Information about the number of serious reports on buses

Hugh Davenport made this Official Information request to Wellington Regional Council

The request was partially successful.

From: Hugh Davenport

Dear Wellington Regional Council,

I would like to request information about serious incidents over the period between 1 October 2017 and 31 October 2018. I believe this data is stored in your Resolve system under the tag of 'Serious Reason'. The information I would like is:

1. The number of serious incidents reported to Metlink.
2. The average time it takes the contractors to respond
3. The average time it takes the contractors to have a resolution.
4. The percentage of incidents reported by the public
5. The percentage of incidents reported by the contractors
6. The percentage of incidents involving the NZ Police
7. The percentage of incidents that were escalated from a non serious code

I would like this data split as follows:

a) The whole Metlink network
b) Each contractor
c) The whole Metlink network broken down into months
d) Each contractor broken down into months

Yours faithfully,

Hugh Davenport

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From: Sam Horsefield
Wellington Regional Council

Dear Hugh,

 

Acknowledgement of Request for Information

 

Thank you for your email dated 6^th December 2018, requesting information
regarding the number of serious reports on buses

 

Your request is being followed-up and a reply will be sent to you shortly.

 

Yours sincerely,

 

 

Sam Horsefield

 

 

for

Luke Troy

General Manager

Strategy

Greater Wellington Regional Council

 

 

 

 

 

ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.

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From: Sharon Hornal
Wellington Regional Council


Attachment Response letter 2018.361 Hugh Davenport docx.docx
57K Download View as HTML


Dear Mr Davenport

Please find attached Greater Wellington Regional Council’s response to
your OIA request 2018-361.

 

Yours sincerely

 

Sharon

 

Sharon Hornal | EA to General Managers: Environment Management, People
and Customer Groups and  General Manager – Maori,Te Pou Whakarae

GREATER WELLINGTON REGIONAL COUNCIL Te Pane Matua Taiao

| Shed 39, Harbour Quays | 2 Fryatt Quay | Pipitea

PO Box 11646, Manners St, Wellington 6011

Tel: 04 830-4234 | 027 661 4677

[1]www.gw.govt.nz | [2]www.facebook.com/greaterwellington |

 

 

 

ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.

References

Visible links
1. http://www.gw.govt.nz/
2. http://www.facebook.com/greaterwellington

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From: Hugh Davenport

Dear Sharon Hornal,

I can limit my request to just the following:

1. The number of serious incidents reported to Metlink.

I would like this data split as follows:

a) The whole Metlink network
b) Each contractor
c) The whole Metlink network broken down into months
d) Each contractor broken down into months

Would this be sufficient to not have substantial collation?

Yours sincerely,

Hugh Davenport

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From: Sharon Hornal
Wellington Regional Council

Dear Mr Davenport
I have forwarded your email to the writer of your response letter who will get back to you in due course.

Yours sincerely
Sharon

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From: Sharon Hornal
Wellington Regional Council


Attachment Response letter revised 2018 361.docx
190K Download View as HTML


Dear Mr Davenport

Please find attached Greater Wellington Regional Council’s response to
your second query in regard to OIA 2018-361.

 

Yours faithfully

 

Sharon

 

Sharon Hornal | EA to General Managers: Environment Management, People
and Customer Groups and  General Manager – Maori,Te Pou Whakarae

GREATER WELLINGTON REGIONAL COUNCIL Te Pane Matua Taiao

| Shed 39, Harbour Quays | 2 Fryatt Quay | Pipitea

PO Box 11646, Manners St, Wellington 6011

Tel: 04 830-4234 | 027 661 4677

[1]www.gw.govt.nz | [2]www.facebook.com/greaterwellington |

 

 

 

ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.

References

Visible links
1. http://www.gw.govt.nz/
2. http://www.facebook.com/greaterwellington

Link to this

From: Hugh Davenport

Dear Sharon Hornal,

Thanks :)

Yours sincerely,

Hugh Davenport

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Things to do with this request

Anyone:
Wellington Regional Council only: