Printed from https://fyi.org.nz/request/33147-request-for-acc-organisational-structure-staffing-distribution-contractor-use-associated-cost-structures-2020-21-2024-25 on February 27, 2026 16:02

Request for ACC Organisational Structure, Staffing Distribution, Contractor Use & Associated Cost Structures (2020/21–2024/25)

SPENCER JONES made this Official Information request to Accident Compensation Corporation

Response to this request is long overdue. By law Accident Compensation Corporation should have responded by now (details and exceptions). The requester can complain to the Ombudsman.

From: SPENCER JONES

Dear Accident Compensation Corporation,

Under the Official Information Act 1982, I request the following information relating to ACC’s organisational structure, staffing distribution, and associated resourcing arrangements for the period 1 July 2020 – 30 June 2025 (or the closest 12-month datasets available).

I am seeking this information to understand how ACC’s workforce and contracted services are structured across functions and regions.

1. Staffing Distribution and Organisational Structure

Please provide:

1.1 Total staffing numbers for each financial year 2020/21–2024/25, broken down by:
• permanent FTE
• fixed-term FTE
• contractors (headcount and/or FTE equivalent)
• agency temps
• secondments (inbound and outbound)

1.2 Breakdown by organisational function (e.g.):
• Operations / Client Service Delivery
• Claims Management
• Corporate Services
• ICT / Digital & Data
• Provider Services
• Legal Services
• Strategy & Finance
• People & Culture
• Injury Prevention
• Executive Office

(Please provide staff counts or FTE by subdivision if already held in ACC’s HR or Finance systems.)

1.3 Breakdown by regional location, including:
• Branch locations
• Service centres
• Specialist hubs (e.g., sensitive claims, serious injury, complex claims)

2. Contractor, Consultant & Third-Party Services

2.1 Contractor and consultant expenditure for each financial year, broken down by:
• function
• cost centre
• vendor type (e.g., legal, ICT, HR, project/PMO, advisory, rehabilitation, data analytics)
• whether contractors were replacing vacancies or providing specialist services

2.2 A list of third-party suppliers routinely engaged across ACC, including categories such as:
• ICT & digital implementation
• external legal services
• external dispute resolution support
• consultancy or advisory firms
• outsourced operational services

(Individual contract values are not required unless this is readily available.)

3. External Legal Services

For financial years 2020/21–2024/25, please provide:

3.1 Total expenditure on external legal services, broken down by:
• disputes / reviews
• ICRA representation
• FairWay Reviews
• appeals (District Court, High Court, Court of Appeal, Supreme Court)
• special investigations
• regulatory / compliance advice
• panel provider costs

3.2 Total number of matters referred externally vs managed internally by ACC’s in-house legal team.

If ACC already holds this in summary reporting (e.g., enterprise reports, legal services dashboards), providing those documents will satisfy this part of the request.

4. Cost Centre & Budget Allocation Information

4.1 A list of ACC cost centres, with the title of each cost centre and the function/team it relates to.

4.2 High-level budget allocation by cost centre group, including:
• operational vs corporate spending
• claims-management operational spend
• ICT and digital-transformation spend
• spending on contractors
• spending on property and facilities
• spending on external legal services

(I am not requesting line-item detail, only high-level aggregates already contained in internal financial reporting.)

5. Organisational Charts & Supporting Documents

Please provide:

5.1 Organisational charts for 2020/21–2024/25 (the versions already maintained by ACC).

5.2 Workforce planning, recruitment, and resourcing summaries, if already produced, for any of these years.

If individual documents are extensive, a list or index would also satisfy this part of the request.

Format

Electronic format (Excel, CSV, PDF) is preferred.

If any part of this request is likely to require refinement, I am happy to discuss narrowing or focusing the scope.

Thank you for your assistance.

Kind regards,
Spencer Jones

Link to this

From: Government Services
Accident Compensation Corporation

Kia ora,

Thank you for contacting ACC’s Government Services inbox.

