Kia ora and thank you for your email to the Complaints & Information Assurance team.
Our email inbox is monitored daily and we will be in contact once your request, complaint or enquiry has been allocated to a team member.

Thank you for your patience
Wellington City Council Complaints & Information Assurance Team

Hello T. Kendrew,

Thank you for your request, received on 28 May 2018, for information related to the CBD-free wi-fi service.

The Assurance team will process the request and provide you with a response within the 20 working day statutory timeframe, but sooner if possible.

If you have any questions, please quote IRO-6946 in communication.

Kind regards

Chris
Chris Brown | Assurance Advisor | Complaints & Information Assurance | Wellington City Council
P 04 803 8368
E [email address] | W Wellington.govt.nz | |

IMPORTANT: The information contained in this email may be confidential or legally privileged. It is intended solely for the recipient or recipients named in this message. Please note that if you are not the intended recipient you are not authorised to use, copy or distribute the email or any information contained in it. If you have received this email in error, please advise the sender immediately and destroy the original message and any attachments.

-----Original Message-----
From: T. Kendrew [mailto:[FOI #7946 email]]
Sent: Saturday, 26 May 2018 8:01 p.m.
To: BUS: Assurance
Subject: Official Information request - Usage of CBDFree wifi connection

Dear Wellington City Council,

Can you please advise the average number of daily connections to your cbdfree wifi connection, and the average length of each connection.

Yours faithfully,

T. Kendrew

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #7946 email]

Is [Wellington City Council request email] the wrong address for Official Information requests to Wellington City Council? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

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Hello,

Thank you for your patience to date with this request.

The Council does not hold the information itself, but is working with the supplier, CityLink, to see if we can identify and provide this to you.

As it stands, I will need to extend the timeframe for the request, under LGOIMA section 14, to allow for further consultation with CityLink. With your agreement, I'd like to extend the decision date from 26 June to 17 July 2018.

Kind regards

Chris
Chris Brown | Assurance Advisor | Complaints & Information Assurance | Wellington City Council
P 04 803 8368
E [email address] | W Wellington.govt.nz | |

IMPORTANT: The information contained in this email may be confidential or legally privileged. It is intended solely for the recipient or recipients named in this message. Please note that if you are not the intended recipient you are not authorised to use, copy or distribute the email or any information contained in it. If you have received this email in error, please advise the sender immediately and destroy the original message and any attachments.

-----Original Message-----
From: Chris Brown On Behalf Of BUS: Assurance
Sent: Monday, 28 May 2018 9:23 a.m.
To: T. Kendrew
Subject: RE: Official Information request - Usage of CBDFree wifi connection

Hello T. Kendrew,

Thank you for your request, received on 28 May 2018, for information related to the CBD-free wi-fi service.

The Assurance team will process the request and provide you with a response within the 20 working day statutory timeframe, but sooner if possible.

If you have any questions, please quote IRO-6946 in communication.

Kind regards

Chris
Chris Brown | Assurance Advisor | Complaints & Information Assurance | Wellington City Council P 04 803 8368 E [email address] | W Wellington.govt.nz | |

IMPORTANT: The information contained in this email may be confidential or legally privileged. It is intended solely for the recipient or recipients named in this message. Please note that if you are not the intended recipient you are not authorised to use, copy or distribute the email or any information contained in it. If you have received this email in error, please advise the sender immediately and destroy the original message and any attachments.

-----Original Message-----
From: T. Kendrew [mailto:[FOI #7946 email]]
Sent: Saturday, 26 May 2018 8:01 p.m.
To: BUS: Assurance
Subject: Official Information request - Usage of CBDFree wifi connection

Dear Wellington City Council,

Can you please advise the average number of daily connections to your cbdfree wifi connection, and the average length of each connection.

Yours faithfully,

T. Kendrew

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #7946 email]

Is [Wellington City Council request email] the wrong address for Official Information requests to Wellington City Council? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

hide quoted sections

Hello T Kendrew,

Thank you again for your patience.

