Dear Hugh,

 

Acknowledgement of Request for Information under the Local Government
Official Information and Meetings Act 1987

 

Thank you for your email dated 20 February 2019, requesting information
regarding serious cases.

 

Your request is being followed-up and a reply will be sent to you within
20 working days of the request being received.

 

Yours sincerely,

 

Darrell Young

 

 

for

Luke Troy

General Manager

Strategy

Greater Wellington Regional Council

 

 

ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.

Dear Mr Davenport

Attached is our response to your recent OIA 2019-060.

 

Yours sincerely

 

Nichola

 

Nichola Powell | Executive Assistant to General Manager Public Transport
 
GREATER WELLINGTON REGIONAL COUNCIL
Te Pane Matua Taiao
Level 2, 15 Walter Street

PO Box 11646, Manners St, Wellington 6142
T: 04 830 4179 | www.gw.govt.nz | www.metlink.org.nz

 

ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.

Hello Hugh

While incomplete, this all the information recorded in our complaints management system on this matter.

Regards

Margaret

Margaret Meek | Business Advisor
Metlink
T 04 830 4393
L2, 15 Walter St, Te Aro, Wellington 6011 | PO Box 11646, Manners St, Wellington 6142
Follow us online: Facebook | Twitter
To find out how to plan your journey, go to metlink.org.nz

-----Original Message-----
From: Hugh Davenport [mailto:[FYI request #9639 email]]
Sent: Tuesday, 19 March 2019 4:36 p.m.
To: Nichola Powell
Subject: Re: Response to OIA 2019-060

Dear Nichola Powell,

It would also be good if there was complete descriptions for the "Description" field. For example, "getting off the bus at courtenay place and the door closed on her arm and the driver closed the door with her arm in the door and the driver pulled away from the kerb with the passenger still closed in the doros.

The driver did not react at all as she banged on the door and the other passengers on the "

And the other passengers on the ... ? I'm guessing bus, what did the other passengers do? Start doing the Macarena? That might make the driver react... Who's to know without the complete details...

Yours sincerely,

Hugh Davenport

-----Original Message-----

Dear Mr Davenport

Attached is our response to your recent OIA 2019-060.

Yours sincerely

Nichola

Nichola Powell | Executive Assistant to General Manager Public Transport

GREATER WELLINGTON REGIONAL COUNCIL
Te Pane Matua Taiao
Level 2, 15 Walter Street

PO Box 11646, Manners St, Wellington 6142
T: 04 830 4179 | www.gw.govt.nz | www.metlink.org.nz

ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.

-------------------------------------------------------------------
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ATTENTION: This correspondence is confidential and intended for the named recipient(s) only. If you are not the named recipient and receive this correspondence in error, you must not copy, distribute or take any action in reliance on it and you should delete it from your system and notify the sender immediately. Unless otherwise stated, any views or opinions expressed are solely those of the author, and do not represent those of the organisation.

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Hello Hugh

We did provide you with a copy of the case files in full (with redactions as advised).

Regards

Margaret

Margaret Meek | Business Advisor
Metlink
T 04 830 4393
L2, 15 Walter St, Te Aro, Wellington 6011 | PO Box 11646, Manners St, Wellington 6142
Follow us online: Facebook | Twitter
To find out how to plan your journey, go to metlink.org.nz

-----Original Message-----
From: Hugh Davenport [mailto:[FOI #9639 email]]
Sent: Tuesday, 19 March 2019 4:21 p.m.
To: Nichola Powell
Subject: Re: Response to OIA 2019-060

Dear Nichola Powell,

Thanks for that, it is very interesting to see the complaints that are laid here. However, the document you attached appears to have no follow up notes, such as actions taken by the operators. I note that in my request I noted that this request was so I could "see how it was dealt with by Metlink and the operator". I can't do this at all with this data (or I could make the assumption that nothing was done apart from enter it into a system which looks absolutely terrible for GWRC).

Can you please reply promptly with the case files in full. I would expect this to include the original complaint, any updates via email/phone, the response from the operators etc. If your "case file" does not fit this, can you please just release the data, as that was what I intended as listed in my original response.

Yours sincerely,

Hugh Davenport

-----Original Message-----

Dear Mr Davenport

Attached is our response to your recent OIA 2019-060.

Yours sincerely

Nichola

Nichola Powell | Executive Assistant to General Manager Public Transport

GREATER WELLINGTON REGIONAL COUNCIL
Te Pane Matua Taiao
Level 2, 15 Walter Street

PO Box 11646, Manners St, Wellington 6142
T: 04 830 4179 | www.gw.govt.nz | www.metlink.org.nz

ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #9639 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

ATTENTION: This correspondence is confidential and intended for the named recipient(s) only. If you are not the named recipient and receive this correspondence in error, you must not copy, distribute or take any action in reliance on it and you should delete it from your system and notify the sender immediately. Unless otherwise stated, any views or opinions expressed are solely those of the author, and do not represent those of the organisation.

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