If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.

 

Please note that during the holiday period there is a three-week period
where days are not counted as working days. This is from 25 December 2025
to 15 January 2026, inclusive. You can read more about this on the
Ombudsman website here: [1]Official Information requests over the
2025/2026 holiday period. 

 

The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.

 

For more information about Official Information Act requests, please
visit: [2]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.

If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [3][email address].

For personal information requests or privacy matters,
please visit [4]Request for personal information (acc.co.nz).

For general queries, please visit: [5]Contact us (acc.co.nz).

 

 

Ngâ mihi,

Government Services

PO Box 242 / Wellington 6011 / New Zealand / [6]www.acc.co.nz

ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

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3. mailto:[email address]
mailto:[email address]
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Link to this

SPENCER JONES left an annotation ()

FYI Request on ACC Organisational Structure & Staffing (2020–2025)

Updated: 5 December 2025

This request seeks high-level information on ACC’s organisational structure, staffing distribution, contractor use, and major functional groupings across the 2020/21–2024/25 period.

The purpose is simply to better understand:
• how ACC’s workforce is allocated across different functions (operations, corporate services, ICT, legal, injury prevention, provider services, etc.),
• how the organisation has utilised contractors and external services over time,
• how ACC’s regional staffing footprint is arranged, and
• what internal structural or workforce changes have occurred in recent years.

This type of information is routinely held by public agencies through HR, Finance, and organisational-planning systems, and is generally released in aggregated form under the OIA.

Because ACC is a large Crown entity with a diverse national footprint, these organisational snapshots can help the public understand:
• how resources are distributed across New Zealand,
• the scale of core operational teams compared with corporate or support functions,
• how external expertise (contractors, consultants, legal providers) complements in-house capability, and
• how ACC’s structure has evolved over the last five financial years.

No personal employee information has been requested — only high-level aggregates such as FTE counts, contractor categories, and cost-centre descriptions.

The request also allows ACC to provide material already held in summary form (e.g., HR snapshots, organisational charts, or workforce-planning documents) to minimise workload.

This annotation will be updated once ACC issues its response, whether a full release, partial release, or clarification under the OIA.

Link to this

From: Government Services
Accident Compensation Corporation

Attachment GOV 044915 Copy of requests.pdf
340K Download View as HTML

Attachment GOV 044915 Response.pdf
197K Download View as HTML

Attachment GOV 044915 COVID data.xlsx
19K Download View as HTML

Kia ora Spencer

 

Please find attached our response to 12 of your official information
requests dated between 5 and 14 December (our references: GOV-044915,
GOV-044929, GOV 044959, GOV-044985, GOV-044948, GOV-044950, GOV-044952,
GOV-044951, GOV-044947, GOV 044978, GOV-045041, and GOV-045119). 

 

If you have any questions about the response you can contact us at this
[1]address, for all other matters please use our contact form
at: [2]https://www.acc.co.nz/contact/ alternatively give us a call
on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/

Link to this

From: Government Services
Accident Compensation Corporation

Attachment GOV 044915 Copy of requests.pdf
340K Download View as HTML

Attachment GOV 044915 Response.pdf
197K Download View as HTML

Attachment GOV 044915 COVID data.xlsx
19K Download View as HTML

Kia ora Spencer

 

Please find attached our response to 12 of your official information
requests dated between 5 and 14 December (our references: GOV-044915,
GOV-044929, GOV 044959, GOV-044985, GOV-044948, GOV-044950, GOV-044952,
GOV-044951, GOV-044947, GOV 044978, GOV-045041, and GOV-045119). 

