Dear Wellington Regional Council,

Attention Margaret Meek

I have looked at https://www.metlink.org.nz/on-our-way/me..., and there seems to be no metrics on how many passengers are waiting for a bus at a bus stop and are not picked up by buses travelling past while too full to stop and pick up.

I would like to know (and preferably added to the above link) what metrics GWRC/Metlink are collecting about the number of passengers that are waiting for buses but are unable to get picked up due to full capacity buses. I would also like to know if you have metrics on how long those passengers have to wait until they are picked up.

I request this, as I believe that the GWRC do not have these metrics, and keep harping on about how the system is improving, but every single day I see multiple passengers left behind at stops because buses are too full for the bus network.

If it is the case that GWRC have no metrics on this, I would like to know what GWRC are doing about getting these metrics, then improving on those metrics to ensure a better bus service.

Yours faithfully,

Hugh Davenport

Dear Wellington Regional Council,

This was discussed with Greg Pollock in a meeting today, and I'm happy to understand that these metrics are difficult to obtain. I understand that Metlink are still continuing discussions with passengers, and using other data from complaints and bus timing data to determine how often this happens ish. As discussed, it would be benefitial that this get added to the existing metrics published on your website, however I am happy to withdraw this LGOIMA request as it seemed apparent that Metlink were aware of issues and working towards resolution.

Yours faithfully,

Hugh Davenport