Requests similar to 'ACC Customer Resolutions'
ACC Official Complaints Investigation Unit, Policy and process to be followed during the OCI complaint process.
Response by Accident Compensation Corporation to David Lawson on .
Partially successful.
Dear Mr Lawson
Please find attached ACC’s response to your Official Information Act
Request fyi-request-3658-a8226cac.
Yours sincerely
...
Obligation to Proactivley Seek and Store Claimant Feedback
Response by Accident Compensation Corporation to Anthony Jordan on .
Successful.
Kia ora Anthony
Please find attached our response to your official information request
dated 24 March 2024. If you have any questions about the resp...
ACC Tracking of Complaints and Determination of Numbers of Complaints
Response by Accident Compensation Corporation to Anon on .
Partially successful.
Kia ora Anon
Please find attached our response to your official information request
dated 17 October 2023. If you have any questions about the respon...
Injury Details within Claim Summary Report
Response by Accident Compensation Corporation to Bridget Morison on .
Successful.
Kia ora Bridget
Please find attached notification of our extension to your official
information request dated 28 October 2020. If you have...
Internal complaints reportung and processing structure
Response by Accident Compensation Corporation to Carole Young on .
Successful.
Kia ora Carole
Please find attached our response to your official information request
dated 29 November 2022. If you have any questions about the r...
Numbers of Employees Handling Complaints and Reviews from 01/01/2018 -10/10/2023
Response by Accident Compensation Corporation to Anon on .
Partially successful.
Kia ora Anon
Please find attached our response to your official information request
dated 24 November 2023. If you have any questions about the resp...
Claimant information and external information systems
Request sent to Accident Compensation Corporation by Bridget Morison on .
Awaiting classification.
In relation to sensitive claimants particularly, please provide any policy documents or comments on the following:
1) There are commercial online...
ACC6239 Review codes/categories
Response by Accident Compensation Corporation to Bridget Morison on .
Partially successful.
Kia ora Bridget
Please find attached our response to your official information request
dated 20 November 2019. If you have any questions about the r...
Complaints about Providers and Assessors
Request sent to Accident Compensation Corporation by Bridget Morison on .
Partially successful.
In previous requests asked in relation to complaints about assessors you have said (ref: 0054109):
"Complaints about assessors may be made to the...
Behaviours to uphold the Code of ACC Claimants’ Rights
Response by Accident Compensation Corporation to Scott on .
Successful.
Kia ora Scott
Please find attached our response to your official information request
dated 23 July 2023. If you have any questions about the respons...
Numbers of complaints and requests for review and response times - 01/01/2018 to 10/10/2023
Request sent to Accident Compensation Corporation by Anon on .
Refused.
This request is for information from the dates 01/01/2018 to 10/10/2023. Please provide this following information as monthly average with standard...
Complaint procedure for your contractor NGA MATAAPUNA ORANGA
Response by Bay of Plenty District Health Board to T Barnett on .
Successful.
On behalf of Debbie Brown, Senior Advisor Governance and Quality
Dear T Barnett
Following your email of 8 April 2021 and subsequent concerns, w...
List of ACC provider IDs, contracted providers, and health providers employed by ACC
Follow up sent to Accident Compensation Corporation by Anon on .
Refused.
I am following up on my Code complaint. ACC is required to provide honest answers to questions under the Code. ACC is supposed to be "fair" in their...
Office of the Complaints Investigation ACC use of the ACC712 preliminary Summary of Events form.
Request sent to Accident Compensation Corporation by David Lawson on .
Partially successful.
It would be appreciated if you could supply to me all official information that is associated with and detail the the process that ACC Complaint Inv...
Healthlink MMEx systems
Response by Accident Compensation Corporation to David Lawson on .
Successful.
Dear Mr Lawson
Please find attached ACC’s acknowledgement of your two OIAs received 14
March 2016.
Yours sincerely
Janine McGruddy...
ICT - Email Services
Follow up sent to Accident Compensation Corporation by Rodney Whitworth on .
Partially successful.
Thank you for your response and the information which you provided.
I have concerns that information has been withheld, misunderstood as follows;...
ISSC assessors, suppliers/providers etc
Response by Accident Compensation Corporation to Bridget Morison on .
Partially successful.
Dear Bridget
Please find attached an extension of time letter for your request. If you
have any questions, you can contact us at this [1]address, fo...
Statistics of Complaints against elected members
Response by Auckland Council to William Foster on .
Successful.
Kia ora William
Our response to your request for information is attached. Thank you for
your patience as we prepared this information for y...
ACC OCI Complaints and outcomes
Request sent to Accident Compensation Corporation by john delaney on .
Waiting clarification.
Under the provisions of the OIA, I request information from ACC based on the following:
A claimant lodges complaint/s for formal investigation to...
False and misleading information provided during OPC Investigation
Response by Privacy Commissioner to Bridget Morison on .
Awaiting classification.
Tçnâ koe
Please find attached the Privacy Commissioner’s response to your official
information request plus a further two attachments.
...
Guidelines for Performance Management of ACC Provider
Response by Accident Compensation Corporation to Bridget Morison on .
Successful.
Dear Bridget,
Thank you for your email of requesting information about " Guidelines for
Performance Management of ACC Providers".
Due to the n...
Zoom Meeting Guide & Mediation or Alternative Dispute Resolution
Response by Accident Compensation Corporation to AS Van Wey (Account suspended) on .
Successful.
Kia ora
Please find attached our response to your official information request
dated 8 July 2023. If you have any questions about the response you c...
OIA request for the following documents
Response by New Zealand Police to John Bates on .
Awaiting classification.
Tēnā koe John
Please find attached the response to your Official Information Act
request, received by New Zealand Police on 2 May 2022.
Please acc...
Complaints made to the ACC about Psychiatrists only
Response by Accident Compensation Corporation to Anthony Jordan on .
Successful.
Kia ora Anthony
Please find attached our response to your official information request
dated 17 April 2020. If you have any questions about the res...
Request for data on internal HR complaints, investigations, and resolution outcomes – 30 June 2021 to 31 August 2025
Response by Ministry of Transport to Phoebe Robertson on .
Successful.
Dear Phoebe,
Please find attached our response to your Official Information Act request
25 September 2025.
Kind regards,
Ministerial and Execu...