 

If you have any questions about the response you can contact us at this
[1]address, for all other matters please use our contact form
at: [2]https://www.acc.co.nz/contact/ alternatively give us a call
on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/

Link to this

From: Government Services
Accident Compensation Corporation

Attachment GOV 044915 Copy of requests.pdf
340K Download View as HTML

Attachment GOV 044915 Response.pdf
197K Download View as HTML

Attachment GOV 044915 COVID data.xlsx
19K Download View as HTML

Kia ora Spencer

 

Please find attached our response to 12 of your official information
requests dated between 5 and 14 December (our references: GOV-044915,
GOV-044929, GOV 044959, GOV-044985, GOV-044948, GOV-044950, GOV-044952,
GOV-044951, GOV-044947, GOV 044978, GOV-045041, and GOV-045119). 

 

If you have any questions about the response you can contact us at this
[1]address, for all other matters please use our contact form
at: [2]https://www.acc.co.nz/contact/ alternatively give us a call
on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/

Link to this

From: Government Services
Accident Compensation Corporation

Attachment GOV 044915 Copy of requests.pdf
340K Download View as HTML

Attachment GOV 044915 Response.pdf
197K Download View as HTML

Attachment GOV 044915 COVID data.xlsx
19K Download View as HTML

Kia ora Spencer

 

Please find attached our response to 12 of your official information
requests dated between 5 and 14 December (our references: GOV-044915,
GOV-044929, GOV 044959, GOV-044985, GOV-044948, GOV-044950, GOV-044952,
GOV-044951, GOV-044947, GOV 044978, GOV-045041, and GOV-045119). 

 

If you have any questions about the response you can contact us at this
[1]address, for all other matters please use our contact form
at: [2]https://www.acc.co.nz/contact/ alternatively give us a call
on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/

Link to this

From: Government Services
Accident Compensation Corporation

Attachment GOV 044915 Copy of requests.pdf
340K Download View as HTML

Attachment GOV 044915 Response.pdf
197K Download View as HTML

Attachment GOV 044915 COVID data.xlsx
19K Download View as HTML

Kia ora Spencer

 

Please find attached our response to 12 of your official information
requests dated between 5 and 14 December (our references: GOV-044915,
GOV-044929, GOV 044959, GOV-044985, GOV-044948, GOV-044950, GOV-044952,
GOV-044951, GOV-044947, GOV 044978, GOV-045041, and GOV-045119). 

 

If you have any questions about the response you can contact us at this
[1]address, for all other matters please use our contact form
at: [2]https://www.acc.co.nz/contact/ alternatively give us a call
on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/

Link to this

From: Government Services
Accident Compensation Corporation

Attachment GOV 044915 Copy of requests.pdf
340K Download View as HTML

Attachment GOV 044915 Response.pdf
197K Download View as HTML

Attachment GOV 044915 COVID data.xlsx
19K Download View as HTML

Kia ora Spencer

 

Please find attached our response to 12 of your official information
requests dated between 5 and 14 December (our references: GOV-044915,
GOV-044929, GOV 044959, GOV-044985, GOV-044948, GOV-044950, GOV-044952,
GOV-044951, GOV-044947, GOV 044978, GOV-045041, and GOV-045119). 

 

If you have any questions about the response you can contact us at this
[1]address, for all other matters please use our contact form
at: [2]https://www.acc.co.nz/contact/ alternatively give us a call
on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/

Link to this

From: Government Services
Accident Compensation Corporation

Attachment GOV 044915 Copy of requests.pdf
340K Download View as HTML

Attachment GOV 044915 Response.pdf
197K Download View as HTML

Attachment GOV 044915 COVID data.xlsx
19K Download View as HTML

Kia ora Spencer

 

Please find attached our response to 12 of your official information
requests dated between 5 and 14 December (our references: GOV-044915,
GOV-044929, GOV 044959, GOV-044985, GOV-044948, GOV-044950, GOV-044952,
GOV-044951, GOV-044947, GOV 044978, GOV-045041, and GOV-045119). 

 

If you have any questions about the response you can contact us at this
[1]address, for all other matters please use our contact form
at: [2]https://www.acc.co.nz/contact/ alternatively give us a call
on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/

Link to this

From: Government Services
Accident Compensation Corporation

Attachment GOV 044915 Copy of requests.pdf
340K Download View as HTML

Attachment GOV 044915 Response.pdf
197K Download View as HTML

Attachment GOV 044915 COVID data.xlsx
19K Download View as HTML

Kia ora Spencer

 

Please find attached our response to 12 of your official information
requests dated between 5 and 14 December (our references: GOV-044915,
GOV-044929, GOV 044959, GOV-044985, GOV-044948, GOV-044950, GOV-044952,
GOV-044951, GOV-044947, GOV 044978, GOV-045041, and GOV-045119). 

 

If you have any questions about the response you can contact us at this
[1]address, for all other matters please use our contact form
at: [2]https://www.acc.co.nz/contact/ alternatively give us a call
on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/

Link to this

From: Government Services
Accident Compensation Corporation

Attachment GOV 044915 Copy of requests.pdf
340K Download View as HTML

Attachment GOV 044915 Response.pdf
197K Download View as HTML

Attachment GOV 044915 COVID data.xlsx
19K Download View as HTML

Kia ora Spencer

 

Please find attached our response to 12 of your official information
requests dated between 5 and 14 December (our references: GOV-044915,
GOV-044929, GOV 044959, GOV-044985, GOV-044948, GOV-044950, GOV-044952,
GOV-044951, GOV-044947, GOV 044978, GOV-045041, and GOV-045119). 

 

If you have any questions about the response you can contact us at this
[1]address, for all other matters please use our contact form
at: [2]https://www.acc.co.nz/contact/ alternatively give us a call
on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/

Link to this

From: Government Services
Accident Compensation Corporation

Attachment GOV 044915 Copy of requests.pdf
340K Download View as HTML

Attachment GOV 044915 Response.pdf
197K Download View as HTML

Attachment GOV 044915 COVID data.xlsx
19K Download View as HTML

Kia ora Spencer

 

Please find attached our response to 12 of your official information
requests dated between 5 and 14 December (our references: GOV-044915,
GOV-044929, GOV 044959, GOV-044985, GOV-044948, GOV-044950, GOV-044952,
GOV-044951, GOV-044947, GOV 044978, GOV-045041, and GOV-045119). 

 

If you have any questions about the response you can contact us at this
[1]address, for all other matters please use our contact form
at: [2]https://www.acc.co.nz/contact/ alternatively give us a call
on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/

Link to this

From: SPENCER JONES

Dear Government Services,

Subject: Refinement – Limited Financial Architecture Clarification (GOV-045041 / GOV-044915)

Kia ora,

Thank you for your consolidated response under GOV-044915 (18 December 2025), which includes GOV-045041.

I note your clarification that:

ICRA and FairWay expenditure was separated using unique vendor IDs.

No additional GL codes exist beyond those previously disclosed.

To refine my request and ensure it is manageable, I now seek clarification limited strictly to financial year 2024/25 and limited to system architecture only.

Please confirm:

The GL account number(s) under which payments to:

FAIRWAY RESOLUTION LTD

INDEPENDENT COMPLAINT & REVIEW AUTHORITY LTD
were recorded in 2024/25.

The name of the reporting field within ACC’s financial system that enables supplier-based reporting (e.g., “Vendor ID”, “Supplier”, or equivalent).

Whether the tables provided under GOV-044440 were extracted from:

ACC’s primary ERP ledger system, or

A separate reporting layer or data warehouse.

This request does not seek transaction-level data, historical records, or manual file review. It seeks only confirmation of system field structure and GL linkage used to generate previously released tables.

Kind regards,
SPENCER JONES

Link to this

From: Government Services
Accident Compensation Corporation

Kia ora,

Thank you for contacting ACC’s Government Services inbox.

If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.

  

The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.

 

For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.

If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].

For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).

For general queries, please visit: [4]Contact us (acc.co.nz).

