Dear Accident Compensation Corporation,

Under the Official Information Act 1982, I request the following information relating to ACC’s organisational structure, staffing distribution, and associated resourcing arrangements for the period 1 July 2020 – 30 June 2025 (or the closest 12-month datasets available).

I am seeking this information to understand how ACC’s workforce and contracted services are structured across functions and regions.

1. Staffing Distribution and Organisational Structure

Please provide:

1.1 Total staffing numbers for each financial year 2020/21–2024/25, broken down by:
• permanent FTE
• fixed-term FTE
• contractors (headcount and/or FTE equivalent)
• agency temps
• secondments (inbound and outbound)

1.2 Breakdown by organisational function (e.g.):
• Operations / Client Service Delivery
• Claims Management
• Corporate Services
• ICT / Digital & Data
• Provider Services
• Legal Services
• Strategy & Finance
• People & Culture
• Injury Prevention
• Executive Office

(Please provide staff counts or FTE by subdivision if already held in ACC’s HR or Finance systems.)

1.3 Breakdown by regional location, including:
• Branch locations
• Service centres
• Specialist hubs (e.g., sensitive claims, serious injury, complex claims)

2. Contractor, Consultant & Third-Party Services

2.1 Contractor and consultant expenditure for each financial year, broken down by:
• function
• cost centre
• vendor type (e.g., legal, ICT, HR, project/PMO, advisory, rehabilitation, data analytics)
• whether contractors were replacing vacancies or providing specialist services

2.2 A list of third-party suppliers routinely engaged across ACC, including categories such as:
• ICT & digital implementation
• external legal services
• external dispute resolution support
• consultancy or advisory firms
• outsourced operational services

(Individual contract values are not required unless this is readily available.)

3. External Legal Services

For financial years 2020/21–2024/25, please provide:

3.1 Total expenditure on external legal services, broken down by:
• disputes / reviews
• ICRA representation
• FairWay Reviews
• appeals (District Court, High Court, Court of Appeal, Supreme Court)
• special investigations
• regulatory / compliance advice
• panel provider costs

3.2 Total number of matters referred externally vs managed internally by ACC’s in-house legal team.

If ACC already holds this in summary reporting (e.g., enterprise reports, legal services dashboards), providing those documents will satisfy this part of the request.

4. Cost Centre & Budget Allocation Information

4.1 A list of ACC cost centres, with the title of each cost centre and the function/team it relates to.

4.2 High-level budget allocation by cost centre group, including:
• operational vs corporate spending
• claims-management operational spend
• ICT and digital-transformation spend
• spending on contractors
• spending on property and facilities
• spending on external legal services

(I am not requesting line-item detail, only high-level aggregates already contained in internal financial reporting.)

5. Organisational Charts & Supporting Documents

Please provide:

5.1 Organisational charts for 2020/21–2024/25 (the versions already maintained by ACC).

5.2 Workforce planning, recruitment, and resourcing summaries, if already produced, for any of these years.

If individual documents are extensive, a list or index would also satisfy this part of the request.

Format

Electronic format (Excel, CSV, PDF) is preferred.

If any part of this request is likely to require refinement, I am happy to discuss narrowing or focusing the scope.

Thank you for your assistance.

Kind regards,
Spencer Jones