I have now received information back from our CBDFree supplier, CityLink, on the request you submitted.

What they have advised is that as the service is free, with the way that mobile devices work, they often automatically connect to a WiFi service even when the user of the device is not actively using the service. Additionally, the device (or its Apps) will use small amounts of data just as part of their working - such as keeping the clock up to date etc.

As such, to use 1 March 2018 as an example, there were 45248 unique devices (MAC Addresses) that connected to the CBDFree service, with a total of 860.4714 GB of data traffic.

However, CityLink define an 'Engaged User' as a device that connects for longer than 5 minutes AND moves more than 20MB of data.

So, of the 45248 devices that connected, there were 4628 devices that were classed as 'Engaged Users'.

This figure is indicative of the average daily number of 'Engaged Users', being between 4000 and 5000 per day.

I hope this answers your question sufficiently. If not, please contact me.

Kind regards

Chris
Chris Brown | Assurance Advisor | Complaints & Information Assurance | Wellington City Council
P 04 803 8368
E [email address] | W Wellington.govt.nz | |

IMPORTANT: The information contained in this email may be confidential or legally privileged. It is intended solely for the recipient or recipients named in this message. Please note that if you are not the intended recipient you are not authorised to use, copy or distribute the email or any information contained in it. If you have received this email in error, please advise the sender immediately and destroy the original message and any attachments.

-----Original Message-----
From: Chris Brown On Behalf Of BUS: Assurance
Sent: Friday, 22 June 2018 11:32 a.m.
To: 'T. Kendrew'
Subject: RE: Official Information request - Usage of CBDFree wifi connection

Hello,

Thank you for your patience to date with this request.

The Council does not hold the information itself, but is working with the supplier, CityLink, to see if we can identify and provide this to you.

As it stands, I will need to extend the timeframe for the request, under LGOIMA section 14, to allow for further consultation with CityLink. With your agreement, I'd like to extend the decision date from 26 June to 17 July 2018.

Kind regards

Chris
Chris Brown | Assurance Advisor | Complaints & Information Assurance | Wellington City Council P 04 803 8368 E [email address] | W Wellington.govt.nz | |

IMPORTANT: The information contained in this email may be confidential or legally privileged. It is intended solely for the recipient or recipients named in this message. Please note that if you are not the intended recipient you are not authorised to use, copy or distribute the email or any information contained in it. If you have received this email in error, please advise the sender immediately and destroy the original message and any attachments.

-----Original Message-----
From: Chris Brown On Behalf Of BUS: Assurance
Sent: Monday, 28 May 2018 9:23 a.m.
To: T. Kendrew
Subject: RE: Official Information request - Usage of CBDFree wifi connection

Hello T. Kendrew,

Thank you for your request, received on 28 May 2018, for information related to the CBD-free wi-fi service.

The Assurance team will process the request and provide you with a response within the 20 working day statutory timeframe, but sooner if possible.

If you have any questions, please quote IRO-6946 in communication.

Kind regards

Chris
Chris Brown | Assurance Advisor | Complaints & Information Assurance | Wellington City Council P 04 803 8368 E [email address] | W Wellington.govt.nz | |

IMPORTANT: The information contained in this email may be confidential or legally privileged. It is intended solely for the recipient or recipients named in this message. Please note that if you are not the intended recipient you are not authorised to use, copy or distribute the email or any information contained in it. If you have received this email in error, please advise the sender immediately and destroy the original message and any attachments.

-----Original Message-----
From: T. Kendrew [mailto:[FOI #7946 email]]
Sent: Saturday, 26 May 2018 8:01 p.m.
To: BUS: Assurance
Subject: Official Information request - Usage of CBDFree wifi connection

Dear Wellington City Council,

Can you please advise the average number of daily connections to your cbdfree wifi connection, and the average length of each connection.

Yours faithfully,

T. Kendrew

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #7946 email]

Is [Wellington City Council request email] the wrong address for Official Information requests to Wellington City Council? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

hide quoted sections