Ngâ mihi,

Government Services

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SPENCER JONES left an annotation ()

Public FYI Annotation Template

Annotation: Consolidated ACC response (GOV-044915) and why this matters for public transparency

This request forms part of a wider set of ACC OIA requests lodged in early–mid December 2025 concerning ACC’s decision-making systems, governance controls, and (critically) the financial/metadata architecture used to report dispute-resolution expenditure (Reviews, Appeals, External Counsel, ICRA, and FairWay).

1) ACC bundled multiple distinct OIAs into a single “umbrella” response

ACC issued a consolidated response under GOV-044915 which states it is responding to 12 official information requests dated between 5 and 14 December, including GOV-045041 and several other governance/data integrity requests.

This consolidation practice matters because it can:

make it harder for the public to track which questions were answered (or not answered) within each thread,

complicate follow-up/refinement inside the “correct” request, and

obscure whether any given request was actually dealt with substantively, or merely grouped into a volume-management response.

2) The core public-interest issue: “reported numbers” vs “classification architecture”

Across the bundled threads, the recurring public-interest question is:

How does ACC classify and report dispute-resolution expenditure (Reviews vs Appeals; ICRA vs FairWay; external legal counsel), and what definitional artefacts exist to support auditability and transparency?

This is not a request for claim-level personal information. It is about system-level accountability for a statutory insurer.

3) Key confirmed disclosure: vendor-ID separation exists

In the consolidated response material, ACC states that the reported split between ICRA and FairWay expenditure was separated using unique vendor IDs.
That point is important because it is a system architecture fact (a classification mechanism), and it directly informs how refined follow-up requests should be framed.

4) Live refinement pathway: GOV-045041 (ERP metadata and refusal logic)

To keep the record clean and avoid duplication, refinements and targeted architecture clarifications are being pursued through GOV-045041, which is publicly visible on FYI.

5) Related thread: dispute-resolution legal spend tables already released

A related request (external legal expenditure on claimant reviews & appeals) provides important context on dispute-resolution spend and is part of the same transparency chain.

6) Why this matters for veterans and disabled claimants

Veterans and medically vulnerable claimants are disproportionately affected when a disputes system is:

difficult to audit externally,

hard to understand from published classifications,

opaque in how costs flow through review/appeal pathways, and

procedurally complex to challenge.

This annotation is posted to help RSA, VANZ/VAB, MPs, and investigative journalists see the full linked record across requests, rather than each thread in isolation.

7) Cross-linked OIA threads (navigation index)

For ease of public review, relevant linked threads in this cluster are listed below (see links).

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SPENCER JONES left an annotation ()

GOV-044915 consolidated response context (example thread):
https://fyi.org.nz/request/32906-treatme...

GOV-045041 (ERP metadata / refusal logic – dispute-resolution spend):
https://fyi.org.nz/request/33222-acc-cla...

Dispute-resolution spend context (external legal expenditure on claimant reviews & appeals):
https://fyi.org.nz/request/32869-acc-ext...

Original finance/ERP extracts & GL codes thread (earlier spine request):
https://fyi.org.nz/request/32534-acc-ext...

Provider billing irregularities / audit / fraud controls:
https://fyi.org.nz/request/33169-request...

Data integrity / evidence handling / QA systems:
https://fyi.org.nz/request/33172-request...

Performance targets / operational time standards / decline rates / staff pressure:
https://fyi.org.nz/request/33173-request...

Conflicts of interest / assessor governance / panel selection:
https://fyi.org.nz/request/33171-request...

External legal expenditure / investigator engagements / assessor governance:
https://fyi.org.nz/request/33170-request...

ACC annual performance outcomes / clinical QA / turnaround standards / contractor oversight:
https://fyi.org.nz/request/33150-request...

ACC organisational structure / staffing distribution / contractor use / cost structures:
https://fyi.org.nz/request/33147-request...

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Things to do with this request

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