Counsel – Court Matters
```
2. Any **Cost Centre, Project, or Program codes** commonly associated with **ICRA**, **Fairway**, or **Court appeals** (names only—no spend data).
3. A brief **data dictionary** (if held) defining key fields (e.g., “Matter Type”, “Forum”) used in legal spend tracking.

*Format:* CSV or PDF table
*Why feasible:* This is static reference data, not transactional. ACC has released similar coding structures in prior OIAs (e.g., FYI #19876 – provider payment codes).

Part 2 – Aggregated Spend by Forum (Two Years Only)
Please provide **total annual spend** (NZD, **including GST**) on **external legal services** for dispute/litigation matters, broken down by **forum**, for **2023/24 and 2024/25**:

| Financial Year | ICRA | Fairway | District Court | High Court | Other Tribunals | **Total** |
|----------------|------|---------|----------------|------------|------------------|-----------|
| 2023/24 | | | | | | |
| 2024/25 | | | | | | |

*Notes:*
- Aggregates only—no supplier names, invoices, or claim numbers.
- Use the same GL filters as in Part 1.
- If “Other Tribunals” is not tracked, combine into “Other” or note as N/A.
- If 2024/25 is incomplete, provide YTD and note cut-off date.

*Format:* CSV or PDF table
*Why feasible:* ACC produces financial reporting for levy setting and annual accounts. High-level forum aggregates are likely available via canned reports or simple queries (per s17 OIA).

Part 3 – Top 5 External Legal Suppliers by Total Spend (Aggregated, Two Years)
For **2023/24 and 2024/25 combined**, please provide **total paid** (NZD, **including GST**) to the **top 5 external legal suppliers** (by value) for dispute/litigation work:

| Rank | Supplier Legal Name | Total Paid (2023/24 + 2024/25) |
|------|---------------------|-------------------------------|
| 1 | | |
| 2 | | |
| ... | | |

*Notes:*
- Redact supplier names **only if required under s9(2)(a)**—otherwise, release (public interest in accountability).
- No per-year or per-matter breakdown.
- Based on same GL filters as Part 1.

*Format:* CSV or PDF table
*Why feasible:* Top-supplier summaries are standard in procurement reporting (e.g., AoG panel dashboards, ACC annual report disclosures).

Administration & Grounds for Release

- **Timeframe:** 20 working days from receipt. Partial/rolling release welcome (s16C).
- **Format:** CSV preferred for tables (s16); PDF acceptable.
- **Charges:** Please **waive** under public interest (s12(2))—this data supports scrutiny of ACC’s $662m claims-handling spend and levy sustainability. Will be published on FYI.org.nz.
- **Withholdings:** If any, cite exact subsection and apply public interest test (s9(1)).
- **Duty to Assist (s13):** This scope uses your original Part E narrowing options (limit to recent years, aggregates, top suppliers, GL-based). It avoids per-claim or per-invoice work.
- **Context:** This follows your refusal under s18(f) and is structured to **minimise resource impact** while preserving public interest.

I look forward to a positive and constructive response. Please don’t hesitate to contact me to discuss further refinements.

Kind regards,
Spencer Jones
[email address]

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From: Government Services
Accident Compensation Corporation

Kia ora,

Thank you for contacting ACC’s Government Services inbox.

If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.

 

The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.

 

For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.

If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].

For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).

For general queries, please visit: [4]Contact us (acc.co.nz).

 

 

Ngâ mihi,

Government Services

PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz

ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. https://www.ombudsman.parliament.nz/
2. mailto:[email address]
3. https://www.acc.co.nz/contact/request-fo...
4. https://www.acc.co.nz/contact/
5. http://www.acc.co.nz/
http://www.acc.co.nz/

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From: Government Services
Accident Compensation Corporation


Attachment GOV 043640 Copy of emails.pdf
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Kia ora

 

It appears the attachment referenced in our response was not included in
our email below. This is now attached.

 

My apologies for this oversight. 
 

Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.

 

 

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SPENCER JONES left an annotation ()

Update – 16 November 2025
ACC has refused this (and four related) requests under s 18(f) — substantial collation and research.

A single refusal letter covering all five requests is attached.
Next steps I am taking I will lodge a significantly narrowed follow-up request this week that asks only for:

annual totals (and basic forum breakdown) of what ACC spends on external lawyers for claimant reviews and appeals (2020/21–2024/25)
the GL codes used
the current panel list (firm names only)

This should be answerable from existing financial reports without manual file searching.

If the narrowed request is still refused, I will complain to the Ombudsman.

Why this information matters
ACC claimants (especially long-term or PIC claimants) frequently face external law firms at reviews and appeals, yet there is no public data on how much taxpayer/levy money is spent on this representation or whether it is proportionate. Recent media and claimant experiences (including Dean’s message below and many others in my inbox) highlight repeated assessments, pressure to exit long-term claims, and perceived unfairness when ACC uses paid lawyers against self-represented injured people.

Related topic – “permanent” or long-term claimant status and ACC-18 medical certificates Several people have contacted me asking why, after 10–15 years on the same injury with no realistic prospect of recovery, they are still required to obtain a new ACC-18 (medical certificate) every 13 weeks and undergo repeated vocational independence or functional capacity assessments.

Unfortunately ACC has no publicly available policy that defines when a claimant becomes “permanent” or moves to annual (or longer) certification. The only guidance I have found is scattered in old operational guidelines and some case law (e.g., decisions that say after many years of total incapacity the burden shifts to ACC to prove capacity has improved).

Useful starting points people have found helpful:

ACC’s own “Long-term claims” page (very vague): https://www.acc.co.nz/for-providers/trea...
The 2012 “Weir report” on long-term claimants (still the last major review)
Ombudsman decisions on repeated assessments (search “ACC vocational independence repeated” on the Ombudsman site)

I am considering a separate, narrow OIA on the criteria ACC actually uses today for moving someone to 6-monthly or annual ACC-18 certification and ceasing routine reassessments.

Feel free to message me via FYI if you have similar experiences — the more examples, the stronger any future request or complaint becomes.

Kind regards, Spencer Jones

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Things to do with this request

Anyone:
Accident Compensation Corporation only: