Information about the number of serious reports on buses

Hugh Davenport made this Official Information request to Wellington Regional Council

Currently waiting for a response from Wellington Regional Council, they must respond promptly and normally no later than (details and exceptions).

From: Hugh Davenport

Dear Wellington Regional Council,

I would like to request information about serious incidents over the period between 1 October 2017 and 31 October 2018. I believe this data is stored in your Resolve system under the tag of 'Serious Reason'. The information I would like is:

1. The number of serious incidents reported to Metlink.
2. The average time it takes the contractors to respond
3. The average time it takes the contractors to have a resolution.
4. The percentage of incidents reported by the public
5. The percentage of incidents reported by the contractors
6. The percentage of incidents involving the NZ Police
7. The percentage of incidents that were escalated from a non serious code

I would like this data split as follows:

a) The whole Metlink network
b) Each contractor
c) The whole Metlink network broken down into months
d) Each contractor broken down into months

Yours faithfully,

Hugh Davenport

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From: Sam Horsefield
Wellington Regional Council

Dear Hugh,


Acknowledgement of Request for Information


Thank you for your email dated 6^th December 2018, requesting information
regarding the number of serious reports on buses


Your request is being followed-up and a reply will be sent to you shortly.


Yours sincerely,



Sam Horsefield




Luke Troy

General Manager


Greater Wellington Regional Council






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